Rated 3 out of 5 POOR SERVICE
Maid did not clean my room and requested for towels after never arrived. Did not even care about being a GOLD member. The front desk staffs are not friendly.When I check-out the only thing she said was "your balance is zero".
September 2, 2012
Rated 5 out of 5 by Stephanie39 Love the fact that its pet friendly
Our stay was fantastic! I never seen so many pets in a hotel. The hotel was very clean, and upscale. The customer service was outstanding. Plus they didn't charge an extra fee for your family (pet). I can't wait to go back.
October 17, 2012
Rated 5 out of 5 by Jeffjanine Awesome Stay
I had an AWESOME stay at the Sheraton,it was my 3rd time staying here! Jeremy is great with any help you need.Joann and Steve make the best drinks at the inside bar
also Jeremy and Samantha make great ones at the pool bar.
July 30, 2013
Rated 5 out of 5 by GreenJean VA getaway
We had a great time. Staff at the poolside bar was amazing.
May 6, 2014
Rated 5 out of 5 by Sarjoemom Great everything
Our stay at this hotel was very enjoyable. The staff was great. Britney in the Kids Zone was super nice. The cleaning staff was very helpful too. Very family/kid friendly, great location and pet friendly too!!!
July 4, 2013
Rated 4 out of 5 by JohnVLe Great staff
Very surprised. Staff was the best part- Olivia went out of her way to find a place for me to kayak, the time it was open and the price. She did the same for the aquarium and it was the best part of our trip.
October 30, 2012
Rated 5 out of 5 by braves This hotel has great features
The staff at the Sheraton were great and the food was excellent. We would highly recommend this hotel.
April 21, 2014
Rated 5 out of 5 by dpjr71 This hotel has an AMAZING STAFF!
I absolutely LOVE this hotel. The staff is amazing, the food & dietary staff are amazing. Very clean & comfortable. Beautiful!! I WILL BE STAYING AGAIN!
March 26, 2014
Rated 5 out of 5 by Li12 Friendly staff
The staff at the hotel were very friendly and kind. Everything was clean which is important to me. It would have been nice to have a club room for spg members, but other than that it was a very nice stay.
October 11, 2012
Rated 5 out of 5 by Robin1013 Great place
I thoroughly enjoyed my stay. I loved the room/suite I was given. I plan to go back for fun and relaxation at some point. I was there on business this past trip. The beach is beautiful at this Sheraton.
October 31, 2013
Rated 3 out of 5 by henrietta45 Car key left in room
I know that I left a cap (hat) and a car key (a SAAB key) in the room, but your housekeeping have not recovered it.
I am disappointed.
April 3, 2014
Rated 2 out of 5 Hotel is old and not up to Sheraton quality
Old hotel, air conditioning did not work well, no movie chanel avilable on TV, room smelled musty. Would not upgrade our room for three evening stay even though a Platinum level with upgrade vouchers.
October 11, 2012
Rated 5 out of 5 by Bramsit Very nice environment
I came to this hotel, which is pet friendly after picking up my new puppy in Richmond. This gave me alone time with the puppy to bond prior to my travel back to Raleigh.
March 1, 2014
Rated 4 out of 5 by Bling89 Been Awhile
Usually stay anywhere that's available. This Sheraton was clean, friendly and quiet. 5 star hotel.
April 19, 2014
Rated 2 out of 5 by SMA007 Virginia Beach Family getaway
Room was fine, only two elevators made for slow trips back to the room. Dinner was very poor, substandard food and service. 4 of us--took 20 mins to get 3 rolls! Lunch on the beach was very nice.
August 14, 2013
Rated 5 out of 5 by Sista6 Good getaway weekend for some "us" time!
Although I was overall pleased w/the hotel, I overlooked the fact that it was pet friendly when I made the reservations. Too many dogs for my comfort. My room was wonderful, slept like a baby!
October 7, 2013
Rated 3 out of 5 by Lee1120 Need to attentions...
My family live about two hours away from the beach. I just want to take little quick get away time. Well...I choose this hotel for many options.
But it was really disappointed. I have seven months baby with us. The duvet was pretty nasty. It has brown make-up color and dark grey for long time did not wash it.
I could not believe it. I took pitcures of them because my baby was laid down this comforter. I wanted to sue your hotel if he gets nasty infections from it.
Also the coffee...It really tells me your staffs did not care for details...There were two coffees (little packets). One was October 05 2013 and the other one was Feb. 22 2014. Well I got there on 22nd....I also did take pictures of them. No make sense...My room was #1002. You really need to check all rooms for it.
One more thing....The buffet was really great but the there are some chips and left over dirty waste some plates and coffee soucers.
Your property is Sheraton. People do come because of your name. But it was really nasty and careless for details...
If you want to see what I took some pictures for your room. Let me know I will email you guys.
February 25, 2014
Rated 4 out of 5 by Glowie Mrs.
Really liked the renovations and the beds were very comfy. Temperature control within the room was difficult to maintain. Grounds were nice but the outdoor cabana was only open on the weekend.
