Rated 4 out of 5 by Achillesheel A good stay
The hotel is clean and well-kept. The staff is pretty nice and helpful. Everything looks good other than the concierge lounge. The food selection of breakfast is extremely limited in the concierge lounge.
July 21, 2014
Rated 5 out of 5 by vfm1 Mr.
Excellent experience in every facet of my stay.
July 21, 2014
Rated 5 out of 5 by tonyHapfrompgh Love the staff
Mike at the front desk goes above and beyond. He is helpful and remembers the details. Megan is doing an excellent job. Alex is the best in the club lounge. Drivers are friendly and prompt.
July 19, 2014
Rated 1 out of 5 by Misty27 This hotel needs new cleaners.
Not able to give a review.
July 20, 2014
Rated 3 out of 5 by Gosling this hotel needs improvement
I was disappointed because I was given a room that has no view and the air conditioner was in the middle of the window and therefore, you cannot pull the curtains all the way. the air conditioner was loud and there was no fridge in the room.
July 16, 2014
Rated 3 out of 5 by Uffie Upside potential
Food at floor 5 have large upside potential. One morning there was nothing in the refrigerator, no water, no yoghurt, no coke nothing. Bread, no.
July 17, 2014
Rated 4 out of 5 by BusyDad Staff make all the difference
Hotel is nice, but maybe not much more than one would expect (even if expectations fall short at times). What makes all the difference is the staff. Very helpful (and friendly and relaxed at same time). Breakfast hostess (at Club Floor) gets a 100 out of 100. Very close to airport, if that is a plus (it was not for us, as we were driving). A small thing, that was very helpful was that the front desk keeps a rather long list of different types of eateries close to hotel - each with a written directions for how to get there. It is often the small things that make a difference - between a good/ok stay, and one where one come away feeling that expectations were more than fully met..
July 6, 2014
Rated 4 out of 5 by Melissa45 Came through in a jam! :)
My family stayed at your hotel for 6 peaceful nights. During our first nights stay we realized we forgot to bring our daughters pacifier..it was 10:30 pm and my daughter couldn't sleep and kept crying for her pacifier. In our pajamas, I decided to take my daughter to the nearest drug store to buy a pacifier..when we reached the lobby we were greeted with a friendly staff member who offered us a shuttle ride to the drug store. Thank you SOO much!
July 4th your hotel lost power and the hallways were dark for almost 2 days. My daughter was very scared.
July 10, 2014
Rated 2 out of 5 by GrammyC Don't expect service in the restaurant.
Food is expensive. If you get the wrong server you could wait forever.
July 14, 2014
Rated 5 out of 5 by Joe123A Convienient to Traveler
I stayed at this hotel when my flight from PVD was cancelled due to storms in the northeast. The hotel location is convienient to PVD and has a 24 hour shuttle. The staff certainly undestands the distressed traveler and the hotel provided a restuarant and and a restfull night to travel the next day.
July 7, 2014
Rated 5 out of 5 by geauxtigers11 Great Service on every level.
This hotel is super clean, plenty of lobby space for business. 24 hour Club Lounge. It feels a bit more luxurious for an airport property in a small market. Very impressive all around.
This hotel is located in a fast pace environment but I felt so relaxed and attended to by all staff. All front Desk including Charlet. Doreen, Jessica, Laura from F&B. Chef and Steve from F&B, great guys! Great food!.... and Jenna in Club Lounge were all fantastic. Every challenge I presented them with ended up exceeding my expectation. Special thanks to Jenna checking in on us afterwards when some unruly guests were being annoying. My family felt very comfortable and welcome. Great Job!
April 8, 2014
Rated 3 out of 5 by Tony605030 wait long time to check in
Hotel lost power, have to wait long time to check in.
After check in, no lights in hallway.
July 7, 2014
Rated 2 out of 5 by Jenn773 Quality Not as Advertised
I am a Sheraton loyalist and frequent traveler for both business and vacation. I do not typically leave negative feedback, but this is the worst experience I have ever had at any hotel from the Starwood group and I feel obligated to inform other frequent travelers.
After my partner's flight into Boston was cancelled and he was able to get a flight into Providence instead, we needed to find a place to stay late at night and at the last minute. Being an SPG member, this hotel near the airport was the obvious choice. Also, since my partner had a very stressful day, I decided to pay the extra money and splurge on a suite, as the photos on the website made this option look very comfortable and romantic - the suites appeared modern and nicely decorated.
