Rated 4,2 out of 5 by 185
Rated 5 out of 5 by 2grandparents Great Hotel
This hotel far surpassed our expectations. We visited our granddaughter, who is a student at Syracuse University, and it proved to be not only an excellent hotel in all respects, but in an ideal location to see her. Her dorm was a short walk from the hotel and best of all, we had a marvelous "bird's eye view" of the campus from our room, which we would not have enjoyed, had we stayed elsewhere.
19 de Abril de 2014
Rated 5 out of 5 by Cora19 A Most Cordial Staff
Each member of your staff was very friendly and attentive to us. The front desk was exceptionally considerate and personable, as well as efficient and expedient. In all, a very pleasant experience to be there.
14 de Abril de 2014
Rated 5 out of 5 by OrangMom Rooms are hot
We love this Sheraton. The people that work there are super friendly and make sure that all expectations are met. This trip, we felt the room was warm and we set the thermostat on the lowest temp. It still clicked off for long periods all night where the room became very hot and actually woke us up. We would sleep when the cool air was blowing. The temp never was as low as the thermostat setting so technically it shouldn't have shut off. I think I would bring a fan next time.
13 de Abril de 2014
Rated 5 out of 5 by ATD333 Pete was Great
Pete was very professional and extremely helpful.
10 de Abril de 2014
Rated 5 out of 5 by Pazar Outstanding customer service
The Sheraton Syracuse Hotel offers an outstanding location overlooking the Syracuse University campus. I've stayed at this hotel on every trip to Syracuse the past several years perhaps 15 times. The staff is extremely friendly and their overall customer service is outstanding! I highly recommend this SPG property.
9 de Abril de 2014
Rated 5 out of 5 by Kathief Elevators
Trouble w/ Elevators - keys weren't reading causing problems getting to our floors. Otherwise no complaints, very clean and comfortable. Good food at Rachels. Room service quick & food came hot!
24 de Março de 2014
Rated 5 out of 5 by kim7 Great hotel when visting Syracuse University
This was a great location I have to say the staff especially at the front desk was incredible. Really took the time to make sure everything was taken care of for us and had smiles on their faces all of the time. The van Driver was amazing also. And Jason the Manager really went above and beyond when my car would not start and we had an appointment with the university. THANK YOU VERY MUCH!
23 de Março de 2014
Rated 5 out of 5 by IAmMe Great Experience
We arrived to the hotel to check in at 5am extremely tired from our 5 hour drive and still needed to check out on the same day. Jim was unbelievably pleasant and accommodating. He truly made us feel at home right away and gave us a 1pm check out so we could get a few hours of sleep. I've never been so tired and still been able to feel excited and so welcome upon arriving at a property. Ron from In Room Dining was great and got all of the details of my unnecessarily complicated order perfect. He even delivered the food and mentioned the special requests I had so I knew he hadn't forgotten. Jason was also very helpful. He extended our check out time without hesitation, so we could hurry up and eat before our drive. When we departed he told us a few stories about his experience in hospitality and how he had lived in the same area as us during a portion of his career. This was truly a great experience and I was thoroughly appreciative of how personable each person we interacted with was!
16 de Março de 2014