Rated 4 out of 5 by teddyj room
When we checked into the hotel after 9 hours on the road :( we were tired and exhausted. Marcus at the front desk asked us our name he was very friendly. I asked if our room could be changed to an Oceanfront. He said we already upgraded you. Which was nice and because of the time of year it was pretty easy. When we got into the room I realized that this room had no grab bars in the tub. I recently had total Knee replacement and need the little help getting in and out of the tub. now mind you we already have all our luggage in the room. We went downstairs to explain the situation, not only was Marcus attentive he gave us another room that was completely handicapped accessible but still facing the ocean. The bellman took out all our luggage to the new room. SWEET. It is just these little things that make an impression. Samantha at the bar was also very nice and friendly all the staff was curtieous always asked how everything was. we like coming in the fall much quiter. You run a very nice hotel. WE will be back
December 15, 2013
Rated 5 out of 5 by Jim888 This hotel has great features
This hotel has great features and wonderful location: warm water indoor pool which was kid and adult friendly with spa and plenty of towels, outdoor pool, right on the boardwalk and beach, near the entertainment stages which included the VA Symphony one night and fireworks another night, shopping, great restaurants, terrific outdoor cafe and bar with great food and drinks, Kids Club, right on a very clean and well guarded beach, nice sized refrigerator in the room and microwave. We really couldn't have asked for more and this hotel was a good value. We truly enjoyed our four day stay. We needed connecting rooms so all we could be assigned was a "partial ocean view" (only kind they had which could be adjoining). We saw the "full ocean view" rooms and they we wonderful, especially the balcony. Unfortunately, we could see the ocean from ours and also much of the roof with all the HVAC system that ran day and night and made noise enough to hear when the balcony door was closed. This was distracting and unpleasant.
August 26, 2013
Rated 5 out of 5 by KM34 Get Hotel to Bring Pets
We had a great weekend at this hotel during our stay at VA Beach! The hotel worked out great for our dog. She had a great time. The staff was very friendly and accommodating. We had a great room and great view. We had no problems, except we wish we could have stayed longer!
October 7, 2013
Rated 4 out of 5 by Nikki A favorite location at VA Beach
New management in the summer of 2012 put together a GREAT Happy HOUR with oyster shooters by the pool, wings all at $.50 and killer fish tacos in the lobby bar for $2.00 with unbelieveable flights of wine.. The Best HH in VA beach and a pleasant suprise for a hotel lounge.
April 18, 2013
Rated 3 out of 5 by tizhot rug cleaning
Why would you clean the rugs at 3:30 am on a dog floor ? It had all the dogs barking and howling. The notice was not given till after midnight cause we woke up to our dog going crazy from the noise. Why not do it later in the season when not as many people are visiting?
September 13, 2013
Rated 5 out of 5 by Zack52 2014 reunion
Our large reunion group had a most enjoyable visit at the Sheraton Virginia Beach. The accommodations were very comfortable, the food was excellent and our banquet was outstanding. We will certainly return to this Sheraton hotel again when we are in Virginia Beach.
May 5, 2014
Rated 5 out of 5 by Drbart57 Nice Relaxing Stay
I visited for 5 days in Oct 2013 and was very happy with my stay the staff was very professional and the room was really nice. When i arrived the front desk associate upgraded me to an oceanview room and that was very nice and added to my Sheraton experience...thanks !
October 12, 2013
Rated 2 out of 5 by Zwizzer Disorganized breakfast
We really tried to be patient....but the breakfast staff is inattentive and clueless. Saturday manager apologized as we're checking out. Summer waitresses more interested in social networking with guests then effective, efficient service.
July 19, 2014
Rated 4 out of 5 by KathyM58 Good Hotel
Enjoyed the hotel and its facilities. The restaurant could be more family friendly, not much of a food choice, short staffed. waited long for waitress to first come over and greet us. Outdoor pool small.
August 19, 2014
Rated 5 out of 5 by Janet238 This hotel has great staff and features
The newly renovated hotel is really attractive as well as comfortable. The meeting spaces were nice. The staff was very friendly and helpful -- from the registration to bellmrn to banquet staff to housekeeping.
I really enjoyed my stay and look forward to returning.
June 22, 2013
Rated 5 out of 5 by Susieq50 Very Pleasant Stay
We enjoyed our stay at the pet friendly Sheraton Oceanfront very much. All of the staff were very pleasant and never failed to be courteous. Our room more than met our expectations. We have stayed here in the past, but were even more pleased with the renovated hotel.
July 16, 2013
Rated 5 out of 5 by wally2014 Right on the Beach - Clean & Comfy
Initially given the wrong room type, but that mistake was corrected. Hotel was clean and comfy - right on the beach. Staff was friendly and attentive. Did not eat at the Hotel, but there are restaurants within a short walk/drive.
July 27, 2014
Rated 1 out of 5 by Mark1959 Awful
Overflowing toilets from friends room from basic flush. Food service the worst I have ever seen. 35 to total of 55 minutes wait time for food that was wrong! The bar ran out of my brand of draft beer! I will never stay at this hotel again.
