Sheraton Virginia Beach Oceanfront Hotel

  • 3501 Atlantic Avenue
  • Virginia Beach,
  • Virginia
  • 23451
  • Estados Unidos
  • Mapa

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Rated 4 out of 5 by 394 reviewers.
Rated 4 out of 5 by Great service, Nice people, Comfortable beds The front desk staff at this hotel go over and above for any request for the most part. The beds are super comfortable and the updates since a previous stay were great. The bathrooms are very small and the bathtub was not cleaned very well. When I turned on the water to take a bath, a big clump of hair from a previous guest came up from the drain trap. That killed the mood for a bath and made me question the cleaniliness of the hotel. The room did not have a desk lamp or reading lamp by the chair. When I asked the front desk staff about it, since I needed the lighting to do some work, the front desk person at the time didn't really seem interested in checking into whether this was normal or if the lamps were missing. I came down to the beach a day early ahead of my group and changed to a different pre-arranged room the next day to find appropriate lighting in the next room -- same room type in the same location, but different floor. Otherwise the staff was very attentive and went over and above. November 6, 2012
Rated 5 out of 5 by Wonderful Stay This was my very first time staying at a Sheraton Hotel. The staff was very friendly and professional. I really enjoyed the restaurants at the hotel. I loved my oceanfront room. It was an excellent view of the beach. I am looking forward to staying at the Sheraton again very soon. August 31, 2013
Rated 5 out of 5 by We're here again !!!!!!! Wonderful job with the renovations!! As always, courteous, friendly and helpful staff. Nice to see familiar smiling faces. Great food in Aqua-Vi. Most comfortable beds. Had a great time. Will be back again. Thank you for the upgrade. Only complaint, indoor Pool water was too cold. November 26, 2012
Rated 4 out of 5 by this hotel is convenient Hotel will be recommended but flooding in staircase. staff took care of it when reported. Alarms at 4:00am to evacuate for flooding in kitchen. no hot breakfast because of flooding and refunded us difference for breakfast from our package. April 29, 2014
Rated 4 out of 5 by room When we checked into the hotel after 9 hours on the road :( we were tired and exhausted. Marcus at the front desk asked us our name he was very friendly. I asked if our room could be changed to an Oceanfront. He said we already upgraded you. Which was nice and because of the time of year it was pretty easy. When we got into the room I realized that this room had no grab bars in the tub. I recently had total Knee replacement and need the little help getting in and out of the tub. now mind you we already have all our luggage in the room. We went downstairs to explain the situation, not only was Marcus attentive he gave us another room that was completely handicapped accessible but still facing the ocean. The bellman took out all our luggage to the new room. SWEET. It is just these little things that make an impression. Samantha at the bar was also very nice and friendly all the staff was curtieous always asked how everything was. we like coming in the fall much quiter. You run a very nice hotel. WE will be back December 15, 2013
Rated 1 out of 5 by A Most Excellent Hotel I had an oceanfront room and loved it! The staff was friendly and helpful. My friends and I ate in the restaurant, hung out by the pool, and attended training sessions in the conference area every day. I'd stay here again. May 10, 2014
Rated 5 out of 5 by This hotel has great features This hotel has great features and wonderful location: warm water indoor pool which was kid and adult friendly with spa and plenty of towels, outdoor pool, right on the boardwalk and beach, near the entertainment stages which included the VA Symphony one night and fireworks another night, shopping, great restaurants, terrific outdoor cafe and bar with great food and drinks, Kids Club, right on a very clean and well guarded beach, nice sized refrigerator in the room and microwave. We really couldn't have asked for more and this hotel was a good value. We truly enjoyed our four day stay. We needed connecting rooms so all we could be assigned was a "partial ocean view" (only kind they had which could be adjoining). We saw the "full ocean view" rooms and they we wonderful, especially the balcony. Unfortunately, we could see the ocean from ours and also much of the roof with all the HVAC system that ran day and night and made noise enough to hear when the balcony door was closed. This was distracting and unpleasant. August 26, 2013
Rated 5 out of 5 by Get Hotel to Bring Pets We had a great weekend at this hotel during our stay at VA Beach! The hotel worked out great for our dog. She had a great time. The staff was very friendly and accommodating. We had a great room and great view. We had no problems, except we wish we could have stayed longer! October 7, 2013
Rated 4 out of 5 by A favorite location at VA Beach New management in the summer of 2012 put together a GREAT Happy HOUR with oyster shooters by the pool, wings all at $.50 and killer fish tacos in the lobby bar for $2.00 with unbelieveable flights of wine.. The Best HH in VA beach and a pleasant suprise for a hotel lounge. April 18, 2013
Rated 3 out of 5 by rug cleaning Why would you clean the rugs at 3:30 am on a dog floor ? It had all the dogs barking and howling. The notice was not given till after midnight cause we woke up to our dog going crazy from the noise. Why not do it later in the season when not as many people are visiting? September 13, 2013
Rated 5 out of 5 by Nice Relaxing Stay I visited for 5 days in Oct 2013 and was very happy with my stay the staff was very professional and the room was really nice. When i arrived the front desk associate upgraded me to an oceanview room and that was very nice and added to my Sheraton experience...thanks ! October 12, 2013
Rated 5 out of 5 by Very Pleasant Stay We enjoyed our stay at the pet friendly Sheraton Oceanfront very much. All of the staff were very pleasant and never failed to be courteous. Our room more than met our expectations. We have stayed here in the past, but were even more pleased with the renovated hotel. July 16, 2013