September 26, 2012
Rated 4 out of 5 by SwtGiGi Nice but...
The hotel stay was very nice. Had an ocean front room in the off season and it was nice and relaxing to listen to the ocean while falling asleep and waking up. The room was not dirty or gross, but it also wasn't super sparkly either. Though for having just went through a multi million dollar renovation, it appears they may have skimped on the fixtures and such in the room. There isn't a towel rack in the bathroom, just a small flimsy hook that fell off as soon as I tried to take the towel off, the carpet didn't look like it have been replaced, and if it had they did a poor job installing it. Something left black grease streaks on the dust covers of the beds (looked like wheels had run it over) and we saw those same black marks on dust covers and even a duvee in the two other rooms our party was staying.
However the banquet facilities were wonderful, the food was wonderful. We were staying for my company holiday party and had a great time. I just wonder if they really did put several million dollars of renovations in recently... it doesn't seem like much of that money went to the room fixtures.
December 12, 2012
Rated 5 out of 5 by BoykinMom Best place in VA Beach for travel with dogs
Had a wonderful 2-day stay just after labor day. Room was clean, staff were friendly and overall efficient. Appeared to be recently remodeled. We always travel with 2 dogs and this is probably the best overall we've been to for pet-friendly location and hotel experience. The 3rd floor (only floor where dogs are allowed) was full of pups during our stay and it seems like the rooms are sound-insulated, as we heard no other people noises and only a few quiet barks from other guests' pooches - and those through the door, not walls. Had a great dinner at the ocean front outdoor cafe, and although we didn't try it, did notice that the restaurant has a beautiful view. Walking distance to plenty of other restaurants, too. North side is also an easy drive to First Landing State Park, which has calmer water than the Atlantic and was great for swimming and walking the dogs. Bathroom is smaller than new hotels but finishes and cleanliness were great. Only downside was housekeeping just rotated the bed linens instead of changing them when we put the "please change" card on the bed. Everything else was excellent!
September 8, 2013
Rated 4 out of 5 by vbaug13 Great Virginia Beach Getaway
Great hotel with convenient access to parking directly across the street. Friendly staff, good restaurants on-site. Patrick at the front desk was terrific- very helpful and friendly!
September 17, 2013
Rated 4 out of 5 by Showme Great location
Comfortable, well-kept room. Staff was most helpful and cooperative.
Bathroom lacked ventilating fan and hand holds in tub, which had slick-surfaced walls.
Food was well-prepared.
September 24, 2013
Rated 5 out of 5 by joshuadh Fantastic Hotel!
From the friendly bell and front desk staff to the attentive housekeepers and restaurant staff, this hotel on the oceanfront offers it all. Thank you for an excellent stay!
November 11, 2012
Rated 5 out of 5 by NILAS Perfect!
Not only was the hotel beautiful and clean, but the staff was tremendous. Excellent customer service. Will DEFINITELY be back to this property. Great location too!
August 26, 2013
Rated 4 out of 5 by Catgirl Very good hotel
I like it very much. Very good service, people, features and for me the best is because is a pet friendly hotel. They were awesome with my Chihuhua and with us.
September 12, 2013
Rated 4 out of 5 by Neat My Kudos and Issues
OVERALL, I'd like to thank Patrick and Bekah (front desk) and Marcus (valet) for the WONDERFUL service they provided during my stay!! They're attention to our needs and remarkable attitude made our stay pleasant, I would come back because of them. They were GREAT!!!!
I had 2 issues with my stay this weekend.
First, Valet closing at 11p, this is not posted in your handbook and I was taken aback when I was rudely informed by the night front desk clerk. Instead of him stating that valet is closed AND what the process would be to get my car, his approach was Valet is closed, period. After questioning him for several minutes, he finally stated that he could get my key and location of my car.
Second, not sliding my closeout receipt under the door. I found it on the floor, called to front desk and was told due to renovation they stick the receipt in the crack of the door, because it will not slide under the door. WRONG!! I was able to slide the receipt under the door. There is pertinent information on our receipts, for security reasons, please allow a better way for customer to receive such a vital document, during this renovation.
August 26, 2013
Rated 5 out of 5 by Toosie1996 This hotel is relaxing and pleasant
The staff was exceptionally pleasant and caring. Look forward to visiting annually.
March 31, 2014
Rated 4 out of 5 by Jackie129 Pool Problems
There were very few lounge chairs at the outdoor pool and towels had to be obtained at the indoor pool.
Noise was excessive on balcony overlook from AC
October 7, 2013
Rated 5 out of 5 by Donavan8 Great stay
We had a great stay over a weekend Birthday surprise for my wife. The staff were very helpful and went the extra mile to ensure a memorable occasion.
June 25, 2013
Rated 5 out of 5 by slaman hotel has great location
location and renovation excellent, however no outdoor hot tub only indoor. would have liked to be in hot tub looking at ocean after day at the beach
August 24, 2012