Rated 5 out of 5 by Yang2 Amazing Staff!! Great Location!
This was our first time in Syracuse but after staying at the Sheraton, it definitely won't be our last! We arrived on a Tuesday afternoon and stayed until Thursday afternoon. The staff were absolutely friendly, accommodating, helpful and just made me feel more welcome! The ambience at the hotel is very nice as they newly renovated so just even hanging out in the lobby area was nice as chairs are so comfy! The hotel is also very central as its right by the university. Just a few steps away and you have a little strip where you can find a Starbucks, Dunkin Donuts or yummy pizza! The rm itself is pretty standard. It was nice and clean with all the necessary amenities. What i like best is how you need a key card on the elevator to be able to get onto your floor. In general, it made me feel more safe! :) Wish we were able to use the swimming pool but we didn't have time so definitely something to try next time!
July 3, 2015
Rated 5 out of 5 by WB2LDJ faculty club hotel
First rate, one of the best.
June 19, 2015
Rated 4 out of 5 by robert100d the hotel was great
I had a good time staying there.
June 1, 2015
Rated 4 out of 5 by BobNewhouse80 Water scam
Beware the water scam. Two bottles of water. Both have tags around the neck. The first says free. The second, you think is the same. But instead it says the second water costs $3.50! Seriously???!!!! Spend over $200 on a hotel room and they bait and switch you out of $3.50 for a 50 cent bottle of water. You won't find this out until you get your bill via email (and you are heading down 81). Shame on them.
April 22, 2015
Rated 5 out of 5 by Marlene2015 Comfort and Quality
The Sheraton Syracuse Hotel and Convention Center is a gem. From the moment you step through the door you are met by the courteous and friendly staff. Check-in is a breeze and you are ensconced in the comfort of your room in no time at all. The rooms are well appointed and comfortable. The attention to detail is incredible in that all perceived needs of the traveler are at finger-tip. The beds are delightful, cozy, comfortable and deliver the best nights sleep. Finally, the Hotel Restaurant "Rachels" is not to be missed. Excellent service by friendly staff and amazing food delightfully presented. All-in-all an excellent experience. My next trip to Syracuse, no questions where I'll stay!
April 21, 2015
Rated 5 out of 5 by MatthewD42 Great management and staff
Jason, the hotel manager, and Josh at the front desk are exceptional. Outstanding service and very accommodating.
March 27, 2015
Rated 4 out of 5 by Absolute Close to University, Popular for Tailgating
My wife and I stayed in this hotel for two nights after driving down from Canada for Black Friday. We wanted a hotel that was central to Syracuse, to hit the outlets and other shopping malls.
Location-wise, I don’t know Syracuse but it was close to a major highway - and right next to the university. A few one-way streets, but with Google Maps it was easy to locate.
Being near the university, there are many shops, restaurants, and a pharmacy right within walking distance.
Check-in was quick, and we were given a room on the club floor; easy to access our floor, which was interesting. The elevators are away from the front desk - near the front doors - and not fully visible, which I found strange.
Our room was nicely appointed as a standard Sheraton room, and the club lounge was a nice surprise. There was a slightly better breakfast than I’ve seen at other locations, with the standard evening honor-bar service and snacks.
I didn’t know it until the day we checked out, but the hotel is very popular for tailgating parties - a radio station had setup their broadcast in the lobby in the morning, and I wish we hadn’t been in such a rush as there was going to be food served in the lobby. Definitely a big football city!
All-in-all, I’d stay there again.
February 16, 2015
Rated 5 out of 5 by Kathy08 Hotel was very nice but room had no heat
This was the first time we had stayed at this hotel and was pleased with the place but our room was nice but had NO Heat!!! Was not happy bout this as we were there for a terrific night as it was New Years Eve! We has called twice first time they came and reset the heater 2nd time they said cause no body was in the room never got warm rest of the night we were not a happy couple as to we had 4 other couples with us.in different room that were very warm. Other than the heat it was very nice!
January 3, 2015