Rated 2 out of 5 by amy08 location is everything for this hotel
There are always broken elevators. Most of this weekend 2 of the 3 were broken.
1 of 2 of your exercise bicycles was broken.
There is NO water pressure in the shower-to wash my hair had to use the faucet.
Saying all that, the location is great if you are visiting someone at Syracuse University-so I will continue to stay there just because of that.
August 26, 2013
Rated 5 out of 5 by Tinuzza Ms.
I like everything about this Hotel: the location, the people that work there, the rooms, the comfort of the beds, the view of the river, the food etc. etc...
I have recommended this Hotel to all my family members and friends and I will continuie to do so. Thank you very much to everyone for making me feel at home from the moment I checked in.
May 2, 2012
Rated 3 out of 5 by Hollis A Little Disappointed
The front desk staff were not very friendly. The walls are paper thin and we could hear loud, drunk people until very late at night both nights of our stay. We had a hard time getting any sleep.
March 24, 2014
Rated 5 out of 5 by Kathief Elevators
Trouble w/ Elevators - keys weren't reading causing problems getting to our floors. Otherwise no complaints, very clean and comfortable. Good food at Rachels. Room service quick & food came hot!
March 24, 2014
Rated 5 out of 5 by shar6 Great Job at rehab
I was concerned since my last stay at this hotel was not good,..but it indeed has been entirely refurbished and is clean and very nice, The staff is very helpful and courteous,,..I would say the only remaining issue is the room service menu which is not very good and missing some of the standards such as hamburgers and chicken wings....
August 5, 2013
Rated 4 out of 5 by KSC8 Food
I was disappointed with the quality of the food. The lettuce tasted of preservative and was inedible. Serving marinara sauce with a crab cake was not a sophisticated choice and the tomato and tofu caprese was watery and bland.
Given the excellent facility and gracious hospitality, the food was quite a surprise. I know you can do better.
June 18, 2012
Rated 5 out of 5 by nycplayboy78 Blew Me Away
I was just totally blown away by this hotel..I was on the Club Floor which is GREAT..The Club Level is very quiet aka NO KIDS or BABIES!!! :)
The Club Lounge was fully stocked with great food and beverages I was not expecting that. I haven't stayed at a Sheraton hotel in a very long time and I will be looking at them in the future...
May 7, 2012
Rated 5 out of 5 by ATD333 Pete was Great
Pete was very professional and extremely helpful.
April 10, 2014
Rated 5 out of 5 by Adrienne great hotel
We stayed at this hotel to attend a wedding in Syracuse. It was centrally located, quiet, very quiet, which was just what we needed. The hotel bar was comfortable and the bartenders were attentive, The food in the restaurant was excellent for breakfast. We felt very well taken care of safe in the hotel and parking lot. All Good.
August 19, 2012
Rated 4 out of 5 by jestrauss03 amazing staff
hotel is good for the area - location and amenities are nice... main bonus for me is the staff, who have repeatedly gone out of their way to help, make my life easier, and provide support for lost bags, rescheduling trips, and missing reservations...
February 28, 2014
Rated 4 out of 5 by lu27 Noise
Wedding below our room 317 kept us up until 11pm and we had an early flight the next day we had to get up for. Appreciate them getting us in on a StarHot Rate on a busy weekend, but wish they would have mentioned the wedding at ck in and we could have moved rooms at c/i instead of waiting out the music to get to sleep.
August 26, 2013
Rated 5 out of 5 by JHTraveler As Nice As The Hotel Is, The Staff Is Even Better
An "Above Excellent" rating is needed for the staff at this hotel...they are incredibly on top of everything. From the time you check in to the on site restaurants to check out they are helpful & friendly. The hotel is beautiful, well maintained, and in a great location. Always a highlight of my extensive travel.
August 11, 2012
Rated 3 out of 5 by KM007 Not up to usual standards
Room was great and staff was friendly as always. However, the Wi-fi was so weak, I could not maintain connection therefore, I had to go to club room to get my e-mails at 1AM in the morning (got in very late). Lastly, the club room food and beverage was well below usual standards - limited choice and not so fresh.
July 2, 2012
Rated 5 out of 5 by RWB530 Family stay at SU Sheraton
This hotel is right on the Syracuse campus and convenient for University events, etc. Very clean. Large and inviting lounge/bar/restaurant, with friendly easygoing staff. Rooms are large and some have a great view of the campus. Plenty of parking in the attached garage comes in handy during busy season.
August 5, 2013
Rated 5 out of 5 by PeterE80 Nice Hotel Perfect Location
We all already know what to expect from a Sheraton Hotel. The rooms are clean & comfortable (and quite LARGE vs. most other hotels) and the staff is trained very well....and is very friendly. This Sheraton is right on the SU campus and just a few steps away from the heart of the campus, Marshall Street.
July 31, 2012
Rated 3 out of 5 by Robby Very Nice Hotel But ...
I found the hotel to be nice but no nicer than hotels half the price I paid, which was already discounted by about 50%.
