Rated 2 out of 5 by Sarahd2348 Horrible customer service
Nice room nice place horrible customer service and as stingy As It Gets they would not give extra soap or shampoo they charge an extra for parking when parking was charged on our credit card again had to fight to get it back.
April 27, 2016
Rated 4 out of 5 by Justgetsbetter2 Worth It
Had to stay close to the campus because i don't drive and I'm glad I did. The hotel is beautiful, the main floor lobby is very user friendly with chairs all around, there were computers available for use and the staff was wonderful. Ate at the Restuarant on site and it was a wonderful experience. Looking forward to my return in May.
January 22, 2016
Rated 4 out of 5 by Orangefan Rooms were comfortable and impeccable
From check in to check out my experience was excellent. The staff at check in and in the parking garage were courteous, helpful, and outgoing.
This is my third stay at the hotel in the last three weeks, and each time I received the same consistent high quality experience,
December 14, 2015
Rated 5 out of 5 by Sunshine10 Friendly, conenient location
While travelling home from boston we stopped in Syracuse to find over night accommodations. Sheraton was the first and only hotel we looked at. Even though there was a wedding or two being hosted at the hotel, we were able to book a last minute room on line (in the hotel's business centre# using points.
As the hotel was almost fully booked, they were unable to offer us an enhanced room #we are spg gold). However, the very friendly and responsive first desk staff offered us access to the club lounge during our stay, which was greatly appreciated by my family. The club lounge offered something for everyone, it was well stocked, and the staff was very friendly and responsive.
our hotel room was spacious, very clean, and comfortable.
we picked up take out dinner from the hotel restaurant - staff there were also very friendly and responsive. And the food was very good, and a very good value. Thank you.
We used the indoor pool and found it to be too cold to enjoy.
Overall, we very much enjoyed our stay, we were treated very well, and felt our business was appreciated. We would not hesitate to come back again if we are in the area. Thank you!
November 26, 2015
Rated 5 out of 5 by SeniorSkier Convenient to University
The hotel is very convenient to Syracuse University. The free local van service meant that I didn't have to rent a car to get around.
October 26, 2015
Rated 5 out of 5 by Yotvata Excelence in Evrything
From the moment we've arrived till the moment we left everything and everybody have made our stay pleasant.
September 6, 2015
Rated 5 out of 5 by Yang2 Amazing Staff!! Great Location!
This was our first time in Syracuse but after staying at the Sheraton, it definitely won't be our last! We arrived on a Tuesday afternoon and stayed until Thursday afternoon. The staff were absolutely friendly, accommodating, helpful and just made me feel more welcome! The ambience at the hotel is very nice as they newly renovated so just even hanging out in the lobby area was nice as chairs are so comfy! The hotel is also very central as its right by the university. Just a few steps away and you have a little strip where you can find a Starbucks, Dunkin Donuts or yummy pizza! The rm itself is pretty standard. It was nice and clean with all the necessary amenities. What i like best is how you need a key card on the elevator to be able to get onto your floor. In general, it made me feel more safe! :) Wish we were able to use the swimming pool but we didn't have time so definitely something to try next time!
July 3, 2015
Rated 5 out of 5 by WB2LDJ faculty club hotel
First rate, one of the best.
June 19, 2015