Rated 2 out of 5 by Javman Room for improvement
I was expecting better service overall.
June 8, 2014
Rated 4 out of 5 by TomH922 Great beach location
Located directly on the beach. Has its own pool as well, and balconies that look out onto the beach. Great mattress on bed and big fluffy pillows. Excellent customer service. The food in the hotel restaurant (Fusion) is excellent. Convenient, free parking.
Drawback: located on flight path to Oceana Naval Air Station, so a lot of jet noise on weekdays. Rooms are well insulated from outside noise, but noise from adjacent room passes freely through door to adjoining room even when door is closed.
May 13, 2014
Rated 4 out of 5 by EJK347 Showers are best served hot
No hot water in the shower...On check out I informed the desk. I got the usual "I could care less" attitude. I was told maintenance was aware of the problem and were working on it. How about I'm sorry for your inconvenience...something? I've stayed at that hotel probably half a dozen times over the years, not sure I will return
May 29, 2014
Rated 2 out of 5 by Gethans A little disappointing!
Positives: Assess to beach excellent. Pools were good. Linens clean.
Negatives: Suite small and poorly laid out. Room tired and worn. Carpet dirty or old. Dirty coffee cup, left by prior occupant, sat in hall for 2 days. Guest services slow or did not show at all. No linens for hide-a-bed. Not enough towels for number of occupants. Staff was not rude, however, they were not friendly. In house restaurants breakfast buffet offered runny reconstituted scrambled eggs, nasty looking gravy, and cold bacon, however, the boxed cereal and hash browns were fine. Overall, as long as you spend all you time on the beach or in the pool and avoid the room and restaurant your stay will be fine.
August 2, 2013
Rated 3 out of 5 by VanessaPro Great service, but need attention
This was the second stay for us. We used points. It was decent enough. The rooms were fine, just a little small, but clean. The public spaced could use some attention. There were filthy windows and glass doors, some trash in the pool area. I highly recommend doing something more with the splash pool area in the front. That's a lot of wasted space. I also recommend better lighting in the bathroom, perhaps a magnifying mirrow, and more hooks for bathing suits and towels.
The staff at the desk, in the bars and restaurants were all great, efficient, and friendly! Best mac and cheese! Good happy hour specials!
August 21, 2013
Rated 3 out of 5 by Gladiator Series of poor events
Little disappointed with the material condition of this room, especially with the way you promote the multi-million dollar renovation. When I arrived in noticed the window sheers were tattered from someone's pet clawing at them, so I notified the desk. My toilet made a trickling noise because the shutoff valve didn't work properly for the whole first night, also notified the desk. Got a towel to dry off on the first morning that had an baseball sized hole in it. Lastly, I was supposed to get some kind of continental breakfast and the only thing out was coffee a half hour after it was supposed to be open.
September 30, 2012
Rated 4 out of 5 by HRN1 first stay
Exercise roon needs to add better weights.
June 2, 2014
Rated 4 out of 5 by Jess825 Great room and pool bar!
The main reason we stayed at this hotel was for the pool/pool bar and it met our expectations....especially with the happy hour and great prices! The price for the room was also reasonable for an Oceanfront room and were upgraded to the Cabana section for our anniversary which was nice :)
My only discrepency is that I wish there was some sort of table out on the balcony so we had a place to set our drinks or maybe even eat out there. We also ate one night in the hotel restaurant which was extremely slow and the appetizer came out with our meal; but the staff was still pleasant.
Overall, great experience and I could totally see ourselves coming back; maybe even for a winter rendezvou!
August 30, 2012
Rated 5 out of 5 by Calimoore Great feature + Superb Staff + Food = Will come back from California!
What a wonderful experience ......we only stayed for one night from California.
Will have to go back. We were greeting by Robert in the front and he was so very nice. He ran across the street and got us some informational things to do around Virginia Beach.
Maria at the desk was the best she remembered that I was celebrating my 22 year anniversary!
