Rated 5 out of 5 by TC1973 One Night Getaway
This was a wonderful one night trip for my spouse and I. It was great that we could bring our two pugs and enjoy the trip with them as well. The hotel was very clean and I was very impressed with how courteous all of the staff were. Lee at the front desk took extra good care of my requests and was happy to assist me. The location was a very nice area on the beach which you can just walk on over to. We will definitely be back to this Sheraton on our next visit to Virginia Beach!
July 4, 2014
Rated 4 out of 5 by Kavjlv Good hotel on the beach
Good Hotel on the beach. The restaurant didn't seem to have a great selection. We did have appetizers one afternoon at the outside restaurant which were quite good. Went to try one of the advertised specialty drinks and they didn't have the ingredients! But, overall friendly staff, nice hotel.
August 18, 2014
Rated 4 out of 5 by Stillsplashing Great time but.....
Loved the locality of this hotel, the staff is very accomendating however they do not have enough elevators in use to maintain an even flow of traffic they have. You sometimes have to wait 15 mins to get where you need to go.
Our room was great ,clean ,very nice oceanfront balcony and when we went into the bathroon the sink was cracked in a million pieces. It did not leak but was very disappointed that it was left like that. Also the mirror needed to be changed out as it was not up to standards with the finish coming off.
August 11, 2013
Rated 4 out of 5 by AmyJack17 Great time at Va Beach Sheraton
We love staying in Va Beach and have a few hotel requirements - staying on the north end, outdoor pool facing the ocean, bar with food options at the outdoor pool, ocean front rooms and suites. The Sheraton has all those things and is really nice. We had a great stay there. As to be expected with an ocean front hotel, the food and drink are very expensive. However, for convenience, it is nice to not have to get in your car to drive anywhere for just about anything.
July 4, 2014
Rated 3 out of 5 by Elizabeth77 Not impressed with service or room
CONS: When I checked in I asked for foam pillows (I am allergic to feather) that were never delivered. I had to request again the second night and finally received them.
The elevator is is extremely loud and sounds as if it is about to break. Keeps us all up all hours of the night. The bathroom is one of the smallest that I have ever seen in any hotel and it is almost impossible to turn the water on/off due to a screw that has worked itself loose.
Very large indoor pool. Nice size fridge in room. Great view.
April 8, 2013
Rated 4 out of 5 by ctar Hotel Convenient and Nice but Cust Service Needs improvement
We enjoyed our 2nd year here using Starwood points. Love the convenient location and pool. Only issue was with service. We were supposed to get 20% off food at the hotel restaurant when using our starwood amex, but the discount was never given. I tried to get it fixed during checkout, but they couldn't do anything about it and said we should have told the waitress when the bill came. I think the wait staff should be better trained to look for the starwood amex and the front desk should have done something to reimburse us. Even a couple free drink tickets would have done the trick. Front desk needs to focus on better customer satisfaction. Also, the coffee pot in the room was terrible (we even asked for another to see if it would be better). Both leaked during brewing and burned my hand a couple times as I tried to clean up the mess!
July 6, 2014
Rated 4 out of 5 by TomH922 Great beach location
Located directly on the beach. Has its own pool as well, and balconies that look out onto the beach. Great mattress on bed and big fluffy pillows. Excellent customer service. The food in the hotel restaurant (Fusion) is excellent. Convenient, free parking.
Drawback: located on flight path to Oceana Naval Air Station, so a lot of jet noise on weekdays. Rooms are well insulated from outside noise, but noise from adjacent room passes freely through door to adjoining room even when door is closed.
May 13, 2014
Rated 4 out of 5 by Stillsplashing Ocean Front Vacation
We had an awesome time on our vacation. First night at this facility was a bit of a surprise,we went to go to sleep and the sheets were dirty. The night time manager after much a due did right the wrong and she made sure we got points back for the problems we had. After that one bump we had a really nice stay. All the staff was courteous and helpful. The Hotel is on the boardwalk and you can walk pretty much any where you may need to go. Waking up to the ocean and seeing the sun rise every day was wonderful.
August 26, 2012
Rated 4 out of 5 by KathyM58 Good Hotel
Enjoyed the hotel and its facilities. The restaurant could be more family friendly, not much of a food choice, short staffed. waited long for waitress to first come over and greet us. Outdoor pool small.
