Rated 5 out of 5 by ChristineZ18 The staff and the rooms are remarkable
My mother was seriously ill and was transported to the Syracuse Upstate hospital, after a very long night and day at the hospital, we needed a room. We looked out the hospital window and saw the Sheraton, so I called the 1-800 number. Our expectations were low, but we knew we needed sleep. Well, what a surprise. Starting at the front desk, there could not be more compassionate individuals, moving the restaurant - the manager asked us every day how mom was, the server at breakfast - same thing - noticed we where there with hospital badges. The rooms were so clean, and modern (I live in NYC), and the beds so comfortable. The stay was under horrible circumstances, but your team at the Syracuse Sheraton made my family feel at home. I cannot thank all of them enough.
December 10, 2011
Rated 5 out of 5 by lch1 As good as the first time
Stayed last year while dropping my son off at SU Basketball camp. We loved it then and we loved it again!
August 2, 2014
Rated 4 out of 5 by Taylor72 Coffee,snacks
Even though you had a coffee maker in the room, I feel coffee and fruit should be available in the lobby for the hotel guests.
July 28, 2014
Rated 5 out of 5 by OrangMom Rooms are hot
We love this Sheraton. The people that work there are super friendly and make sure that all expectations are met. This trip, we felt the room was warm and we set the thermostat on the lowest temp. It still clicked off for long periods all night where the room became very hot and actually woke us up. We would sleep when the cool air was blowing. The temp never was as low as the thermostat setting so technically it shouldn't have shut off. I think I would bring a fan next time.
April 13, 2014
Rated 5 out of 5 by SAH51 The hotel has great friendly staff!
I was greeted very nicely by the receptionist. She was friendly and gave
me directions to my place of worhip. One of the staff was leaving for the night and she offered to stay to help me
print my boarding pass. I was provided with transportantion to a gathering and to the airport. This was a great savings!
The hotel was beyond my expection. I like the fact that the hotel was extremely clean. I also liked that if I needed to wash something there was a washer and dryer on the the 3rd floor!
April 29, 2013
Rated 5 out of 5 by ATB59 Great rooms, location and staff
Was there for my sons wedding reception, staff did a great job and we had a block of rooms. They gave us a great rate and everyone raved about the rooms.
July 24, 2014
Rated 5 out of 5 by Drix Great Food & Service
Great Food especially for nights stay.
Pub have excellent choice of beverage & food.
Breakfast a little expensive but, food is great.
Room is place you can relax and have some decent area for both work & rest.
I had a great time in Sheraton Syracuse Univ.
July 16, 2014
Rated 2 out of 5 by Traveler1234 Great location but not up to standard
This hotel is in a great location but is in dire need of renovation. The rooms present an old run down appearance and basic things do not work properly (i.e. toilets that do not flush). Also, the hotel seems to cater more towards partying than service. After returning from the football game there was vomit in the hallway and people were smoking inside despite being on a non-smoking floor. More involvement from management is needed if this hotel is going to attract large visiting crowds.
October 7, 2013
Rated 4 out of 5 by art123 stayed 3/26 to 3/27
The room was very nice but not cleaned to my expectations. The bathroom sink was filled with water and the tub was not cleaned. Bed was great and so was the conference rooms we used. Lunch that was severed was very nice and I heard no complaints. The "shop" if you forgot something was a joke. It was more like a closet with room for one and not much to offer. It was also no very welcoming. You have to go BEHIND the check in desk to look into the closet to see what was for sale.
March 28, 2014
Rated 1 out of 5 by CollegeVisitg Worst Night sleep
The air conditioning in the room was controlled by the hotel and they refused to set it lower than 68. My room never got colder than 72 and it was impossible to sleep. The Air conditioning unit as well made a ton of noise. This hotel was not up to the sheraton standards.
July 14, 2014
Rated 4 out of 5 by cmc221 Friendly, efficient service and a great location
This was our 2nd stay here. The room was just what we needed each time. This time I had a problem with the television, which was fixed quickly and efficiently. The only drawback was the atmosphere in the restaurant. We didn't want to sit at the bar or the more formal restaurant,Rachel's, so we chose Sitrus. The food and service were great, we were just looking for a quieter corner to relax in. We much prefer the quiet in the Club lounge, it just wasn't serving by the time we got back.
October 4, 2012
Rated 4 out of 5 by Grengo Not super but ok
Restaurant food is crappy. My co-workers are given free breakfast, and when I asked for it, I was denied and was told that I don't qualify! The staff members are very nice. I've been staying in this hotel for many weeks, and will continue to stay in this hotel for the next 3 months or so. Sheraton don't seem to value customer loyalty. It's hard to get the room of my choice. For example: I can't get the king bed despite the fact that I hold loyalty membership while others do.
December 21, 2012
Rated 5 out of 5 by Gaile416 Hotel was perfect - clean, inviting, middle of campus
From the gentleman who booked my room (Wichita State grad - we discussed basketball)
to the Syracuse front desk manager (who let me check in early) and exiting parking garage attendant, everyone made me feel welcome! I had a fantastic view of S.U. which added to the overall good vibe. That night EVERYONE was going to S.U. basketball ball game, which contributed to a fun atmosphere in the bar! Also plenty of employees roaming around to direct people and answer ?'s.
March 6, 2014
Rated 4 out of 5 by FishHead Nice Place to Visit....
