Rated 5 out of 5 by karlito2 warwick's best
We were very glad we stayed in this property. The reception area the rooms and facilities are very nice and comfortable. Amenities are above average and the staff could not have been more accommodating.
April 19, 2013
Rated 1 out of 5 by Cowboyfan3269 Worst hotel I ever stayed at
Rooms were out dated management at this hotel had no customer service skills was afraid to control teen age kids doing crazy dangerous stunts in the pool so all the other guest couldn't use the facility
January 28, 2013
Rated 2 out of 5 by mcm1959 Fell down on promises
Arrived at midnight and hotel very full. Had two rooms booked club floor. Also booked and paid for two adult cots on for each room. Got to room no cots. Called down said they send them up. Guy showed up with only one said it was the last one. Brings a sheet BUT NO BLANKET OR PILLOWS. Makes no suggestion of a fix and basically runs out the door. Kind of ruined the stay. Broken promises. Very disappointed. Tour suppose to do better and you owe me something to make it up.
June 29, 2014
Rated 3 out of 5 by Chud Great amenities, subpar rooms
The rooms are badly in need of new carpet (room smells) and new pillows (pillows smell and flatten completely while you sleep). The gym/pool and common areas are fantastic though.
August 8, 2013
Rated 4 out of 5 by Willy69 No club lounge?
No club lounge, or at least I did not know about, or nobody told me anything about. Wish they had more tiles on the rooms instead of carpet, but that's my personal preference.
January 23, 2013
Rated 5 out of 5 by Joe123A Convienient to Traveler
I stayed at this hotel when my flight from PVD was cancelled due to storms in the northeast. The hotel location is convienient to PVD and has a 24 hour shuttle. The staff certainly undestands the distressed traveler and the hotel provided a restuarant and and a restfull night to travel the next day.
July 7, 2014
Rated 5 out of 5 by Wav017 Great Stay Last Weekend!
I had a great time staying in your hotel. I loved the bar restaurant area. I thought the setup of that whole space was awesome (bar/restaurant/breakfast area)! Very inviting and welcoming! I really liked the breakfast buffet, too! Probably the best hotel breakfast I've ever had. The rooms were clean, quiet, and high quality. My only complaint was the pillows. There were no firmer pillows on the beds and they got to be a bit uncomfortable, but only a small thing. I really liked the cookies and juice set out in the afternoon. A very nice touch, and the lobby was a well kept, well organized space to relax. The staff was very friendly, too. One guy, I can't remember his name, but was younger with slightly longer black hair was always just extremely friendly and willing to go out of his way to help. That really enhanced my stay.
To be quite honest, your hotel was one of the best hotel experiences I've had. Everyone was great to us and facility setup and accomodations are near perfect in my view. I don't come to the area much, but your hotel would be the first name out of my mouth to anyone needing to head to the area! Thank you so much for an awesome stay last weekend!
April 29, 2013
Rated 5 out of 5 by Sandy loved it
Friendly staff, nice pool and fitness room, quiet rooms - we had a great stay!
March 4, 2013
Rated 5 out of 5 by BenjaminL An excellent airport hotel
I recently stayed at the Sheraton Providence Airport Hotel for a single night. My motivation for staying at the hotel was its proximity to the Providence airport. The hotel is only a two or three minute drive to the airport. I had not previously stayed at this hotel and was not certain what to expect. My experience ended up being excellent however, and I would (and intend to) definitely return.
As soon as I stepped into the hotel lobby I was greeted by a friendly clerk who took my name and then acknowledged my Starwood Gold status. After choosing bonus points as my amenity (the hotel offers free wireless internet to all guests) I checked into my room, which was extremely spacious and located on the Starwood Preferred Guests Level. The room had a king size bed, huge flat screen HDTV and two very large lounge chairs. I was also given club and executive level access (normally only platinum members get this, I believe), though because of how late I checked in I decided not to take advantage of this.
The hotel has a nice, though somewhat small, fitness center / pool area including about ten cardio machines (elliptical machines and treadmills), a rack of dumbbells, a nautilus-type machine and an assortment of swiss balls and other gym accessories. They also have many of the usual amenities like complementary towels and headphones.
January 13, 2014
Rated 4 out of 5 by NYRelative Hidden gem near Providence airport
Inside the Conference entrance the decor is much more lovely that one would ever expect from the street view of the property. The rooms are fine, and very adequate for a stay in proximity to the airport; afterall, this is not a resort. However, the staff is fabulous and makes the hotel a wonderful place to stay. The frontdesk asked immediately what directions I might need, or assistance in my travels (they probably deal with a number of travelers but cudos to them for proactively anticipating ours needs). The staff throughout the hotel was more han helpful, and it was not fake; they sincerely take pride in their hotel and want the guest to have the best possible experience.
May 7, 2014
Rated 3 out of 5 by Tony605030 wait long time to check in
Hotel lost power, have to wait long time to check in.
After check in, no lights in hallway.