August 19, 2014
Rated 5 out of 5 by MiatoGrands This Hotel always meets my expectations!
It is always a pleasure staying at this hotel. Front desk clerk Patrick went above and beyond my expectations to ensure my stay was great. I was traveling on Interstate 81 to I 64 for over 8 hours to get to Virginia Beach. I was stalled in traffic for over 3 hours due to a huge car crash and knew I could not get to the hotel in time for my reservation. Patrick made sure that my reservation was changed without penalty and my stay was perfect because of that!!! Because I have been coming to the VA Beach Ocean Front Sheraton for many, many years for business - always in June, I will always choose to stay there whenever I am in VA Beach. I will retire in December, so I will be absent when my group meets next June, but I will always have fond memories of all my stays at this site!!! Thanks guys.
June 24, 2013
Rated 5 out of 5 by TomS2012 Great location
VA Beach is one of the best places to visit on the east coast. the view is outstanding.
December 31, 2012
Rated 5 out of 5 by VeryPleased Wonderful choice!
For 74 years our conference was held at the Cavalier. Nostalgia notwithstanding, this was a vast improvement. Clean rooms. Not a hint of mold in the corners. No stained carpets or ceilings. Everything you would expect from a Sheraton. I will return whenever I need to be in Virginia Beach.
August 7, 2014
Rated 4 out of 5 by joe69 great front desk people
was there with family members great check-in,good food,beautiful oceanview room
January 22, 2012
Rated 4 out of 5 by Everuby Beach Vacation
Wonderful location for beach activities. Lobby was clean and staff were incredibly helpful and accommodating. Disappointed in room itself, toilet was not centered in bathroom floor, very odd. Lighting in bathroom was very dim, almost dusk-like. Coffee maker was not cleaned out, had previous guests old grounds. We had 2 queens and the mattresses might need replacing.
July 25, 2014
Rated 5 out of 5 by CecilleMGS Great Service and Hotel! Highly recommended
This hotel has done a great renovation and improvement. I was pleased with my stay years ago and now was really really great! The staff were wonderful. From the front desk, I wish I could remember her name, the lady who checked us in... she even helped us set up the roll away bed. The female servers for 2 consecutive mornings when we had breakfast were amazing and top notch service. Overall, great stay and would highly recommend.
Congratulations to all staff.
June 9, 2014
Rated 1 out of 5 by jackfrost1302001 Completely unacceptable
This may be the last time I book a SPG hotel unless absolutely necessary.
March 12, 2012
Rated 5 out of 5 by BostonStrong Home away from home
My wife and I stayed at the VB Sheraton the first week in June 2013. The rates were unbelievably low for the area and for what they offer. From the second we walked in we found the resort to be just what we were looking for. The staff member at check in was named Brandon and he was very courteous and had a smile on his face the entire time. He made us feel very welcomed. We cant say enough about the offerings of the hotel. The pool, fitness center, and restaurant made it very easy to enjoy ourselves and relax on vacation. The Fusion restaurant served up some great wings that were only outdone by the top notch service of Rashad the bartender. He took the time to have good conversation and went above and beyond to show us unmatched hospitality. We highly recommend this hotel to anyone going to VB.
June 9, 2013
Rated 1 out of 5 by Kenneth1948 Hotel was well below expectations
Was not given the room that was booked in advance until numerous trips to the front desk. Toilet did not work properly. Requested towels that never came. Elevators were down frequently.
August 12, 2014
Rated 5 out of 5 by fresh81 This hotel has awesome features
This hotel was awesome during our stay. Our family members enjoyed everything during our stay for our daughter wedding. The one thing our family members liked was you all parking garage right across from the sheraton. They didn't have to walk far to get there. Other hotels you have to walk a distance to get to the hotels.
July 27, 2014
Rated 4 out of 5 by NormSenior Great, as always.
My Family and I have been coming here for 4 straight years now and are always Happy we do. Great rooms, great staff. Thanks Sheraton V.B.
August 13, 2014
Rated 5 out of 5 by teach89 Amazing!
This hotel is probably one of the best in Virginia Beach. Everyone is incredibly helpful and genuinely care about guest happiness.
August 12, 2014
Rated 5 out of 5 by Backagain21 "Everytime I walk through the door, something Wonderful happens!"
