Rated 3 out of 5 by Phyllis73 Memorial Weekend 2012
I want to begin by saying that the entire staff at this Sheraton was awesome! From the janitor, restaurant staff, front desk, parking attendant, etc. They go out of their way to make you feel comfortable, truly beyond exceptional staff! However the hotel itself lacks what the Sheraton name stands for. We stayed in a newly renovated Oceanfront room. The bathroom is very cheaply made and barely enough room for one person. The beds were comfortable and the sheets were crisp and quite clean but watch out for that balcony! The handrail is very scary!
May 29, 2012
Rated 3 out of 5 by Stone0805 Okay But Not Woth The Money
The staff was very pleasant and helpful. The hotel decor was very nice. We were traveling with our pet and the pet friendly room we statyed in had a very bad dog odor! The air conditoner in our room was VERY loud and took over 6 hours to cool our room. We purchased the breakfast voucher and the breakfast was cold including the coffee and was overly priced. The hotel did not have a soda machine but an over priced gift shop. We were unable to enjoy the indoor pool because the chlorine smell was very strong. There is no ventaliation in the indoor pool area and the windows do not open.
October 20, 2014
Rated 5 out of 5 by Kurt65 Great staff
The facilities are currently under upgrade at the VA Beach Sheraton oceanfront so we understand the necessary lack of availability. What makes me a repeat customer here is the staff.
I would like to recognize in particular Villa who works in the restaurant. She made my parents and I feel welcome. She is very informative and caught onto my son's interest in marine wildlife immediately and brought him binoculars. She also called him by name, and he asked me how she knew it! She is a school teacher and this shows in her rapport with children. My car broke down while we were there so Villa had a care package delivered to my room to brighten our day. It worked!
A gentleman who waited on us in the restaurant the evening of December 10th was also exceptional. I believe his name was John but I am not positive.
December 14, 2011
Rated 5 out of 5 by lightningmcqueen Great staff and location
The staff was excellent. They were friendly and helpful. The responded quickly to any needs we had. There was construction going on during our stay that closed the pool and fitness center, but that was not really an issue since we were interested in the beach and other activities in VA beach. So, the construction was not at all an issue. The hotel is well maintained and our room was clean.
January 8, 2012
Rated 5 out of 5 by VickiW I always enjoy this Hotel
The Sheraton Oceanfront is a lovely place to stay. We had a room that overlooked the ocean and were able to watch the dolphins playing at sunrise from our balcony. The room has great amenities:coffee maker, microwave and fridge. LOVED the shower (esp the shower head) and the bathroom was spacious! Once the renovations are completed it will be spectacular!!
December 19, 2012
Rated 5 out of 5 by cherm129 Awesome Hotel
We just recently stayed at this Hotel and were very pleased to learn that there was free internet use in the rooms and complimentary Starbucks Coffee each morning. The staff was very friendly and accommodating, and the outdoor pool was so beautiful with the huge fountain in the middle. We will definitely be coming back to this Hotel.
September 18, 2012
Rated 5 out of 5 by Terry66 This hotel is OUTSTANDING!
Our entire stay at the Sheraton Virginia Beach was exceptional from start to finish. The customer service provided by everyone who works at the hotel is outstanding. The rooms are beautiful and clean. The beds and linens are excellent. The staff treat each person like they are the most important person in the hotel. Exceptional!
August 20, 2012
Rated 5 out of 5 by Joe28 This hotel has one drawback.
As far as we are concerned this hotel's bathroom are somewhat small compared to other Sheraton hotels. I noticed in this hotel that there are no towel racks installed in the bathroom, therefore precluding one from utilizing the towels more than once. This negates the efforts of the hotel to conserve energy and expense of reusing the towels more than once.'
One other concern we had was the laxity of staff in insuring that only the designated floor for dogs be used. I brought this to the attention of staff and they immediately addressed the issue.
Other than that we could not find fault with the hotel any in other area.
July 6, 2012
Rated 5 out of 5 by WJesse Top-notch Service & Comfort
The best combination of comfort, service and value among the upscale Virginia Beach hotels.
Service: Lives up to the Sheraton standard. Welcomed by the valet as we entered, quick and efficient check in, attentive restaurant staff, friendly & efficient housecleaning staff. Plenty of smiles and offers of assistance throughout our stay. Especially impressed by the staff's availability and helpfulness during the busy Labor Day weekend.