July 7, 2014
Rated 5 out of 5 by GarySuzanne Great value for Providence Area outstanding staff
The hotel is about 15 minutes from downtown Providence in Warwick right near the airport. We happened upon it in 2012 looking for a hotel that offered free parking.The 3 stays we have enjoyed here, they offered us an upgraded room to their club floor. Our last stay here, September 2013, Michael at the front desk not only upgraded us but gave us a free complimentary breakfast for 2 & helped with our questions about area attractions. He greeted us with a big "good evening" and was extremely patient and helpful with all our requests. Every guest room is offered free internet access. Rooms on the club floor are clean & updated with good size, 42"?, HD TV. Bed was comfy. If you have club lounge access, ask for Alex. He seems to work all the time:) Greets everyone with a big smile & is extremely friendly and helpful. If you have a question about New England history, ask Alex. He has a wealth of information off the top of his head and even a greater love of history in general. We are starwood members & travel to alot of Sheratons. Alex's hors d’oeuvres are the BEST by far. Fried food is crisp not soggy and the assortment is impressive for free afternoon snacks. He makes the lounge feel like someone's living room. I can't remember all the employees names but we have yet to meet one that wasn't helpful and friendly. It is a great midway place to stay between Providence and Newport and a good solid value with terrific people. One last thing, we are from NY and tend to be critical of everything so when people and places leave an impression on us, it stays with us. We will be back everytime we visit the area.
September 6, 2013
Rated 2 out of 5 by Azweifler Sheraton hotel - felt a little tired
I generally like Sheraton's, but this one seemed a little tired. The beds were small and not that comfortable . The heating system seemed old and noisy and either left the room too hot or too cold unless you fiddled with it often. There was a piece falling off of our shower handle assembly. They use single ply toilett paper which felt cheap and rough. We liked the free wi-fi. Sunday they serve buffet brunch only which did not look that appealing . We packed up and went elsewhere. The maid, when she cleaned, did not empty the ice bucket or leave fresh cups in the room. Oh well.
May 26, 2014
Rated 5 out of 5 by DotJack Staff Responsiveness
I remain very impressed with the way every staff member, administration, desk staff , cleaning people, etc greet you in the halls
and service areas. It is refreshing and makes one feel welcomed . I had occasion to go to the front desk and "mini store " area to try and get my wife a shower cap. I looked for a few minutes but couldn't see one when a very nice lady at the desk asked if she could help .
I told her what I needed and after a quick smile she produced 2 shower caps from behind the desk. What service ! Thanks for having such wonderful staff. It makes a difference !
May 27, 2014
Rated 1 out of 5 by USBrit1 Another musty room
This is my second visit (stayed last year, Fall 2012) to this location. The main memory from my last visit was a musty room on the lower level, by the stains on the carpet it looked like water had come in through the window - which I was able to switch out of. Also the hotel was not secure - the side doors were never locked.
This visit I was not so lucky, I walked in to another musty room - possibly coming from the bathroom area and I was not able to switch out of it.
I have stayed in several Starwood hotels across the US and this one definitely needs a re-evaluation on the damp/musty situation. Luckily I brought my inhaler.
September 19, 2013
Rated 2 out of 5 by Jenn773 Quality Not as Advertised
I am a Sheraton loyalist and frequent traveler for both business and vacation. I do not typically leave negative feedback, but this is the worst experience I have ever had at any hotel from the Starwood group and I feel obligated to inform other frequent travelers.
After my partner's flight into Boston was cancelled and he was able to get a flight into Providence instead, we needed to find a place to stay late at night and at the last minute. Being an SPG member, this hotel near the airport was the obvious choice. Also, since my partner had a very stressful day, I decided to pay the extra money and splurge on a suite, as the photos on the website made this option look very comfortable and romantic - the suites appeared modern and nicely decorated.
I was very disappointed when I arrived to find that the actual suite appeared nothing like the example in the website photos. Rather than a separate seating area with modern ivory-coloured chairs and a small round dining table, there were two old torn and stained chairs in an ugly burgundy fabric, probably from the 1980s, and the cushions were so worn out, they had no support. There were stains in five different areas on the carpet. There was only one Sheraton robe hanging in the closet, and it didn't have a waist tie. There was a small dorm-style fridge under the wet bar, but it wasn't cold and made a loud humming noise. The bathtub caulk was peeling away, and the whole room smelled musty.
Furthermore, we were on a Club Floor and the room across the hall had a loud party going on when we arrived around 2:30 AM. We asked the guests if they could keep it down, but they went on into the wee hours. We were then awakened at 6AM by screaming children on both sides of our room. It seems that a hotel this incredibly large might be able to designate a family wing and a quiet wing.
If it hadn't been for our exhaustion of arriving at the hotel after a long day of airport delays, we would most definitely have found a different place to spend the night. The only saving grace of the whole experience was the friendly welcoming staff at our check-in and the manager who offered apologies upon check-out. I certainly would not stay here again.