I was very disappointed when I arrived to find that the actual suite appeared nothing like the example in the website photos. Rather than a separate seating area with modern ivory-coloured chairs and a small round dining table, there were two old torn and stained chairs in an ugly burgundy fabric, probably from the 1980s, and the cushions were so worn out, they had no support. There were stains in five different areas on the carpet. There was only one Sheraton robe hanging in the closet, and it didn't have a waist tie. There was a small dorm-style fridge under the wet bar, but it wasn't cold and made a loud humming noise. The bathtub caulk was peeling away, and the whole room smelled musty.
Furthermore, we were on a Club Floor and the room across the hall had a loud party going on when we arrived around 2:30 AM. We asked the guests if they could keep it down, but they went on into the wee hours. We were then awakened at 6AM by screaming children on both sides of our room. It seems that a hotel this incredibly large might be able to designate a family wing and a quiet wing.
If it hadn't been for our exhaustion of arriving at the hotel after a long day of airport delays, we would most definitely have found a different place to spend the night. The only saving grace of the whole experience was the friendly welcoming staff at our check-in and the manager who offered apologies upon check-out. I certainly would not stay here again.
July 7, 2014
Rated 3 out of 5 by SPete Lousy service yet some great employees
Front desk employees were good at giving lip service. "We'll have someone rght up to fix your cable" noone ever showed up. I told them three different days that I sign up for green choice so why would house cleaning still come over and clean my room, every day the front desk would tell me it was all set and it wasn't for three consecutive days. Having said the rest of the employees were great enginneering showed me how to fix the cable myself (unplug and then plug a wire). Alex at the club lounge was great he was the one that actually got enginnering to come the room to take a look at the cable. Jessica, Rose all good friendly people
June 16, 2014
Rated 2 out of 5 by mcm1959 Fell down on promises
Arrived at midnight and hotel very full. Had two rooms booked club floor. Also booked and paid for two adult cots on for each room. Got to room no cots. Called down said they send them up. Guy showed up with only one said it was the last one. Brings a sheet BUT NO BLANKET OR PILLOWS. Makes no suggestion of a fix and basically runs out the door. Kind of ruined the stay. Broken promises. Very disappointed. Tour suppose to do better and you owe me something to make it up.
June 29, 2014
Rated 4 out of 5 by YvonneBob Front desk and most other staff terrific but...
At many Sheratons including this one Club Lounges are staffed by back-up staff, especially on weekends, which obviously causes problems at times. Food runs out. Plates and other items are difficult to find. At this Sheraton, like some others, it seems that no one in the entire hotel is trained to operate the espresso machine. I called the hotel on Thur to make sure the espresso machine was present and operable. The best answer I could get was "I think so." I called on Fri and was told yes, for sure. On Saturday it was not functioning properly. I would not have stayed there if I knew it was not working. Definitely not if I knew so many staff and so much time would be involved in trying to fix it and operate it. Some people like alcohol and require it. I am this way with coffee. The experience this past Sat night interrupted my relaxation and caused stress. In the wee hours, when I wanted to sit an read, a wedding party filled the lounge. At 5 am when I went into teh lounge for a water, it was if a frat party had happened. The room was littered with beer cans and booze bottles and smelled like a bar room. On the other hand I loved being welcomed back to the hotel by friendly staff. On this stay, unlike past stays, I avoided the restaurant because I wasn't so desperate for food that I'd eat anything and wait an eternity for it to be served.
June 9, 2014
Rated 1 out of 5 by BusinessTraveller789 Not Clean
Stained sheets, dirty carpets,
June 30, 2014
Rated 5 out of 5 by tonyHapfrompgh great to be back
was in Europe and was great to see everyone. Mike at the front desk is great and alex makes you feel at home in the club.
June 28, 2014
Rated 5 out of 5 by Richard555 Nicely done
Great location, club floor with its amenities was super (on Wed p.m. there was complimentary wine and beer, hors d'oeuvres) with continental breakfast in the morning.
June 27, 2014
Rated 5 out of 5 by tonyHapfrompgh Food is Great
The food at the club lounge is outstanding. You guys really stepped it up and the regulars have noticed..Of course, Alex always takes care of our needs but the improvement in décor and cuisine is terrific. Thanks and we noticed
September 13, 2013
Rated 5 out of 5 by tonyHapfrompgh Great people
Mike is one of the best front desk workers I have ever met. He always knows me, remembers my wake up and choices. He always goes above and beyond. Between Mike and Alex in the lounge, they are the best
June 24, 2014
Rated 5 out of 5 by Abradley June Stay
I love this hotel, and will continue to stay here when I am visiting the Warwick/Providence area on business. The only issue I had this time was when using the gym. The woman cleaning the gym started cleaning the treadmill I was on. She was spraying and using the cloth to clean it and if I would have step on it or slipped, there could have been an issue. Not a huge deal, but just wanted to mention it!