Room: We had a king oceanfront in the Cabana section, overlooking the pool and the ocean. Exceptionally clean, especially the bathroom where even the grout was immaculate. Bed was firm but comfortable, pillows large and fluffy, not stiff foam. Plenty of room, one armchair with Ottoman, spacious work desk. Somewhat small balcony, deep but not wide, two chairs, no chaise lounge or table. Tall refrigerator without an ice section, medium size microwave. IPod-compatible alarm/radio. Large flat-screen TV. Single-cup coffee maker. Laptop-size safe. Lots of electrical outlets, at each bedside table, at the desk and wall circuits. Temperature control was steady and air conditioner quiet. Single sink, good counter space with additional shelf below. Standard bath tub & shower, good water pressure, hot water was instantaneous. No noise from surrounding rooms.
Con: - Dim bathroom, no magnified mirror, hard to shave or apply make-up.
Aqua Vi Restaurant / bar. Great ocean view from the floor-to-ceiling windows. Full breakfast buffet (sans omelet or waffle station), open until 11:00 a.m. Food on the line is kept hot and fresh, plenty of fruit available, both whole and prepared in different cup combinations. Regular breakfast menu also available. Lunch choices very well done, an excellent Ahi tuna wrap and tender and flavorful seared scallops. Service was outstanding, attentive and available as well as friendly. Comfortable bar for evening cocktails, but closes too early for nightcaps after an evening out.
Pool / bar: Average sized outdoor pool, plenty of lounge chairs but few umbrellas. Center fountain dresses it up. Towels available, stock refreshed throughout the day. No lifeguard. Bar in pool area for drinks and lunch items. Orders taken at the bar, food delivered to your chair. Hotel prices, so no bargains, but very good sandwiches and salads. Indoor pool also available.
Parking. A small lot across the street, a shared overflow lot with limited space, both full by 9:00 p.m. Complimentary valet, so you can leave it with them and call ahead when you need your car. Slow at check-out time, as expected.
September 6, 2012
Rated 5 out of 5 by Beachbound Great Stay
Front desk staff, especially Olivia, were wonderful to work with (met all requests from early check in to high floor). We had six rooms that were on the beach. Though renovations were on-going we did not experience any noise or inconvenience. Housekeeping service was excellent. Location is fabulous at the quiet, less crowded section of the beach. Thank you!
May 30, 2012
Rated 5 out of 5 by Goalie59 Both the staff and hotel accommodations were excellent
We reserved 4 rooms for 13 people, all who were family members. My wife and I requested a suite so we could have a little more room to have everyone meet to converse and mingle. We were upgraded into the Presidential Suite much to our surprise with an oceanfront room. It by far exceeded anything we would have ever anticipated or expected. The staff were very polite and were able to meet or exceed any request we had. I would like to recognize two people in particular...Robert who helped immensely with loading and unloading our vehicles and finding us places to park. He also helped with suggestions of where to eat and what was going on in Virginia Beach in case we were interested in attending. The other was Tia at the front desk who resolved an issue with my vehicle in the parking lot. Both employees acted professionally yet treated us like they've known us for years. Both employees should be commended for their representation of Sheraton.
September 2, 2012
Rated 4 out of 5 by ajm33 wonderful view of the beach
hotel still under going renovations during my stay but i am impressed with what i have seen so far - room was light and airy - front desk pleasant and professional. location was on the quieter end of the boardwalk which is what i preferred but still within walking distance to all the major attractions. my one complaint was the dining situation - in both instances i was charged incorrectly (lunch and breakfast) but the problem was quickly corrected. don't know if this is a new summer staff and the kinks are still being worked out or a little more attention needs to be paid by the staff.
June 1, 2012
Rated 5 out of 5 by mcminx Excellent Beach Front Hotel
Easy beach access, convenient to restaurants, shopping, and entertainment. Rooms are spacious and updated with beautiful views of the ocean. The lobby is tranquil and always smells great! Didn't use the pool (prefer beach) but it's very nice with a new poolside bar. Elevators get a little crowded at peak check in/out times. Staff is great!
