Rated 5 out of 5 by Valentine Renovation is causing some problems
We are sympathetic to the disruption caused by the major renovation going on. This is a lovely hotel with an incredibly good front desk. The jackhammer noise was unpleasant but understandable and we tolerated it with a smile. Our light dinner at the bar was quite good. What was most surprising to us was the very, very poor breakfast we were served at a premier property like the Sheraton Oceanfront. Pancakes dry and edges curled up. Otmeal dry and crusted on top. Smoothie done with little fruit and crushed ice. Croissant made from bread dough--nothing delicate about it. Generally AWFUL! And a staff that cared only minimally. Just not even close to Sheraton standards.
February 13, 2012
Rated 3 out of 5 by Beachcomber Service not up to par for a SPG hotel
We have stayed in this hotel multiple times over the past few years because it is the only SPG hotel in this location (Ocean front). Every stay has resulted in anything from minor disappointment to major inconvenience or frustration. Problems include: lessor room than promised. Never a free upgrade (we are gold members). Lack of maid service on multiple days. No solution for barking dogs left in rooms for hours on end. Apathetic and artificially cheerful staff that do not solve problems or compensate for them. We should not have to go on vacation to make our own beds, beg for dry towels or put up with barking dogs and other noisy disruptions!
February 16, 2012
Rated 5 out of 5 by jennd Excellent location, Dog and Family Friendly
We have stayed here twice before and are planning a return vacation for June. We are thrilled that this is such a pet and child friendly hotel with an unbeatable location. They try to keep the dogs contained to a couple floors, as to not disturb other guests but still make us all feel welcome. And, while we are usually forced to sacrifice something to bring the dog, this place is clean, well-maintained and offers everything we could want for a family vacation. I'm looking forward to seeing what the renovations bring - the kids loved the old zero-entry outdoor pool and the indoor pool was great for cool or rainy days. The staff is usually responsive but not necessarily proactive (they are skimpy with room towels but will bring more if you ask and don't offer spg extras/upgrades, etc.). If you have a dog, it can be challenging to arrange for maid service - it would be great if they offered to set an appointment time for cleaning pet rooms. And, it would be nice if they honored some of the other starwood rate specials, especially for extended stays. Everything considered, for the price, location and amenities, we haven't found a better hotel in Virginia, Maryland or Delaware that better meets our family's needs for a great beach vacation. We are looking forward to our next visit.
April 18, 2012
Rated 5 out of 5 by Jay66 Great Stay on Business
I have stayed at this hotel many times before for work and pleasure and, in short, this is a solid hotel. The renovations have greatly improved this hotel but I think that their strengths are their staff and their service.
As a Plat100, I stay at a lot of different SPG properties and I look forward to coming here (especially if the weather is good). There are choices when it comes to Tidewater SPG hotels for business and their service has been so good that I often go out of my way to stay here.
January 15, 2015
Rated 5 out of 5 by Maybelle Newly renovated room with view of beach.
This specialty room had two queen beds and the decor was so restful that my guests and I wished we could stay longer. Since it's right on the beach, it's a perfect location for biking, rollerblading, etc. Although construction continued, it did not interfere with our enjoyment. We did not eat at the main dining room so cannot comment on the food. The fitness center was still under construction.
April 18, 2012
Rated 3 out of 5 by Phyllis73 Memorial Weekend 2012
I want to begin by saying that the entire staff at this Sheraton was awesome! From the janitor, restaurant staff, front desk, parking attendant, etc. They go out of their way to make you feel comfortable, truly beyond exceptional staff! However the hotel itself lacks what the Sheraton name stands for. We stayed in a newly renovated Oceanfront room. The bathroom is very cheaply made and barely enough room for one person. The beds were comfortable and the sheets were crisp and quite clean but watch out for that balcony! The handrail is very scary!
May 29, 2012
Rated 4 out of 5 by DJP18 Fantastic Stay
Traveled down during Feb school vacation from MA. What a GREAT hotel. The staff at the front desk was suburb. They welcomed me as a SPG member made sure I was comfortable with my room and treated my 2 boys like rock stars! The pool and hot tub were clean and warm! The hotel restaurant and office center were very nice and the bartender again was warm and welcoming. We got an upgraded room to an ocean view and the room was very comfortable. Great job Sheraton.
February 27, 2015
Rated 5 out of 5 by Kurt65 Great staff
The facilities are currently under upgrade at the VA Beach Sheraton oceanfront so we understand the necessary lack of availability. What makes me a repeat customer here is the staff.
I would like to recognize in particular Villa who works in the restaurant. She made my parents and I feel welcome. She is very informative and caught onto my son's interest in marine wildlife immediately and brought him binoculars. She also called him by name, and he asked me how she knew it! She is a school teacher and this shows in her rapport with children. My car broke down while we were there so Villa had a care package delivered to my room to brighten our day. It worked!
A gentleman who waited on us in the restaurant the evening of December 10th was also exceptional. I believe his name was John but I am not positive.
December 14, 2011