My 7yr old said this coming in the door the second day! Our kids beds were made with their favorite stuffed animals and their blankets tucked in! Our room was just perfect, quite, clean and plenty of space. I planned our family vaca here because of how close it is to the beach, great food/service, and basically feeling like we were at an all inclusive resort! Can't wait to get back...Job well done Sheraton!
June 25, 2014
Rated 5 out of 5 by Femiswife This will be our hotel for all future visits to Va Beach
The beds are the most comfortable beds we have ever slept in regarding hotel stays. The staff were ALWAYS friendly and ready to help whenever needed. The food at Aqua V was wonderful, although a bit pricey for us. They have an abundance of cable channels and the air conditioner/heater worked fabulously. I wish the water pressure for the shower would have been stronger, but everything was super clean. We will be staying there whenerver we visit Virginia Beach.
November 1, 2012
Rated 3 out of 5 by Jdhutch1 Needs Work
Was not happy with first room, it was on ground level and at the pool, asked for another room and did receive one but only two floors up, needs room of that type on higher floors, also the second room when we went o bed that night had sand on the sheets, and did not seem to be well cleaned, the restaurants attached to hotel are extremely expensive, this is really not what I was expecting, I was disappointed since this was my gift to my wife on her birthday
July 25, 2013
Rated 3 out of 5 by Beachcomber Poor service
I stay at this hotel a couple of times each year because it is the only SPG choice at this location. Usually at SPG hotels I receive outstanding service, upgrades and more. Not the case at this hotel. They have an SPG desk but we wait in line with everyone else. Bell hops will literally just stand there while you struggle with your luggage. We called for bell service upon checking out. We were told that someone would come to our room with a dolly within 10 minutes. 20 minutes later I went to the lobby to discover 2 bellhops with dollies just standing around. They still didn't offer to help and I just took the dolly as they ignored me. Check in service isn't much better and the wi-fi service is awful. At least housekeeping did their job this time but during previous stays had difficulty getting someone to make up the room. There is no pay per view movie service available in the rooms. Wouldn't the hotel make money from this? All of the services offered by this hotel are unsatisfactory! Wish I had another choice for SPG at the beach!
July 28, 2014
Rated 5 out of 5 by Chuckatuckcreek5 Great stay
Staff wonderful, rooms recently updated, clean and beautiful. On the 2nd floor overlooking ocean and pool, still quiet at night even though sand soccer games kids were running around loudly early on. The only complaint we have is the sheets, while soft and beautiful, make a lot of noise when you move. Really, they crinkle and make a sound when you move. Bad. But we had a great night, would highly recommend.
June 9, 2014
Rated 5 out of 5 by JoeJr One night stay for business
Arrived very late and the staff was able to still provide a late supper at the restaurant that was very good. Comfortable beds were in the room for us. The staff was very friendly. Parking was just across the street and included. Excellent view of the ocean and beach. Hotel is right on the beach and right on Atlantic Ave.
July 14, 2014
Rated 2 out of 5 by Tina77 Nope!
Came her for a conference and it started off on a bad foot. This was a large conference of over 200 people and the check in girl was NEW. Nothing like trial by fire I suppose.
The poor girl accidentally charged the card on file instead of the card that was handed to her. The bar was understaffed. My sink had a leak. I had no hot water for 2 nights and all I got was popcorn and a bottle of lukewarm water. The warmest water I had all through my stay.
The beach view and food were however very good. The staff was OK. And the facilities were OK. The bathroom was a bit awkward and small. If I were a bigger person I think I'd need to learn do some yoga to get into the tub.
All the negatitity aside... this a hotel I would use SOLELY as a place to stay for the night and no longer the pool was more of fountain. The gym was nice for what it was however.
March 25, 2014
Rated 5 out of 5 by wally2014 Right on the Beach - Clean & Comfy
Initially given the wrong room type, but that mistake was corrected. Hotel was clean and comfy - right on the beach. Staff was friendly and attentive. Did not eat at the Hotel, but there are restaurants within a short walk/drive.
July 27, 2014
Rated 5 out of 5 by Pookie1221 Family Beach Vacation
We absolutely love this hotel, already planning next year's vacation. The only negative is the size of the bathroom, it is way too small.
August 3, 2014