June 20, 2014
Rated 2 out of 5 by Val2014 SIgnificant difficulties
We waited over 45 minutes in the sun to be picked up by the Sheraton Shuttle from the Car Rental Facility on Jefferson Blvd. We called numerous times, and were given assurances they were on their way, which was not true.
The restaurant service was depolrable. The waitress failed to bring us what was offered with the meal on the menu, and when we found her, a stale substitution was offered.
June 20, 2014
Rated 5 out of 5 by IIoveSF Great hotel offering great service
We stayed here while we moved our daughter into an apartment while she attends Brown. The shuttle quickly picked us up at the airport. We checked into our room on the club level and they told us the club room was still open. Since we were on a plane from the west coast we were starving. What a welcome surprise! We were greeted by Alex in the club room who made us feel right at home immediately. It was so refreshing to be treated like family, truly! Each experience in the club room was the same. The room and beds were very comfy and we loved the free internet, that's how it should be everywhere. At the end of our stay the shuttle quickly whisked us back to the airport in the pouring rain. Since our daughter is in her first year of grad school I know we will be back and we will be staying here! Thank you!
September 26, 2013
Rated 4 out of 5 by RoloT Great Staff, a bit tired property
I've stayed here many times and things have definitely improved over the last couple years. Staff is great, Club room facilities are above average but the facility is showing it's age. Convenience to PVD is a big plus.
May 17, 2014
Rated 5 out of 5 by IMLP2014 Prefect Location Near Airport!-Great Hotel!
Just stayed at the Sheraton Providence Airport Hotel with my wife and 2 daughters over Easter break. We were flying to Disney the next morning. Very impressed with the quality of the hotel, staff were great and the location is perfect! The hotel shuttle provided a ride to the airport (two minutes away) and then picked us up a week later within 5 minutes of landing. We parked at the hotel for the week and what a deal...(I think it was $8.00 a day). Jet Blue out of Providence airport, 100% will be back!!
April 28, 2014
Rated 2 out of 5 by disenthralled disillusioned
We ordered breakfast in the room on both mornings of our stay. Although the meal was very good and cooked to our liking, it arrived late both times.The 2nd day was delivered without condiments for our toast and no water. In response to our call mentioning the missing items, they had to make 2 trips as they forgot to bring the 2 missing items on the first followup.
Internet access was confusing
Upon check-in, the room had no tissue (an empty box), only 2 bags of tea (1 regular and 1 sweet fruity), no shower cap. Call me spoiled but, as Pfd Gold customer, I've come to expect the free water bottles, real glasses, and the little bath amenities (packet of cotton balls with Q-tips and nail file), little bottle of bath gel, and the cute little scrubby, all of which were non-existent.
April 25, 2014
Rated 5 out of 5 by judger27 Front Desk Help Was Terrific
Eric was terrific. I met him as I checked into my room, actually I reserved three rooms. There was a problem on check out since I left one room early. I was mistakenly charged for it. Eric was a great help help in getting it all sorted out. He is a great problem solver!!!!
September 9, 2013
Rated 2 out of 5 by Rob92656 Bad Experience
I stayed at this property earlier this week leaving very disappointed. My last stay on 3/29-3/30 I left behind my computer charger. Discovering the mistake a few hours later I phoned the property and found that housekeeping retrieved my charger and would happily hold it for me for pick up during my next visit. Wednesday was my latest visit and no charger! The housekeeping manager was very rude and completely lacking in empathy, something I don't typically experience from Starwood employees. Being told that 'there's no charger here' was an unfortunate end to my stay. As a Lifetime Platinum SPG member I am accustomed to many positive experiences making my weeks and months spent away from home much more tolerable. Unfortunately I question Sheraton Providence Airport's commitment to its loyal customers. Additionally, the lack of wifi access, a painfully slow LAN connection, outdated furniture and small TV's also make me question this property's future as a Starwood franchise.
An email regarding this subject to the assistant GM went unanswered.....
May 13, 2012
Rated 5 out of 5 by HockeyMom802 Friendly and accommodating staff
The entire staff during our weekend stay was extremely friendly and accomodating for our group. The hotel shuttle service was a great feature. Our room was very clean and comfortable at an affordable price.
June 25, 2013