Rated 5 out of 5 by This hotel has great staff and features The newly renovated hotel is really attractive as well as comfortable. The meeting spaces were nice. The staff was very friendly and helpful -- from the registration to bellmrn to banquet staff to housekeeping. I really enjoyed my stay and look forward to returning. June 22, 2013
Rated 5 out of 5 by Oceanfront experience at its best Hotel provides great service; food was excellent; decorum was very inviting. The section of the beach is very scenic from the patio...an experience to be sought by guests. May 27, 2014
Rated 4 out of 5 by Overall a GREAT stay! My family and I stayed here for a night while visiting Virginia Beach, VA. The girl that checked us in was VERY polite, and helpful. We ended up upgrading our room, because the traditional room was just too small for our family (we have a baby in a pack n play), so we ended up upgrading to a suite, the suite was SO nice, it was very spacious and we LOVED the room. It over looked the pool and the ocean, and was right across the hall from the indoor pool entrance. The hotel was quiet, and everyone was friendly. The lady that checked us in (forgot her name, sorry), was very helpful and answered any questions we had. The guy that checked us out, didn't seem to want to be working, or want anything to do with anyone, so I was NOT pleased with him, but overall we had a great stay!!!! There was construction going on out front while we were there but it didn't really make a lot of noise, or bother us, and was easy to get in and out of the hotel. I would recommend this hotel to anyone who is looking to stay in the Virginia Beach, area! <3 April 6, 2013
Rated 5 out of 5 by Great hotel at a great location We love staying at the Sheraton Beach Front Hotel because of the service, amenities and the location. The staff is friendly and supportive and always welcomes us back. May 24, 2014
Rated 5 out of 5 by This Hotel has great features and staff Great hotel with awesome staff. June 23, 2014
Rated 3 out of 5 by The staff needs more training The staff needs better training. I drove up to the door and waited for the valet to park my car. No one came out to help us; they were standing at the valet desk chatting. The housekeeping staff didn't replace the toiletries until we requested them. August 4, 2013
Rated 5 out of 5 by Virginia Beach Stayed at Sheraton ocenfront several times over the years. We loved the improvements and renovations. Great job.. IWe had to cut our stay short because of the weather. The only thing I would comment on is the elevators were slow somewhat... Thanks August 18, 2013
Rated 4 out of 5 by This hotel is located in a quieter part of Va. Beach Location is great; easy to walk to restaurants and other shops. Enjoyed having a restaurant, bar, lunch and biking right at the hotel. If you did not want t eat in, you can walk to restaurants nearby. Staff was pleasant. Great fitness center. September 4, 2013
Rated 5 out of 5 by Very Happy Stayed at Hotel from 8/13/2013-8/17/2013 very clean staff was great at first we had room booked on Second Floor above the pool and asked for higher floor and staff made sure we had a higher floor. Roll a way was amazing just like a twin bed! August 20, 2013
Rated 5 out of 5 by All around great experience Our stay was awesome. The hotel is clean and the staff is very accomodating. The food was outstanding. I would go back again just to have the food. May 20, 2014
Rated 5 out of 5 by Staff has great attitude The hospitality of the hotel staff was above and beyond. Valet parking was nice, bell hops were always helpful and ready to serve. The restaurant "Fusion" offered a fresh breakfast every morning, waitresses were always friendly. July 26, 2013
Rated 5 out of 5 by I felt like visiting royalty! When making the phone call to reserve, my agent was so helpful and friendly! On arrival, we were given a free upgrade to a lovely room. The resturant staff went out of their way to be helpful. The whole experience was wonderful. October 30, 2012
Rated 5 out of 5 by Excellent hotel! Wonderful experience! Very pleasant staff and the most comfortable bed ever :) June 7, 2014
Rated 3 out of 5 POOR SERVICE Maid did not clean my room and requested for towels after never arrived. Did not even care about being a GOLD member. The front desk staffs are not friendly.When I check-out the only thing she said was "your balance is zero". September 2, 2012
Rated 4 out of 5 by Wonderful Staff. Poor cleanliness I stayed for a conference. I am a bedbug checking fanatic. The room I stayed in had 2 full beds. One of the sheets had blood droplets on the top sheet as well as the bed skirt and the mattress topper. The other bed was clean as was the room. I called down to the desk and was told someone would be right up to take care of it. We left the room and went to dinner. When I came back the bed had not been stripped and remade but the housekeeper had left clean sheets on the chair. I guess I was supposed to change the bed myself. The bedskirt still had blood on it and there was no replacment bed skirt or mattress topper. I went to the front desk the following morning and the staff apologized and said it would be taken care of. I returned from the conference and the bed was made this time but the dirty bed skirt was still on the bed. The staff was very nice all over the hotel including the restaraunt. During our stay there was a problem resulting in a lack of hot water. The management and staff handled it well. My only issue was the dirty linen. If not for that it would have been an excellent stay. April 4, 2014
Rated 5 out of 5 by Love the fact that its pet friendly Our stay was fantastic! I never seen so many pets in a hotel. The hotel was very clean, and upscale. The customer service was outstanding. Plus they didn't charge an extra fee for your family (pet). I can't wait to go back. October 17, 2012
Rated 5 out of 5 by Awesome Stay I had an AWESOME stay at the Sheraton,it was my 3rd time staying here! Jeremy is great with any help you need.Joann and Steve make the best drinks at the inside bar also Jeremy and Samantha make great ones at the pool bar. July 30, 2013
Rated 5 out of 5 by Perfect hotel The hotel exceeded my expectations and the staff was excellent. June 8, 2014
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