July 3, 2014
Rated 4 out of 5 by John3 Meeting Stay
The hotel was nice, friendly staff, nice meeting facilities, the pool and public areas were very nice. The room was a bit dated and there were problems with the plumbing in my room that the maintenance staff attempted to fix, but couldn't.
June 26, 2014
Rated 4 out of 5 by MrsHacker Overall a GREAT stay!
My family and I stayed here for a night while visiting Virginia Beach, VA. The girl that checked us in was VERY polite, and helpful. We ended up upgrading our room, because the traditional room was just too small for our family (we have a baby in a pack n play), so we ended up upgrading to a suite, the suite was SO nice, it was very spacious and we LOVED the room. It over looked the pool and the ocean, and was right across the hall from the indoor pool entrance. The hotel was quiet, and everyone was friendly. The lady that checked us in (forgot her name, sorry), was very helpful and answered any questions we had. The guy that checked us out, didn't seem to want to be working, or want anything to do with anyone, so I was NOT pleased with him, but overall we had a great stay!!!! There was construction going on out front while we were there but it didn't really make a lot of noise, or bother us, and was easy to get in and out of the hotel. I would recommend this hotel to anyone who is looking to stay in the Virginia Beach, area! <3
April 6, 2013
Rated 4 out of 5 by Plagedad Cold showers
Had to take several cold showers in the week I stayed here. I guess everybody was showering at the same time at certain times of the day and I had no hot water in the shower. Also it took 3 trips to the front desk to get my door key to work properly.
May 12, 2014
Rated 5 out of 5 by TravelGA The feature I loved the best was the ocean view.
I enjoyed hearing the waves. It was so relaxing and it helped me sleep. Because of the events I attended. I didn't get a chance to see any of the events/attractions. I planned to visit again soon to take in the nightlife and other attractions.
May 20, 2014
Rated 3 out of 5 by Rocker21 The staff needs more training
The staff needs better training. I drove up to the door and waited for the valet to park my car. No one came out to help us; they were standing at the valet desk chatting. The housekeeping staff didn't replace the toiletries until we requested them.
August 4, 2013
Rated 4 out of 5 by Motraveler This hotel is nice.
This Sheraton is a nice hotel, just a little older. The room was clean, bed was great and the location is great. The food in the restaurant was great but service a bit slow.
Overall I would recommend this hotel to others.
July 14, 2014
Rated 5 out of 5 by khussein64 Virginia Beach
Stayed at Sheraton ocenfront several times over the years. We loved the improvements and renovations. Great job..
IWe had to cut our stay short because of the weather.
The only thing I would comment on is the elevators were slow somewhat...
August 18, 2013
Rated 2 out of 5 by doodah no
old hotel needs updating...........................
September 24, 2014
Rated 4 out of 5 by SusanandBob This hotel is a great location for family fun!
A beautiful facility right on Virginia Beach's boardwalk provided the setting for a wonderful weekend. The staff were extremely friendly and made us feel like family, and the food in the restaurants was very good and reasonably priced.
June 4, 2014
Rated 5 out of 5 by Sue08 Great Hotel
The Rooms are wonderful as well as the Hotel. The staff was inexperienced and could use customer service training. Friendly. I would not recommend the restaurant, slow and inexperienced and not customer service oriented.
July 7, 2014
Rated 1 out of 5 by Kenneth1948 Hotel was well below expectations
Was not given the room that was booked in advance until numerous trips to the front desk. Toilet did not work properly. Requested towels that never came. Elevators were down frequently.
August 12, 2014
Rated 4 out of 5 by AngieRa this hotel is convenient
Hotel will be recommended but flooding in staircase. staff took care of it when reported. Alarms at 4:00am to evacuate for flooding in kitchen. no hot breakfast because of flooding and refunded us difference for breakfast from our package.
April 29, 2014
Rated 4 out of 5 by Joanie10 This hotel is located in a quieter part of Va. Beach
Location is great; easy to walk to restaurants and other shops. Enjoyed having a restaurant, bar, lunch and biking right at the hotel. If you did not want t eat in, you can walk to restaurants nearby. Staff was pleasant. Great fitness center.
September 4, 2013
Rated 5 out of 5 by Bridge01 Very Happy
Stayed at Hotel from 8/13/2013-8/17/2013 very clean staff was great
at first we had room booked on Second Floor above the pool and asked for higher floor and staff made sure we had a higher floor. Roll a way was amazing just like a twin bed!
August 20, 2013
Rated 5 out of 5 by Roberts5 great time - home away from home
wonderful time - enjoyed so much the Beach Music Cruise-In - Sheraton staff is always so accommodating - Fusion Bar people are the best on the beach and our waitress - Stephanie - was awesome - looking forward to coming back soon
May 19, 2014
Rated 5 out of 5 by sltf This hotel offers so much to its guests.
From the moment I checked into his hotel I felt as if I was a special guest. My evening swim in the pool was so relaxing. I checked out early the next day and left with a smile remembering the relaxing time spent.
July 1, 2014
Rated 5 out of 5 by review864 great view and staff
Typically look for Westin, Aloft so sheraton was not my normal stop and was pleasantly surprised. Nice room and view and great staff.
Music too loud for dinnertime, More appropriate for late night, Decide to dine elsewhere
May 27, 2014