Rated 3 out of 5 by Novamom Not what I expected
My reservation was not honored. I reserved and ocean front room and was almost put in an ocean view room. The staff lost my car keys and it took them over an hour to find them. The staff did apologized for the misplacing my car keys. the suite was not very clean. The hotel is nice and the location is great.
August 22, 2012
Rated 4 out of 5 by 63yrtraveler Waterfront hotel at Va Beach
Beautiful waterfront hotel with luxury rooms. Because we were there during "Off-season" the staff seemed to be mimimal and it took a few minutes to be waiting on checking out, getting valet, no bellhops, etc. We did not eat at hotel. While we had no problems, during busy season, traffic could be a problem.
December 10, 2012
Rated 4 out of 5 by Emerson Comfortable, convenient hotel
Nice, comfortable room, although did have to move rooms as first room allocated was not up to expectations as it didn't have a balcony and was directly next to the pool.
Restaurant had same menu each night we were there (5 in total) and on more than one occasion our bill was wrong and had to be corrected.
August 25, 2012
Rated 3 out of 5 by rick1745 rooms nice but
Breakfast at the Aqua VI resturant was cold, Service was below average. Had unreasonalby long wait for food delivery.
Also the Hotel advertized 500 starpoints per day for not having maid service. the extra 2000 points were not on my checkout recipt, and no points at all are posted on my starpoints page.
October 1, 2012
Rated 4 out of 5 by Ridley74 Excellent location, great service
I have come to Virginia Beach quite a number of times in the last 2-3 years, and have stayed at the Sheraton every time.
The location is right on the boardwalk, and close to everything. Rooms are spacious enough, though bathroom is a bit small. The air con unit needs some improvement, because the thermostat is not sensitive and the unit blows right at your head at night. The room is either too cold or too hot. Open the balcony door only if you want lots of insects to fly in.
The front desk people are excellent.
Free valet parking as well which is a plus.
They treat PLATS very well. We get free breakfast everyday, as well as the welcome points. However, don't really expect upgrades (we've never gotten one).
The room has a good sized fridge, a microwave, and coffemaker. Even has inroom safe. Very nice. If not for the air con unit, I'd give it a 5-star.
The restaurant is ok. Service is great, but food is so-so at best.
This is certainly the first hotel I look at for my next visit to VB.
May 17, 2013
Rated 4 out of 5 by gfinke Upper Tier Hotel on Beachfront
We had a great stay. We stayed in one of the cabana suites which was plenty of room for 5 of us. The room had a great ocean view, locatied right on the boardwalk and the staff was very courteous. This is one of the nicest hotels on the oceanfront. The kiddie pool was also great for our 5 year old.
August 1, 2013
Rated 5 out of 5 by GregM9270 Great choice for VA Beach
This hotel has a great location, just down the boardwalk from the center of the action, so if you want to see a band you can take a short walk, but if you want to sit on your patio and listen to the ocean you can do that. Very friendly staff from the front desk to bartenders and waiters/waitresses. Once suggestion for improvement in the room would be to move the refridgerator (which was genorously sized, a big plus) out of the cabinet to make room for more storage of clothes. Free wifi worked great. The new parking garage accross the street is super-convenient, making it very easy to bring our beach stuff from car to beach. We loved the restaurants, which were never crowded. Disapointed that the outdoor restaurant, Cabanas, was closed a couple of nights. The fitness center was nice with a full set of dumbbells and a resistance training machine to go along with the standard cardio machines you see at most places. You can run on the treadmill while watching the people pass on the boardwalk. Nice!
June 28, 2013
Rated 4 out of 5 by JKLA My stay was too short!
I only stayed one night, unfortunately. The hotel staff was incredibly helpful and responsive. My bed was so comfortable and I loved having a balcony overlooking the oceanfront. The in room coffee was great and having a refrigerator in the room was perfect!
Wish I could have stayed longer.
