Rated 3 out of 5 by CTOWN26 Be aware...
We were overnighting between Chicago and Boston and had specifically booked a King jr suite for our family of four. We got in around 8:30pm with our 5 and 9 year old and were told we were upgraded to a "Parlor Suite" on the 6th floor. What we didn't realize was that this meant a queen murphy bed and a sofa bed. My 6'6" DH and I cannot fit in a queen. Room layout was just weird. Too late and too tired to do anything about it but it felt like a bait and switch. It was explained at check-out that the king suites are on the 3rd floor and there was a late party booked on the 2nd floor so they were likely trying to ensure a good night's sleep. Front desk was very sweet about it after the fact and comp'd us breakfast. Would rather have had the good night sleep by not falling off an uncomfortable bed. Avoid room 633. Staff otherwise helpful and friendly.
December 1, 2014
Rated 5 out of 5 by Christine18 Awsome Parents Weekend!
Knowing that it was Parent's Weekend at SU I wasn't expecting their usual high caliber of service. Boy was I wrong! Every aspect of my stay was outstanding - room was available and waiting before regular check-in time (and lovely) , the hotel was spotless, staff was more than gracious, everything was comfortable yet professional with high end service. I often stay here when I'm in town, although I have stayed at other hotels - but never again. If they can pull this off on one of the most hectic and high demand weekends of the year this is the only place I will stay in Syracuse!
November 11, 2014
Rated 5 out of 5 by Antonio Sheraton Syracuse shines
We had a one-night stay in October, after spending a long day in NYC. Driving to Syracuse took 3.5 hours and the hotel was easy to find. Arriving late, we were upgraded to the club floor and discovered the attendant left out dessert snacks.....a nice welcome! As a Plat, we were treated to comp. overnight parking in the garage next door. Very convenient. The link in the am was convenient, the SPG Fitness is small and disappointing (no Nautilus machines) . The attendant in the lounge was the best.....friendly, knowledgeable and full of useful tips. We also discovered the hotel has a comp. shuttle to SYR Airport. A nice plus as there is no Park & Fly at Hancock Airport. The Sheraton Syracuse shines and we will be back!
November 9, 2014
Rated 3 out of 5 by cielbleu Dodo
No bed bugs. That is good.
November 18, 2014
Rated 5 out of 5 by mbhnyc Biz Travel but stayed for Parents weekend
The Staff is exceptional. Even during one of the busiest weekends of the year they go far beyond what anyone could expect to accommodate there guests. There was never a wait to speak to someone or a request to big. They new they had a large crowd and staffed it better than any hotel I have ever stayed at. 5 stars
November 3, 2014
Rated 5 out of 5 by Ironhorse Thank You Sheraton Syracuse
Nice, clean hotel. Staff from the front desk to the driver of the van to resturant and lounge staff were great. Room was in a nice tidy condition. Would've like a bit more water pressure in the shower. Appreciated the fact that there were pleny of electrical recepticles to plug in the miriad of electrontrics many of us bring.
October 31, 2014
Rated 5 out of 5 by Ted75 At the convergnce of tradition and future expectations
As a Syracuse native and SU graduate, it is a pleasure staying at the Sheraton, when I am I town for a visit, where I am close to all the touchstones of my early years. At the same time, it is gratifying seeing the mission of the University continue. The Sheraton at SU is advantageously placed to remember the past while observing the realization of future excellence of both the University and its students.
October 28, 2014
Rated 5 out of 5 by ThunderHeart Another Wonderful Experience at The Sheraton Syracuse
Check in was a breeze. Front desk personnel were helpful, friendly, and professional, as usual. The Club Level lounge was relaxing with an array of delectable appetizers and beverages. The room was pristine and well appointed. The beds were comfortable, climate control was easy to adjust, and the complimentary toiletries and robes were first class. The Sheraton Syracuse had everything necessary for the weary traveler.
October 22, 2014