This hotel was clean and comfortable. The front desk staff was very friendly and helpful. I ordered a burger from room service and it was very good, while my wife and daughter had similar comments on their breakfast. The only real issue is having to take two elevators from your room to get to your car. Not the best design. Otherwise, a nice place for the price we paid - remembering that we had a special convention rate.
May 26, 2014
Rated 5 out of 5 by wilson3 Title
When I checked into the Sheraton my reservation was not on file (I made a mistake in the reservation and it didn't process - my fault). Jane, at the front desk, was absolutely outstanding. She was unbelievably pleasant - found a great room for me and exceeded my expectations in every respect. I stay fairly often at this property so I am thrilled that The Sheraton Syracuse has people like Jane.
June 5, 2014
Rated 5 out of 5 by MarkWojo Syracuse University Sheraton
Overall a phenomenal experience. The staff was fantastic and attened to my every need. The manager was especially responsive to a leak in my room and offer compensation despite the fact it was not necessary. The food was wonderful at Rachel's and the drinks, bar, and atmosphere at the Sitrus lounge was unsurpassed.
June 27, 2014
Rated 5 out of 5 by Travelers98 Super place and staff!
We had a ball! See you again soon!
July 21, 2014
Rated 5 out of 5 by CJ17 Great Staff
The location is great, really quite surroundings, WIFI is fast, staffs are really nice and so as the shuttle driver
July 17, 2014
Rated 3 out of 5 by poot food
Our food was not eatable. The pasta was swimming in a pool of green pesto sauce. My seafood platter was over cooked to the point of having to cut my fish with a knife. The fish was also not fresh and had that old fish taste and smell. We sent our dinners back and settled for onion soup which was just okay. Service was very good and the dining room manager was very helpful.
I would recommend guests to go elsewhere for their food. All else was very nice.
January 28, 2013
Rated 5 out of 5 by amwy Excellent Stay
Really enjoyed my stay. Excellent staff, good atmosphere and people. Would come back again and would recommend to friends.
July 14, 2014
Rated 4 out of 5 by Mantra123 Good Facilities
The Hotel has good facilities, and easy access to Syracuse University in the neighborhood..
July 13, 2014
Rated 4 out of 5 by MM14 Very Friendly Daytime Staff
I checked in very late after a long day and was pleased to get to my room, which was comfortable. The only issue is the bathroom is small. I would also suggest having more items in the pantry, but overall the staff was very, very, very helpful and friendly.
The restaurant staff, the housekeeping staff, the front desk staff were all excellent. I found a new hotel to stay at in Syracuse. Road construction around hotel should wrap soon.
June 23, 2012
Rated 5 out of 5 by JosephS Great Stay @ Great SPG Property
After staying at the property multiple times over the past 6 months I now feel compelled to write an excellent review of the Sheraton at Syracuse University. The staff is superb, and attend to my every need. Each time I walk into the lobby I feel as though I am back at my own home. The food at Rachels is good, and the room service delivery makes perfect sense while working from the in-room mini office. Will definitely come back.
March 20, 2013
Rated 4 out of 5 by scurvydog Well run but restaurant sub-par
Reception staff was superb and well-trained. Free wireless internet was appreciated. As vegetarians, we appreciated the Eggplant Napoleon choice on the restaurant menu. Unfortunately, while creative, it was poorly designed and executed and just didn't taste very good. At our meeting, the lack of vegetarian option was annoying, especially since the Alfredo pasta dish would have been fine without gratuitously throwing ham into it.
March 24, 2013
Rated 3 out of 5 by RobMitch007 Great staff but, beware of the heat
The staff could have not been more friendly and helpful. A clear commitment to making our stay great.
Issue was that we were in town on a hot day and the room AC is grossly underpowered for our Junior Suite. With the thermostat set at 68 and lower, the room never got below 76. To top it off, they use green tech that shuts the AC off when you leave the room, therefore the room temp goes even higher.. It was a miserable night...
July 20, 2013
Rated 2 out of 5 by bigddawg NOT WHAT I EXPECTED
i stayed at this hotel on christmas 2011 , i was very disappointed the staff weren't very friendly. every time you use the elevator you have to use your key its very annoying especially wehn carrying luggage .the heating/cooling unit in my room didn't work they sent someone to fix it but it still didn't work . the TV also wasn't working and when i checked out i complained and all they said was 'oh sorry your done here bye'
December 29, 2011
Rated 5 out of 5 by 2grandparents Great Hotel
This hotel far surpassed our expectations. We visited our granddaughter, who is a student at Syracuse University, and it proved to be not only an excellent hotel in all respects, but in an ideal location to see her. Her dorm was a short walk from the hotel and best of all, we had a marvelous "bird's eye view" of the campus from our room, which we would not have enjoyed, had we stayed elsewhere.
April 19, 2014
Rated 1 out of 5 by NeedInternetServiceToWork Wireless unsatisfactory and heat inconsistent
I "live" here Sunday thru thursday for 10 months now. Wireless works 50% of the time and to get that I have to stand in the hallway to connect. The rest of the time I have to use the wired but the desk connector seldom works so I unplug the ethernet cable from desk and plug directly to laptop. The short cables provided usually have broken clips. AND twice I have had to swich rooms because the heat did not work!
March 17, 2013
Rated 5 out of 5 Great staff
Dave the shuttle driver was superb! He made a huge difference in our level of enjoyment.
The front counter staff were very friendly and accommodating!
July 1, 2014
Rated 4 out of 5 by PCS1 Good, clean hotel
I appreciate the friendliness of the staff and the attention to my needs.
July 7, 2014