October 31, 2012
Rated 4 out of 5 by area13 Great service, Nice people, Comfortable beds
The front desk staff at this hotel go over and above for any request for the most part. The beds are super comfortable and the updates since a previous stay were great. The bathrooms are very small and the bathtub was not cleaned very well. When I turned on the water to take a bath, a big clump of hair from a previous guest came up from the drain trap. That killed the mood for a bath and made me question the cleaniliness of the hotel. The room did not have a desk lamp or reading lamp by the chair. When I asked the front desk staff about it, since I needed the lighting to do some work, the front desk person at the time didn't really seem interested in checking into whether this was normal or if the lamps were missing. I came down to the beach a day early ahead of my group and changed to a different pre-arranged room the next day to find appropriate lighting in the next room -- same room type in the same location, but different floor. Otherwise the staff was very attentive and went over and above.
November 6, 2012
Rated 5 out of 5 by Lakewood73 Wonderful Stay
This was my very first time staying at a Sheraton Hotel. The staff was very friendly and professional. I really enjoyed the restaurants at the hotel. I loved my oceanfront room. It was an excellent view of the beach. I am looking forward to staying at the Sheraton again very soon.
August 31, 2013
Rated 5 out of 5 by KM34 Get Hotel to Bring Pets
We had a great weekend at this hotel during our stay at VA Beach! The hotel worked out great for our dog. She had a great time. The staff was very friendly and accommodating. We had a great room and great view. We had no problems, except we wish we could have stayed longer!
October 7, 2013
Rated 5 out of 5 by Brandywine We're here again !!!!!!!
Wonderful job with the renovations!! As always, courteous, friendly and helpful staff.
Nice to see familiar smiling faces. Great food in Aqua-Vi. Most comfortable beds. Had a great time. Will be back again. Thank you for the upgrade. Only complaint, indoor Pool water was too cold.
November 26, 2012
Rated 5 out of 5 by Drbart57 Nice Relaxing Stay
I visited for 5 days in Oct 2013 and was very happy with my stay the staff was very professional and the room was really nice. When i arrived the front desk associate upgraded me to an oceanview room and that was very nice and added to my Sheraton experience...thanks !
October 12, 2013
Rated 5 out of 5 by Jim888 This hotel has great features
This hotel has great features and wonderful location: warm water indoor pool which was kid and adult friendly with spa and plenty of towels, outdoor pool, right on the boardwalk and beach, near the entertainment stages which included the VA Symphony one night and fireworks another night, shopping, great restaurants, terrific outdoor cafe and bar with great food and drinks, Kids Club, right on a very clean and well guarded beach, nice sized refrigerator in the room and microwave. We really couldn't have asked for more and this hotel was a good value. We truly enjoyed our four day stay. We needed connecting rooms so all we could be assigned was a "partial ocean view" (only kind they had which could be adjoining). We saw the "full ocean view" rooms and they we wonderful, especially the balcony. Unfortunately, we could see the ocean from ours and also much of the roof with all the HVAC system that ran day and night and made noise enough to hear when the balcony door was closed. This was distracting and unpleasant.
August 26, 2013
Rated 3 out of 5 by tizhot rug cleaning
Why would you clean the rugs at 3:30 am on a dog floor ? It had all the dogs barking and howling. The notice was not given till after midnight cause we woke up to our dog going crazy from the noise. Why not do it later in the season when not as many people are visiting?
September 13, 2013
Rated 4 out of 5 by Nikki A favorite location at VA Beach
New management in the summer of 2012 put together a GREAT Happy HOUR with oyster shooters by the pool, wings all at $.50 and killer fish tacos in the lobby bar for $2.00 with unbelieveable flights of wine.. The Best HH in VA beach and a pleasant suprise for a hotel lounge.
April 18, 2013
Rated 5 out of 5 by Susieq50 Very Pleasant Stay
We enjoyed our stay at the pet friendly Sheraton Oceanfront very much. All of the staff were very pleasant and never failed to be courteous. Our room more than met our expectations. We have stayed here in the past, but were even more pleased with the renovated hotel.
July 16, 2013
Rated 5 out of 5 by Janet238 This hotel has great staff and features
The newly renovated hotel is really attractive as well as comfortable. The meeting spaces were nice. The staff was very friendly and helpful -- from the registration to bellmrn to banquet staff to housekeeping.
I really enjoyed my stay and look forward to returning.
