Rated 5 out of 5 by hdawg Great Airport Hotel & Even Better Staff
My wife and I recently stayed here and enjoyed our experience. Jamal at the front desk and Charlie driving the shuttle bus were fantastic and standouts at the property.
A clean room, hot shower, working Internet, a stocked lounge, and quick & prompt shuttle bus made this a stay I wouldn't mind repeating.
September 2, 2013
Rated 5 out of 5 by Sunny05 Warm Hospitality
The Hotel has a great location by the Airport and is very easily approachable to all the major highways. The staff was very friendly and the Managers were very helpful. We were always treated with beaming smiles. My family had a great time during our 6 days of stay.
Please keep up the great work. Thanks.
July 25, 2012
Rated 2 out of 5 by Jenn773 Quality Not as Advertised
I am a Sheraton loyalist and frequent traveler for both business and vacation. I do not typically leave negative feedback, but this is the worst experience I have ever had at any hotel from the Starwood group and I feel obligated to inform other frequent travelers.
After my partner's flight into Boston was cancelled and he was able to get a flight into Providence instead, we needed to find a place to stay late at night and at the last minute. Being an SPG member, this hotel near the airport was the obvious choice. Also, since my partner had a very stressful day, I decided to pay the extra money and splurge on a suite, as the photos on the website made this option look very comfortable and romantic - the suites appeared modern and nicely decorated.
I was very disappointed when I arrived to find that the actual suite appeared nothing like the example in the website photos. Rather than a separate seating area with modern ivory-coloured chairs and a small round dining table, there were two old torn and stained chairs in an ugly burgundy fabric, probably from the 1980s, and the cushions were so worn out, they had no support. There were stains in five different areas on the carpet. There was only one Sheraton robe hanging in the closet, and it didn't have a waist tie. There was a small dorm-style fridge under the wet bar, but it wasn't cold and made a loud humming noise. The bathtub caulk was peeling away, and the whole room smelled musty.
Furthermore, we were on a Club Floor and the room across the hall had a loud party going on when we arrived around 2:30 AM. We asked the guests if they could keep it down, but they went on into the wee hours. We were then awakened at 6AM by screaming children on both sides of our room. It seems that a hotel this incredibly large might be able to designate a family wing and a quiet wing.
If it hadn't been for our exhaustion of arriving at the hotel after a long day of airport delays, we would most definitely have found a different place to spend the night. The only saving grace of the whole experience was the friendly welcoming staff at our check-in and the manager who offered apologies upon check-out. I certainly would not stay here again.
July 7, 2014
Rated 4 out of 5 by Coachrick32 Great Value!
I enjoy my free night awards. This Starwood location is great for those quick recharges. I did take the club upgrade this time. I was pleased with the appearance and decor it made it very comfortable. Traveling with my family the 4 of us had some snacks at night and a decent breakfast in the morning.
November 21, 2012
Rated 3 out of 5 by DW190 Nice staff, but dogs are annoying
Both nights I stayed there, I had to listen to little yapping dogs in nearby rooms and in hallway. 10:15 PM on a Thursday night on club level, and repeated barking across the hall. That is not what a business traveler should deal with. Will make me think twice of going back to this hotel
July 1, 2012
Rated 5 out of 5 by Anthony20 Hotel was amazing
The staff was very professional and went out of their way to make sure my stay was the best possible. Also the room was very clean.
May 19, 2014
Rated 5 out of 5 by tonyHapfrompgh Love the staff
the staff is friendly and always knows my name..From Lisa's Wednesday nights in the club lounge to Olga at the front desk, to Alex and Doreen and Melissa they all do a great job making us comfortable . I can speak for the other regulars that we feel like home when we stay there.
April 18, 2012
Rated 5 out of 5 by GJP1 Excellent Service
I highly recommend this property based on its location and well trained staff. The rooms are larger than average and the front desk, restaurant and club lounge staff are very good. The staff are as good here as any of the Starwood properties I have stayed at around the world.
April 27, 2012
Rated 5 out of 5 by LPizz The staff were amazing!
We stayed here 5 nights and were treated wonderfully from the beginning. A special shout out to Charlie the shuttle driver whose friendliness is unparalleled, Doreen in the club lounge for her extraordinary assistance, and Agnes at the front desk for her exceptional service.
March 4, 2012
Rated 3 out of 5 by Frankie421 Cleaning service needs work
The room was clean when I first checked in, but after I had stayed one night and came back to my room the following day the kleenex box was empty, and the room wasn't cleaned or picked up. The bed was made and the towels were replaced, but other than that it wasn't cleaned.
July 30, 2012
Rated 5 out of 5 by Kingpop The best place to stay
Erik was very helpful. Melissa was the agent who checked us in. We were upgraded to the club floor which we thought was nice. The food was great in the restaurant. We love your property.
April 25, 2014
Rated 2 out of 5 by BYBY Fire?
I purchase a AAA club rate, but was still roomed in the basement and had to bring the club status to the clerk's attention.
The fire alarm rang and we all evacuated, but no one from management spoke to anyone to update us. At 3am we got a note under the door.
October 3, 2013
Rated 5 out of 5 by FogDelay The Layover
My flight was unexpectedly canceled due to weather. As a Starwood member I booked the Sheraton Providence expecting an average airport hotel. I was pleasantly surprised to fine a superior hotel with a great staff, fair pricing, and a faultless shuttle service.
December 19, 2012
Rated 5 out of 5 by Pinky43 Thank You
Extra lamps (dark spots) for NIGHT blind guests, TDD for deaf guests, all day long restaurant, easy to drop off rented cars a few blocks away without having to go thru PVD first, several computers available for use in lobby rather than 1 or 2 at other hotels.