July 7, 2014
Rated 5 out of 5 by Abradley June Stay
I love this hotel, and will continue to stay here when I am visiting the Warwick/Providence area on business. The only issue I had this time was when using the gym. The woman cleaning the gym started cleaning the treadmill I was on. She was spraying and using the cloth to clean it and if I would have step on it or slipped, there could have been an issue. Not a huge deal, but just wanted to mention it!
June 20, 2014
Rated 2 out of 5 by Val2014 SIgnificant difficulties
We waited over 45 minutes in the sun to be picked up by the Sheraton Shuttle from the Car Rental Facility on Jefferson Blvd. We called numerous times, and were given assurances they were on their way, which was not true.
The restaurant service was depolrable. The waitress failed to bring us what was offered with the meal on the menu, and when we found her, a stale substitution was offered.
June 20, 2014
Rated 1 out of 5 by BusinessTraveller789 Not Clean
Stained sheets, dirty carpets,
June 30, 2014
Rated 5 out of 5 by tonyHapfrompgh great to be back
was in Europe and was great to see everyone. Mike at the front desk is great and alex makes you feel at home in the club.
June 28, 2014
Rated 3 out of 5 by Scott355 Nice hotel, but out-of-control kids on the executive level
My flight was cancelled and I ended up staying here one night. I was surprised how nice it was, and the staff were terrific.
I stayed on the executive level, which comes with some nice perks, including a special lounge with substantial eats.
However, also on the floor were a bunch of wild children who were allowed to run and scream down the hallways for hours into the night. Obviously they have really inconsiderate parents, but I don't understand why the hotel placed families with children on the same floor as executives who are trying to work and/or rest. It seems like bad planning, and the staff never addressed the children's behavior, even though the hotel's employees were on the same floor working in the lounge.
May 14, 2014
Rated 5 out of 5 by Richard555 Nicely done
Great location, club floor with its amenities was super (on Wed p.m. there was complimentary wine and beer, hors d'oeuvres) with continental breakfast in the morning.
June 27, 2014
Rated 1 out of 5 by Susg pretty bad experience...
Got in quite late due to an accident on the highway, so did not really take a look at the room. In the morning we were getting ready for a conference to find some very questionable "stains" on the furniture.. more than one. The heater thermostat did not work and the temperature was always too warm for a good sleep.
The conference room was roasting hot and was never improved, even after several attempts by staff. The restaurant food was quite lousy, especially for the price- though the service was good.
The staff and front desk people did try to make things right, but there was only so much they could do.
November 18, 2013
Rated 5 out of 5 by rkckham Very nice Hotel
We stayed at the Sheraton while visiting the Boston, Newport areas. We were very happy with the hotel and the staff. We were given a room on the club level which is a very nice upgrade at no additional charge. We were traveling with two eleven year olds and they are always hungry or thirsty. The club room was always stocked with drinks and snacks. Breakfasts were always good, and evening snacks were yummy. Wednesday they offered adult beverages at No Charge, what a nice feature.The hotel is in a great location, 45 min. from Newport and I think about an hour or so from Boston. We would definatly stay there again.
August 17, 2012
Rated 5 out of 5 by tonyHapfrompgh Great people
Mike is one of the best front desk workers I have ever met. He always knows me, remembers my wake up and choices. He always goes above and beyond. Between Mike and Alex in the lounge, they are the best
June 24, 2014
Rated 5 out of 5 by JR777 Great People
I have been re-assigned to a new sales territory back in August of 2011 and I chose this Hotel for its great location And having stayed there several times before. I stay practically every other week, and the Staff did not take long to recognize me and call me by name.
Olga at the Front desk could not be more welcoming and helpful, the Club lounge staff both morning and evening are just lovely people, engaging and helpful. They take an interest in how my day is starting and ending.
Starwood Brands are all quite nice in there physical appearance but it is the people that bring me back.
February 26, 2012
Rated 3 out of 5 by KK78 smoke alarm
Starting with the positive... the staff were extremely friendly upon check in and went out of their way to point out the amentities.
My challenge was the door to my room didnt seem to lock as securely as I would like and as a female travelling alone that doesnt feel great. There was a chirping sound outside my room that sounded like a smoke detector that needed a new battery. I did call the front desk and they said they would sent their maintenance guy up, well the chirping was still going on when I checked out the next day. It was very distracting and kept me up all night.
February 26, 2014
Rated 1 out of 5 by MarkInTheDark Bad Experience
A private event in rear exhausted all parking, I had to park in a dark gravel lot adjacent to the hotel. Front desk apologized and said that they were full. SPG Gold room on the first floor (below ground level), toilet flushed slow and incompletely, always requiring a second flush. Coffee maker in room leaked all over the tray, not much in cup. Not up to Starwood standards, very dissappointing.
May 31, 2014
Rated 5 out of 5 by rizzi Staff
The staff was friendly, helpful and very engaging.
June 11, 2014
Rated 5 out of 5 by LetsGoMets Mike at the Front desk
The entire staff at Providence goes out of their way to exceed expectations, especially Mike! I choose this hotel even though business takes me to Massachusetts because of their service and attention to detail...Never disappoints!
June 6, 2014