Rated 5 out of 5 by Tombo2013 Great hotel!
The front desk staff are excellent and always go above and beyond!
December 11, 2013
Rated 5 out of 5 by Easttdav Beautiful hotel -warm & inviting
From the moment we checked in, we felt welcomed (I think it was Michael) and valued. The room was clean, the bed very comfortable. The club lounge was great, and the restaurant was great too. Our wake-up call was forgotten, but a minor detail in an otherwise perfect stay. The fireplace in the beautiful lobby was awesome. Wish we were staying longer!
December 8, 2013
Rated 3 out of 5 by Jodi52 fine for the night
The staff was very friendly and professional both at the main desk and restaurant. But the heating system was very loud. I can't stand 'white' noise!
December 1, 2013
Rated 1 out of 5 by Susg pretty bad experience...
Got in quite late due to an accident on the highway, so did not really take a look at the room. In the morning we were getting ready for a conference to find some very questionable "stains" on the furniture.. more than one. The heater thermostat did not work and the temperature was always too warm for a good sleep.
The conference room was roasting hot and was never improved, even after several attempts by staff. The restaurant food was quite lousy, especially for the price- though the service was good.
The staff and front desk people did try to make things right, but there was only so much they could do.
November 18, 2013
Rated 5 out of 5 by AtoZ2 The rstaurant staff excells
Barbara, Yolanda and Danielle went all out to make sure dining with 4 year old twins was a great experience. Yolanda even traveled all over to find us a decaf tea bag one morning.
November 17, 2013
Rated 5 out of 5 by tonyHapfrompgh Food is Great
The food at the club lounge is outstanding. You guys really stepped it up and the regulars have noticed..Of course, Alex always takes care of our needs but the improvement in décor and cuisine is terrific. Thanks and we noticed
September 13, 2013
Rated 4 out of 5 by AngelRI6160 One Compliant
The hotel met all my stay needs. However, the heating equipment was very loud and disrupted my sleep.
November 11, 2013
Rated 5 out of 5 by IIoveSF Great hotel offering great service
We stayed here while we moved our daughter into an apartment while she attends Brown. The shuttle quickly picked us up at the airport. We checked into our room on the club level and they told us the club room was still open. Since we were on a plane from the west coast we were starving. What a welcome surprise! We were greeted by Alex in the club room who made us feel right at home immediately. It was so refreshing to be treated like family, truly! Each experience in the club room was the same. The room and beds were very comfy and we loved the free internet, that's how it should be everywhere. At the end of our stay the shuttle quickly whisked us back to the airport in the pouring rain. Since our daughter is in her first year of grad school I know we will be back and we will be staying here! Thank you!
September 26, 2013