August 9, 2012
Rated 4 out of 5 by MrsFields Honeymoon
My husband and I were worried about staying here for our honeymoon because of the renovations but we had a great time. The construction was done during the day so it didnt interfere with us. Can't wait to return after the renovations are complete. The bathrooms are a little too cramped for our comfort and the railings on the balcony are a little flimsy. Hopefully they will fix that. Our room was spacious with a beautiful view of the ocean.
March 22, 2012
Rated 5 out of 5 by Sussie This hotel's view from the dining area is one of the best
Overall, it was a very pleasant and wonderful experience. The staff was very receptive to our needs, the hotel was very clean and most importantly, the view from the dining/bar area was out of this world! If there was one area that could improve - the yellow exterior.
September 16, 2012
Rated 2 out of 5 by Hsteph27 Bad service
The hotel overall was very clean and comfortable. However, the service in which i received was completely unacceptable. I was on the road for six hours and was expecting a room when I arrived. When I got to the hotel, I was told that my room was not ready and to leave a number so that I could be contacted upon availability. I waited around for hours and never got a call. After about three hours i went back to complain but my room was still not ready and they could not accommodate me at all. When another hour went by I returned to the hotel only to find out that my room was ready but i did not receive a call. They didnt even have the decency to call me! Just because of the service I received I would not recomend this hotel.
July 1, 2013
Rated 2 out of 5 by Teri77 Hotel Needs New Guest Focus
I am a 15 year veteran meeting planner and seasoned traveler. I am also platinum with Starwood. Upon my arrival, we were placed on the first floor (right by the pool). I requested higher floor and none were available. I cannot imagine when I made my reservation (3 months ago) that all upper floors were booked. I know how the booking and room assignments flow with reservations and was VERY disappointed that none were available. I asked for other options and the front desk associate said to me "we have none" She never gave me an alternative for the next day, offer to compensate us for the inconvenience or even try to soften the situation. I also think the hotel was not interested in accommodating the hotel guests. The staff seemed extremely stressed during a down pour of rain at 3pm on a Sat afternoon. There were 100's of people in line for the elevators that took FOREVER, and not one staff member attempted to suggest other elevators down the hall, or help with luggage, or even have small bottles of water or something to make the guests feel less frustrated. It was as if it was too much for them to handle. I was very disappointed with the service level of this hotel.
August 12, 2013
Rated 5 out of 5 by NavyMom Relaxation at the beach!
Great hotel on the beach, minutes from fun activities. Great staff!
August 17, 2012
Rated 5 out of 5 by Jennifer117 Updated hotel with a great location
Pools are beautiful and updated!
August 21, 2012
Rated 5 out of 5 by ScottF Great Hotel
My wife and I came out from Ohio for our anniversary and had a great time. The hotel was nice and the location was great. We were not sure what end of the resort area to be in and everyone had a different opinion. Being on the north end worked well for us. We were close enough to walk anywhere but could not hear the noise from the concerts on 31st street. The beach was less congested as well. The only negative I can mention was when we pulled in no one came to greet us at the curb. After driving 10 hours it is nice to have someone meet you and help you unload. The staff at Fusion were a little slow at times. The food was great and they were all nice just not a lot of speed in their step. Could be a beach town thing. That being said I highly recommend this hotel.
July 29, 2013
Rated 1 out of 5 by cloud Feel bad and wanna go home!!
I'm staying now.
I should not come this hotel! I picked this hotel because I'm a SPG gold member!
Useless SPG Gold membership, can't late check out, no upgrade or enhance room! In my room phone is not working, one of light gone, when I came to room smell wasn't good now I found out,, it came from carpet! I request slipper, I waited more then one hour no one came, I called hotel with my cell phone because in the room phone is not working, they said they don't have slipper and did not tell me! I waited more then an hour, what a fool!
This is my first day of my vacation and my one year anniversary! What a day!
I'll naver ever will not come back!!
August 31, 2013
Rated 5 out of 5 by beachlover06 Outstanding Vacation Experience
The Sheraton exceeded our expectations in all catergories. The suites are beautiful, spacious, and offer great views of the ocean. The front desk was very courteous and helpful during our stay. We received SPG recognition, and was very pleased how the front desk made sure our stay was extra special. We could walk to many shops and restaurants; the location is great. We have traveled up and down the East Coast, Florida as well as the Caribbean, and would definately stay at the Sheraton Virginia Beach again.
