Rated 4 out of 5 by tmclancy An Above and Beyond Experience
Found a great deal for a deluxe ocean view room and decided to stay here for our 25th Wedding Anniversary. Extremely quick check-in, although they have Valet Service, we choose to do self-parking across the street (always easy to find an available parking spot). For most of our stay, I turned off the A/C opened the door and you could hear the ocean in the background in the mornings. Each day I watched the sunrise coming up with the crashing of the waves. Since the hotel is on the North side of Atlantic Avenue, it was quiet and quite serene!
The room was incredibly clean, a bit larger than average but I suspect they were able to grab more SF from the size of the bathroom. It was a little cramped, but the shower has a curved curtain rod, so it was more than sufficient. The gym has newer equipment with true 24hour access. There wasn't exactly a plethora of guests vying for the treadmills or free weights at 5am anyways.
What I really want to emphasize/highlight is the 'out-of-the-blue' action of one of the Front Desk Representatives. When my wife and I went out to dinner for our 25th Anniversary, we asked a Front Desk Representative (Nikki) to take our picture to memorialize our special day. All she said was "aww, that is so nice" and happily took a few pictures. Well, when we came back to the room, there was a surprise waiting for us.
Unbeknownst to us, apparently Nikki had room service bring up a Chocolate Cupcake that was very ornately plated with a simple note attached; it said, "Congratulations from Nikki". I'll be honest, my wife and I were very surprised about this extra special gift and it meant a lot to us. This is exactly what differentiates great hotels from good ones; going that extra mile for guests.
June 11, 2016
Rated 5 out of 5 by Dre007 Great overall experience
Great experience. I would come back again.
June 1, 2016
Rated 5 out of 5 by Kathy636 Great location and hotel
Loved this hotel, right on the beach, great location, near everything! We walked all over the place, you don't need to drive anywhere--everything was within walking distance! We had a wonderful room, with unbelievable views and balcony! Room was clean and the staff was great!! I would highly recommend this hotel and we will be coming back! The only issue we had was the indoor pool & outdoor pool was pretty cold but that was the only issue.
May 18, 2016
Rated 3 out of 5 by 79Stacey Active Couple Next Door
The room itself was nice, beds were comfortable and clean, my issue was when the drunkin couple next door who got in at 10:30 and was extremely loud, woke up the children with what you can only image.....I proceed to call the front desk, they said it would be taken care of.....while still waiting and listening and trying to refrain myself from going next door, I call the front desk again, finally they called 15 minutes later, but it really didn't matter. Why would you put me in a connecting room? My issue is more with the front desk manager named Anthony, whom I'm still waiting for a call back from him, guess I'll be waiting just like I had to do with the front desk staff.
May 10, 2016
Rated 4 out of 5 by Jssk Excellent location
We've stayed at the Sheraton on past visits to Virginia Beach and have been pleased with the hotel and staff. Only thing missing was a towel bar and hook on the door in the bathroom for wet stuff. That won't keep us from staying again.
May 9, 2016
Rated 2 out of 5 by jsk0203 just bad timing
started out good enough. Complimentary valet was great. Then it got worse and worse.
1) didn't get housekeeping service
2) requested housekeeping again and didn't get it. I did request and was granted a new room
3) bathtub squeaked very loudly. Maintenance knocked on door rudely to ask to come in to address the loud noise but he didn't understand English well enough
March 28, 2016
Rated 3 out of 5 by Fern01 Not what Sheraton advertises
The good: staff is wonderful and helpful
The bad: bathroom lighting is dark and poor, coffee bags too big for coffee pot, young children (loud) and a crying baby every two hours in the room next door up on top floor.
March 22, 2016
Rated 4 out of 5 by BC40 Great hotel, but eat somewhere else
Fantastic location, magnificent ocean views, great room, very comfortable bed and super-helpful staff. Disappointing restaurant (food took almost an hour even though the place was half-empty; appetizers and entrees came out concurrently and neither were really warm; drink order took a half-hour; no bread until you asked for it - especially not great with kids), so I'd recommend wandering up the room to find somewhere else to eat.
March 21, 2016