Rated 3 out of 5 by Lee1120 Need to attentions...
My family live about two hours away from the beach. I just want to take little quick get away time. Well...I choose this hotel for many options.
But it was really disappointed. I have seven months baby with us. The duvet was pretty nasty. It has brown make-up color and dark grey for long time did not wash it.
I could not believe it. I took pitcures of them because my baby was laid down this comforter. I wanted to sue your hotel if he gets nasty infections from it.
Also the coffee...It really tells me your staffs did not care for details...There were two coffees (little packets). One was October 05 2013 and the other one was Feb. 22 2014. Well I got there on 22nd....I also did take pictures of them. No make sense...My room was #1002. You really need to check all rooms for it.
One more thing....The buffet was really great but the there are some chips and left over dirty waste some plates and coffee soucers.
Your property is Sheraton. People do come because of your name. But it was really nasty and careless for details...
If you want to see what I took some pictures for your room. Let me know I will email you guys.
February 25, 2014
Rated 4 out of 5 by Sue203 Make Alternative Breakfast Arrangements
Very good on all counts except room service.
Everything was good except room service which was terrible. Day one, breakfast arrived 90 minutes late and without silverware. Day two, it came on time, but they brought double what I ordered and forgot the orange juice. I had to ask at checkout to get any discount for the trouble, in spite of having talked with the restaurant/room service people several times both mornings to try to solve the problems (neither was ever completely solved.) The food at the restaurant is very good but the service and attention to detail needs to be improved.
February 17, 2014
Rated 5 out of 5 by ALMA2014 short but sweet!
I just stopped in for a short visit. The staff went above and beyond to make sure I enjoyed my stay. It was a excellent time, great food and great service! Thank you all for your hospitality!
February 6, 2014
Rated 5 out of 5 by Valentine Renovation is causing some problems
We are sympathetic to the disruption caused by the major renovation going on. This is a lovely hotel with an incredibly good front desk. The jackhammer noise was unpleasant but understandable and we tolerated it with a smile. Our light dinner at the bar was quite good. What was most surprising to us was the very, very poor breakfast we were served at a premier property like the Sheraton Oceanfront. Pancakes dry and edges curled up. Otmeal dry and crusted on top. Smoothie done with little fruit and crushed ice. Croissant made from bread dough--nothing delicate about it. Generally AWFUL! And a staff that cared only minimally. Just not even close to Sheraton standards.
February 13, 2012
Rated 5 out of 5 by jennd Excellent location, Dog and Family Friendly
We have stayed here twice before and are planning a return vacation for June. We are thrilled that this is such a pet and child friendly hotel with an unbeatable location. They try to keep the dogs contained to a couple floors, as to not disturb other guests but still make us all feel welcome. And, while we are usually forced to sacrifice something to bring the dog, this place is clean, well-maintained and offers everything we could want for a family vacation. I'm looking forward to seeing what the renovations bring - the kids loved the old zero-entry outdoor pool and the indoor pool was great for cool or rainy days. The staff is usually responsive but not necessarily proactive (they are skimpy with room towels but will bring more if you ask and don't offer spg extras/upgrades, etc.). If you have a dog, it can be challenging to arrange for maid service - it would be great if they offered to set an appointment time for cleaning pet rooms. And, it would be nice if they honored some of the other starwood rate specials, especially for extended stays. Everything considered, for the price, location and amenities, we haven't found a better hotel in Virginia, Maryland or Delaware that better meets our family's needs for a great beach vacation. We are looking forward to our next visit.
April 18, 2012
Rated 3 out of 5 by Beachcomber Service not up to par for a SPG hotel
We have stayed in this hotel multiple times over the past few years because it is the only SPG hotel in this location (Ocean front). Every stay has resulted in anything from minor disappointment to major inconvenience or frustration. Problems include: lessor room than promised. Never a free upgrade (we are gold members). Lack of maid service on multiple days. No solution for barking dogs left in rooms for hours on end. Apathetic and artificially cheerful staff that do not solve problems or compensate for them. We should not have to go on vacation to make our own beds, beg for dry towels or put up with barking dogs and other noisy disruptions!
February 16, 2012
Rated 5 out of 5 by Nightrunner007 Just like home
Each time I stay at the Sheraton Oceanfront, I'm greeted with best of smiles and attention to detail. The food is always on time and excellent. Only thing I can compare my nights here would be to say I at HOME. Thank you for your hospitality and great service.
January 21, 2014
Rated 5 out of 5 by Maybelle Newly renovated room with view of beach.
This specialty room had two queen beds and the decor was so restful that my guests and I wished we could stay longer. Since it's right on the beach, it's a perfect location for biking, rollerblading, etc. Although construction continued, it did not interfere with our enjoyment. We did not eat at the main dining room so cannot comment on the food. The fitness center was still under construction.
April 18, 2012