August 6, 2012
Rated 5 out of 5 by Tricia13 Awesome renovations!
We have been staying here for the past 10 years, and we just love all the new upgrades and renovations! The outside bar and restaurant are perfect, but we also loved the new bar and restaurant inside. The staff was beyond courteous, especially the bartenders and restaurant manager,going above and beyond to make us feel special, and the menu is a great improvement! We stayed (were upgraded) to one of the new "Cabana" suites and were thrilled with such a beautiful space. We can't wait to get back there!
July 19, 2013
Rated 4 out of 5 by GoHokies Nicely renovated
I have stayed at this hotel before renovation and it really needed some work.
And now I stayed after the renovation and they did a great job. The rooms are totally redone and look like a new building from inside the room. I heard they also renovated the lobby but I didn't see anything different.
They claimed the rooms were over 500 sq.ft. but I didn't think so. And the shower had a low water pressure. Also the breakfast buffet in the restaurant was downgraded. No fresh fruits and less variety.
May 31, 2012
Rated 2 out of 5 by honeybunny1968 Great hotel if not for the construction
This hotel was under renovations when I stayed for a conference. The parking was a nightmare, the electricity went off every morning while my husband was on a cpap machine (let's suffocate him). The note on the bottled water states complimentary but when you ask for some the next day, it's two dollars a bottle. The internet went down one evening and didn't come up until after we went to bed. There were some positive things, though. With everything that went on, the staff continued to have a smile on their faces and the view from the room was awesome. Supposedly, I will get extra points on my SPG account for my inconvenience, that remains to be seen.
May 26, 2012
Rated 4 out of 5 by Momof3girls Memorial Weekend 2012
When we arrived on Friday, they were still working on getting the pool open. Pool did open in the afternoon, wish they had cleaned the pool deck, it was full of sand and dirt the whole weekend. Also, the foot wash station was not working so everyone who came from the beach got sand all in the pool. Yuck! Also, not being able to bring outside food and drinks to the pool area is ridiculous. Trying to keep my kids hydrated at the pool is hard enough without having to pay crazy amounts to get a water!
On a good note, the staff was EXTREMELY friendly, cheerful and helpful. The room was very clean and comfortable and I was pleasantly surprised that our ocean view room actually had a very nice ocean view! I will go again because I assume the pool issues will be resolved as Sheraton is still finishing up renovations.
May 31, 2012
Rated 1 out of 5 by Yankee241015 Extremely DIsappointed
I have stayed at a Sheraton Hotel before, but unfortunately this one was a terrible experience. We did not get a suite like we booked and all Tia the manager would say to me was you got the room you booked. Obviously I didn't, otherwise I wouldn't be arguing with you. Housekeeping never arrived to bring fresh towels until well after 4:00 pm in the afternoon and when I called to have towels brought to my room no one ever showed up after 2 hours. The indoor pool area was extremely messy with wet towels on all the chairs, food spilled on the floor and drinks sitting all around that you had to walk over. It was a first time to VA Beach and probably my last!
August 17, 2013
Rated 4 out of 5 by triciamh47 love the space and decor
Overall extremely pleased. We were there on a busy event weekend (sand soccer) and could tell the staff were moving well to keep up. Our housekeeping was thorough and the public area kept amazingly well with plenty of towels at the pools and hallways cleared. We obviously had one of the recently completed rooms as it had no shower curtain and it took a bit too long to get someone up there (10 pm) but she was so kind and friendly and conscientious it worked out okay.
June 13, 2012
Rated 5 out of 5 by Pinkrose Luxury Hotel
Finally, a hotel that provides luxurious bedding and towels and enough of both. I did not have to ask for anytime extra, it was already provided. The room was spacious and the bed linen was so nice, I was so warm and toasty in the bed. The towels and toiletries were wonderful. The starbucks coffee was awesome. My room was partial oceanview but I saw so much more of the ocean which was wonderful. Enjoyed my stay!!!
August 30, 2012
Rated 4 out of 5 by Coop4112 Great location and super friendly staff
Every member of the staff that I spoke with was very helpful and friendly. The hotel was great for a family stay. I did request a crib for our room prior to arriving and did not get it, we also got stuck by the stair door and was told they would not beable to switch to another room. Neither issue impacted us too much.
Overall it was it was a great stay and I would recommend it to anyone.
May 31, 2012