The staff really seemed like they enjoyed their jobs and gave us such great service and hospitality. Room was nice and clean...Nice gym equipment
Crab cake with spinach and crab soup......in room was so delicious
yum....Know where I will go next time!!!!
October 23, 2012
Rated 4 out of 5 by Visitor888 Good Location
I thought that the location, the staff, and the pool area were very nice at the hotel.
The only complaint I have is ending up in the handicap room, which had a poorly designed shower. First there was no curtain, which I am not sure is common because I am not handicapped. But the shower was also angled the wrong way so instead of water flowing towards the drain it flowed out the bathroom door into the entrance way and the closet. Thankfully non of our clothes were touching the floor or else they would have been soaked. Having water completely covering a tiled floor is also not safe, and the Sheraton is waiting for a law suit. So if you get room 1012....immediately ask for a different room.
September 19, 2012
Rated 4 out of 5 by Sue203 Make Alternative Breakfast Arrangements
Very good on all counts except room service.
Everything was good except room service which was terrible. Day one, breakfast arrived 90 minutes late and without silverware. Day two, it came on time, but they brought double what I ordered and forgot the orange juice. I had to ask at checkout to get any discount for the trouble, in spite of having talked with the restaurant/room service people several times both mornings to try to solve the problems (neither was ever completely solved.) The food at the restaurant is very good but the service and attention to detail needs to be improved.
February 17, 2014
Rated 5 out of 5 by review864 great view and staff
Typically look for Westin, Aloft so sheraton was not my normal stop and was pleasantly surprised. Nice room and view and great staff.
Music too loud for dinnertime, More appropriate for late night, Decide to dine elsewhere
May 27, 2014
Rated 5 out of 5 by May28 Oceanfront experience at its best
Hotel provides great service; food was excellent; decorum was very inviting. The section of the beach is very scenic from the patio...an experience to be sought by guests.
May 27, 2014
Rated 5 out of 5 by Hammer99 Great Oceanfront Hotel!
This was our 1st time @ The Sheraton Virginia Beach Oceanfront Hotel and it hopefully won't be the last! We were very pleased with our room,the hotel and the staff! We are SPG Gold Members and received an Oceanfront upgrade because a room was available and our family loved it! Pool and Oceanfront View was Great! Pool Fountain was a bit noisy but it didn't bother us because we could still enjoy the views of the ocean,beach and the dolphins swimming by! Great Location! Free Parking! Lot's to do on the boardwalk! Very Family Friendly! Our Room was 225 and was a Cabana Room! Great Hotel! Can't say enough great things! And you even get Extra SPG Points for Going Green and not using Housekeeping everyday!
October 10, 2012
Rated 5 out of 5 by Angelo1933 Great hotel at a great location
We love staying at the Sheraton Beach Front Hotel because of the service, amenities and the location. The staff is friendly and supportive and always welcomes us back.
May 24, 2014
Rated 2 out of 5 by ka2013 Housekeeping needs help.
I checked into the hotel on Monday. I did not put anything on the door asking not to have housekeeping. Nobody came to clean the room on Tuesday. I had left the towels on the floor so did not want to use again. When I called the desk, they did send me additional towels (no real apology), but they arrived about 30 to 45 minutes later. Housekeeping came on Wednesday, but no housekeeping again on Thursday; checked out on Friday. Very dissatisfied with the service. No real explanation when checking out as to why I didn't receive housekeeping services; just given additional points to my SPG card, but I will probably never use those. Also, the room did not have any complimentary shampoo, etc. when checking in.
October 14, 2013
Rated 4 out of 5 by CKP1 Nice Hotel
We enjoyed ourselves for our short stay. The hotel was nice, the view from our room was beautiful, and as usual we love the fact that Sheraton is pet friendly. Other than the fact that it was quite chilly for the middle of May we had fun and wish our time there was a little longer.
May 19, 2014
Rated 5 out of 5 by TravelGA The feature I loved the best was the ocean view.
I enjoyed hearing the waves. It was so relaxing and it helped me sleep. Because of the events I attended. I didn't get a chance to see any of the events/attractions. I planned to visit again soon to take in the nightlife and other attractions.