February 26, 2013
Rated 1 out of 5 by Mary Many reasons not to return!!
As a SPG Platinum member, this property was very disappointing!!
1) First my wine glass was dirty and it took me about 10 minutes to see anyone to help me.
2) The entrée of beef tenderloin was terrible! I ordered is as medium well and it came from the kitchen barely seared and seeping of blood. Under done x3 and full of grizzle. The plate came back the second time with blood and still laced with a heaping dollop of garlic. I had to ask for a clean plate. Extremely disappointing indeed and I question that this $25.00 meal was actually tenderloin. Jason my waiter was very accommodating and I felt bad for him to have to serve that meal.
3) The AC didn’t work properly. When I set it on high, it worked for a short period of time and then it switched to auto so as a result, my sleep was disrupted many times.
4) This property even though close to the airport needs improvement and I will never be returning.
5) Finally, I had to call the property because the 500 Platinum points were not credited to my account. Incredibly disappointing.
May 8, 2013
Rated 3 out of 5 by alan5197 Average Experience
I found this hotel to be average in nature. Good for a one night stay. I have stayed in many other Starwood hotels that are much more impressive than this. The meeting rooms were very nice, so a one night stay for a meeting at the hotel is good.
January 18, 2014
Rated 5 out of 5 by Ted62 Why stay anywhere else
My advice, why stay anywhere else. The staff is the best in teh business. helpful, friendly and anticiaptes your needs. Teh facility (room, Gym, restaurant) all rate at the top of the list. I stay at least 60 nights per year in hotels. This one is a gem
November 2, 2011
Rated 4 out of 5 by Terri53 This hotel will accommodate your reservations
Stayed here 3x like the facility close to downtown. Had problems with reservation special but they finally honored the rate I was quoted. Hotel price is really cheap if you use the points from your SPG account. Join it if you haven't already.
July 17, 2012
Rated 4 out of 5 by TREAT Front desk staff was exceptional
A great stay...The front desk staff was very friendly .There was fresh lemon cool water in the lobby area ,and at one point WATERMELLON slices. The wait staff was friendly...,and, Phil won the British Open....What will The Sheraton do next??
July 23, 2013
Rated 5 out of 5 Con stay
The convention that we ran was successful in no small part due to the hotel and its staff. The facility was excellent and everyone was very accomodating. Issues that arose were resolved quickly. We look forward to using the facility again.
August 19, 2013
Rated 5 out of 5 by mellorae It's all about the Staff at this Sheraton
The staff personnel at this Sheraton property were amazing. I have to say they were the most amazing staff of any Starwood property I have visited.
I will be writing an email to General Manager to be more specific and give more details.
May 28, 2013
Rated 4 out of 5 by me71 Good Stay
MY time at the Sheraton was really nice
had a few personal issues and Felicia of the front desk was open to hearing what I had to say and continue to smile and be courteous eveytime I saw her even with other guest.
February 25, 2014
Rated 2 out of 5 by Eric87 Needs Improvement
I reserved two rooms - each with two double beds.
Instead of this, I was forced to stay in one room with a King and the other with a single Double. When I walked down the hall, there were many rooms with two double beds! Seemed like I was placed in these rooms because I was using points.
I have stayed over 70 nights this year and have a little experience with club lounges. I was a little shocked that the Sheraton Club Lounge charges for Beer and Wine. This defeats the purpose of a Club Lounge. Why nickel and dime me when I bring thousands of dollars to SPG almost every week.
There were two phones in my room - Neither worked.
The hair dryer was so filthy and full of dust that I decided not to use it. I would have asked for a new one but my phones did not work.
I forgot my razor - they offered to sell me one through the convenience store. As a platinum member, this felt weird as these are usually free. (even at four points)
The only items that exceeded my expectation was that the gym was relatively remodeled/clean and that King Size room was spacious.
September 7, 2012
Rated 4 out of 5 by Burdman Great staff
The staff truly make this hotel a great spot. I've never encountered so many friendly, attentive employees...our first time staying in Rhode Island, so maybe we are just not used to this??? Overall, a very nice Sheraton property.
June 23, 2013
Rated 4 out of 5 by MEevma Consistent
The Sheraton is a reasonably priced clean facility that is convenient to the airport and the greater Providence area. It isn't luxurious but is a great value for the price.
April 3, 2014
Rated 5 out of 5 by jofranki Exceptionally friendly staff!
I was pleasantly surprised for an airport hotel and found everything met my needs. The hotel staff here went out of their way to make sure my stay was personalized and comfortable. The gym was much larger and had nice windows.
March 4, 2013
Rated 3 out of 5 by Brad1000000 Older but Nice Hotel Near Airport
Hotel is older and in a blah location by the airport. Platinum upgrade to club level, which was a nice space but food is lacking and they charge for adult beverages. Room was fine; service was great. I would stay here again.
July 24, 2013
Rated 5 out of 5 by tonyHapfrompgh Tracy was a great fill in for Alex
Just wanted to say Tracy did a nice job at the club lounge while Alex was out. We all missed Alex but Tracy was attentive, funny and the guests seemed to really enjoy her company. Hope to see her around in the future
November 1, 2013
Rated 3 out of 5 by Dorcy Good Hotel
Excellent Airport Location. Staff very accommodating. Good computer center right in the lobby. The phones in our room did not work. We were offered to change rooms but we did not want to bother. The food needs help.
October 14, 2013
Rated 4 out of 5 by 2heavyd Convient and Comfortable
Didn't care for the way the lone housekeeper would have 4 or 5 rooms in process but left the doors open for all the rooms while she was inside one room not being able to keep an eye on who went into the open rooms.
September 19, 2012