The shower head and water pressure were disappointing. Service in the restaurant and bar area were slow.
The hotel was also noisy so sound proofing could certainly be improved.
April 20, 2013
Rated 4 out of 5 by spikeport Great view of Syracuse University!
The hotel accommodations were very nice and the hotel is definitely convenient to the University.
My only complaint is the $13 overnight parking fee. There is ample parking, and all other hotels that we have stayed in Syr. don't charge parking. It seems like an unnecessary charge.....
April 11, 2012
Rated 5 out of 5 by RoadWanderer Wonderful Staff
I stay at Sheraton's because you know you will have good facilities. This one has all that and a wonderful staff to boot. Everyone, from the Front Desk folks, to the Rachel's restaurant staff, to the housekeeping staff, are friendly, and go out of their way to make you feel at home.
October 17, 2012
Rated 3 out of 5 by Todd65 Mediocre experience
We had a room next to a group of rowdy boys, there for an event at Syracuse University. Fortunately, the staff helped us with a move. If you're going for the proximity to the university, then it's probably a reasonable place to stay. Otherwise, I'd recommend staying elsewhere.
October 14, 2013
Rated 4 out of 5 by RickeyD Always a great stay
Syracuse Sheraton rooms and staff have always been above great. This stay though, the internet was sporadic due to renovations which made me have to go out side the Sheraton to complete some of my necessary work. A little inconvenience, but the staff and room made up for it.
December 16, 2012
Rated 5 out of 5 by Rickl Leaky Windows
Beautiful hotel with everything you would want in a business trip. The only problem I saw was that the windows were not air tight. The strong winds during my stay created a whistling noise through the not-so-air tight windows. I heard two other guests with the same comment.
February 1, 2013
Rated 3 out of 5 by Katie25 Good Facilities, Not Impressed with Service
Having attended SU, this was my first time actually staying in the hotel. I know that it's a Sheraton and in Syracuse so they are going to charge an arm and a leg, but charging $15 for parking on top of the room rate is a little ridiculous. Not to mention that when I went to leave on Sunday morning, nobody was collecting money in the garage... So word of advice, if you are staying on the weekend you are better off saying you don't have a car and use the garage anyway.
Upon calling customer service to discuss this, I left one message with a manager who never returned my call the following days. I called a second time and left a message, somebody called me back in a reasonable amount of time but did not seem very quick to go out of their way to resolve this.
The fridge in my room also was not working correctly. The freezer kept popping open and leaking all over the inside of the fridge. I had flowers from the wedding in there and they ended up frozen and brown because of it.
Good hotel, but not sure it's worth the money.
July 12, 2012
Rated 3 out of 5 by wwofwindsor Met my needs for a conference
Room and beds were nice and clean. Towels were not very fluffy, lighting in room and bathroom were not adequate for applying makeup, water pressure in shower could have been better. Front desk staff provided conflicting parking information to me and my roommate.
June 18, 2012
Rated 4 out of 5 by Marie49 Loved the location!
The location is excellent, on Syracuse University's campus and within a short walk to all the popular places we wanted to visit. The Dome, the bookstore and M Street. Our room was modern, newly remodeled and beautifully decorated. We enjoyed the lounge area too.
March 4, 2013
Rated 3 out of 5 by nctraveler2 Expected more
Pros -Great location and comfortable beds
Very dark rooms even with all lights on. I found it very difficult to see in the bathroom with such poor lighting.
No microwave, even in parlor rooms with kitchenettes
Incredibly over-priced breakfast menu.
September 6, 2012
Rated 5 out of 5 by MM14 Service, Location and more Service
What a friendly staff that is always eager to help. The rooms are clean, comfortable and the facilities are nice as well. SPG Platinum recognition is excellent!
I have stayed several times and look forward to returning again soon. Very well managed hotel!
February 12, 2013
Rated 5 out of 5 by Franceen Fabulous Hotel
The room was recently renovated and was extremely pretty and very comfortable. We were pleasantly surprised. We are alumni and the hotel has NEVER looked so good. The hotel has a gym and an indoor pool which was a great activity for our younger children.
August 27, 2012
Rated 2 out of 5 by bdc1212 Unsatisfactory
Here are a few reasons why I was not satisfied:
1. Two weeks in a row, WiFi on the Club Level was down.
2. Fruits in the Club Level lounge were not eatable. Almost all of them looked old and spoiled.
3. Most of the channels on TV were messed up.
December 21, 2012
Rated 5 out of 5 by Deb54 Great hotel
This Sheraton exceeded our expectations! Was way newer then expected. I love the Sheraton bedding ! Room was beautiful, cleAn and comfortable. We were there for a wedding . Don't know if we would ever get back to Syracuse . But we love sheratons.
August 8, 2012
Rated 5 out of 5 by Traveler Sheraton Syracuse
Really delightful Sheraton with all the amenities I have come to expect from the brand. The real gem was the exceptional service provided by all of the staff at the front desk, management and food service.
Thank you Syracuse Sheraton Staff!!!
February 3, 2013