June 22, 2013
Rated 4 out of 5 by MrsHacker Overall a GREAT stay!
My family and I stayed here for a night while visiting Virginia Beach, VA. The girl that checked us in was VERY polite, and helpful. We ended up upgrading our room, because the traditional room was just too small for our family (we have a baby in a pack n play), so we ended up upgrading to a suite, the suite was SO nice, it was very spacious and we LOVED the room. It over looked the pool and the ocean, and was right across the hall from the indoor pool entrance. The hotel was quiet, and everyone was friendly. The lady that checked us in (forgot her name, sorry), was very helpful and answered any questions we had. The guy that checked us out, didn't seem to want to be working, or want anything to do with anyone, so I was NOT pleased with him, but overall we had a great stay!!!! There was construction going on out front while we were there but it didn't really make a lot of noise, or bother us, and was easy to get in and out of the hotel. I would recommend this hotel to anyone who is looking to stay in the Virginia Beach, area! <3
April 6, 2013
Rated 3 out of 5 by Rocker21 The staff needs more training
The staff needs better training. I drove up to the door and waited for the valet to park my car. No one came out to help us; they were standing at the valet desk chatting. The housekeeping staff didn't replace the toiletries until we requested them.
August 4, 2013
Rated 5 out of 5 by khussein64 Virginia Beach
Stayed at Sheraton ocenfront several times over the years. We loved the improvements and renovations. Great job..
IWe had to cut our stay short because of the weather.
The only thing I would comment on is the elevators were slow somewhat...
August 18, 2013
Rated 4 out of 5 by Joanie10 This hotel is located in a quieter part of Va. Beach
Location is great; easy to walk to restaurants and other shops. Enjoyed having a restaurant, bar, lunch and biking right at the hotel. If you did not want t eat in, you can walk to restaurants nearby. Staff was pleasant. Great fitness center.
September 4, 2013
Rated 5 out of 5 by Bridge01 Very Happy
Stayed at Hotel from 8/13/2013-8/17/2013 very clean staff was great
at first we had room booked on Second Floor above the pool and asked for higher floor and staff made sure we had a higher floor. Roll a way was amazing just like a twin bed!
August 20, 2013
Rated 5 out of 5 by Mikncy Staff has great attitude
The hospitality of the hotel staff was above and beyond. Valet parking was nice, bell hops were always helpful and ready to serve. The restaurant "Fusion" offered a fresh breakfast every morning, waitresses were always friendly.
July 26, 2013
Rated 5 out of 5 by Sarah27 I felt like visiting royalty!
When making the phone call to reserve, my agent was so helpful and friendly! On arrival, we were given a free upgrade to a lovely room. The resturant staff went out of their way to be helpful. The whole experience was wonderful.
October 30, 2012
Rated 3 out of 5 POOR SERVICE
Maid did not clean my room and requested for towels after never arrived. Did not even care about being a GOLD member. The front desk staffs are not friendly.When I check-out the only thing she said was "your balance is zero".
September 2, 2012
Rated 5 out of 5 by Jeffjanine Awesome Stay
I had an AWESOME stay at the Sheraton,it was my 3rd time staying here! Jeremy is great with any help you need.Joann and Steve make the best drinks at the inside bar
also Jeremy and Samantha make great ones at the pool bar.
July 30, 2013
Rated 5 out of 5 by Stephanie39 Love the fact that its pet friendly
Our stay was fantastic! I never seen so many pets in a hotel. The hotel was very clean, and upscale. The customer service was outstanding. Plus they didn't charge an extra fee for your family (pet). I can't wait to go back.
October 17, 2012
Rated 5 out of 5 by Robin1013 Great place
I thoroughly enjoyed my stay. I loved the room/suite I was given. I plan to go back for fun and relaxation at some point. I was there on business this past trip. The beach is beautiful at this Sheraton.
October 31, 2013
Rated 5 out of 5 by Sarjoemom Great everything
Our stay at this hotel was very enjoyable. The staff was great. Britney in the Kids Zone was super nice. The cleaning staff was very helpful too. Very family/kid friendly, great location and pet friendly too!!!
July 4, 2013