May 20, 2014
Rated 1 out of 5 by Richmoa Not happy
I stayed with the hotel on the beach with my command sponsored party. After I checked out my bank suspended my card due to multiple unauthorized charges to my card. Ranging from gift shop to bar and various other things. The people at this venue will never receive my business or my commands.
December 27, 2012
Rated 5 out of 5 by Roberts5 great time - home away from home
wonderful time - enjoyed so much the Beach Music Cruise-In - Sheraton staff is always so accommodating - Fusion Bar people are the best on the beach and our waitress - Stephanie - was awesome - looking forward to coming back soon
May 19, 2014
Rated 5 out of 5 by Manju Beautiful location, five star service!
I stayed at the Sheraton Oceanfront on Christmas day. The hotel is newly remodeled every staff member I came across was plesant and gave five star service. My room was clean and odor free!! Checked out the pool and the tempature was perfect. Cant wait until my next stay!!!
December 27, 2012
Rated 5 out of 5 by Elfy All around great experience
Our stay was awesome. The hotel is clean and the staff is very accomodating. The food was outstanding. I would go back again just to have the food.
May 20, 2014
Rated 2 out of 5 by diaappointed23 Disappointing
It is the Sheraton so you expect quality, but they description of the room was misleading the hotel clerk even said a lot of guest think. Former guess personal items where in the room after I was told the room was cleaned.
August 10, 2012
Rated 3 out of 5 by Mary28 We enjoyed our stay at the Sheraton.
We are a family of four and traveled with our family dog and the stay at the Sheraton was enjoyable. We were in a Deluxe Queen Oceanfront and the room was clean, a little tight and very expensive. We received the AAA discount and the room rate was still high.
We also received breakfast for two each day under the AAA rate, which the buffet was excellent. However, this past Saturday the hostess was not very good with the customers. She actually embarrassed me to the point that a good portion of my day was ruined. I hope she doesn't make anyone else ever feel that way.
August 17, 2012
Rated 5 out of 5 by Brad2L Exceptional Customer Service & Hotel
The hotel accommodated our needs & the staff/management provided us with the utmost customer service!!
January 29, 2014
Rated 4 out of 5 by Rose13 great view and nice upgrades
While this was a positive overall experience, there were little things that could be improved. The A/C unit in the room was quiet - so quiet it didn't work overnight. not sure what that was all about. The fawcet in the bathroom leaked. it was surprising that housekeeping wouldn't notice this and turn in a repair order. Additionally, when we asked for our towels to be "refreshed" they sent clean ones, but didn't take away the large pile of wet ones. Additionally, we received four bath mats and no bath towels! Kind of hard to dry off from a shower with a bath mat.
June 24, 2013
Rated 2 out of 5 by skaufm My room was never cleaned
I had stayed last weekend from friday to sunday and my room was not cleaned once. I was suprised to come back to my room on saturday without the beds being made or towels restocked or coffee cups restocked.
I had also gone down to the desk for bandaids and they were only "allowed" to give me two. How much does a bandaid cost! They had a huge box!
Pet friendly hotel which i was unaware of until i saw more dogs than people coming in and out of the lobby. I love dogs but for those who do not, watch out they are everywhere.
Between the pet friendlyness and my room not being cleaned all weekend it made me question the cleanliness of this hotel.
My friend had a cabana room which was smaller, less nice, and more expensive than mine!
October 4, 2012
Rated 4 out of 5 by sweetlou22 This hotel is very nice!
The service & amenities were first rate. The staff were very friendly and helpful. In addition, the location (waterside) was awesome!!
April 20, 2012
Rated 5 out of 5 by pat1115 nice place to stay
very nice stay...clean and very comfortable
May 19, 2014
Rated 4 out of 5 by Plagedad Cold showers
Had to take several cold showers in the week I stayed here. I guess everybody was showering at the same time at certain times of the day and I had no hot water in the shower. Also it took 3 trips to the front desk to get my door key to work properly.
May 12, 2014