Rated 1 out of 5 by Mary Many reasons not to return!!
As a SPG Platinum member, this property was very disappointing!!
1) First my wine glass was dirty and it took me about 10 minutes to see anyone to help me.
2) The entrée of beef tenderloin was terrible! I ordered is as medium well and it came from the kitchen barely seared and seeping of blood. Under done x3 and full of grizzle. The plate came back the second time with blood and still laced with a heaping dollop of garlic. I had to ask for a clean plate. Extremely disappointing indeed and I question that this $25.00 meal was actually tenderloin. Jason my waiter was very accommodating and I felt bad for him to have to serve that meal.
3) The AC didn’t work properly. When I set it on high, it worked for a short period of time and then it switched to auto so as a result, my sleep was disrupted many times.
4) This property even though close to the airport needs improvement and I will never be returning.
5) Finally, I had to call the property because the 500 Platinum points were not credited to my account. Incredibly disappointing.
May 8, 2013
Rated 5 out of 5 by Ted62 Why stay anywhere else
My advice, why stay anywhere else. The staff is the best in teh business. helpful, friendly and anticiaptes your needs. Teh facility (room, Gym, restaurant) all rate at the top of the list. I stay at least 60 nights per year in hotels. This one is a gem
November 2, 2011
Rated 4 out of 5 by Terri53 This hotel will accommodate your reservations
Stayed here 3x like the facility close to downtown. Had problems with reservation special but they finally honored the rate I was quoted. Hotel price is really cheap if you use the points from your SPG account. Join it if you haven't already.
July 17, 2012
Rated 4 out of 5 by TREAT Front desk staff was exceptional
A great stay...The front desk staff was very friendly .There was fresh lemon cool water in the lobby area ,and at one point WATERMELLON slices. The wait staff was friendly...,and, Phil won the British Open....What will The Sheraton do next??
July 23, 2013
Rated 5 out of 5 Con stay
The convention that we ran was successful in no small part due to the hotel and its staff. The facility was excellent and everyone was very accomodating. Issues that arose were resolved quickly. We look forward to using the facility again.
August 19, 2013
Rated 5 out of 5 by mellorae It's all about the Staff at this Sheraton
The staff personnel at this Sheraton property were amazing. I have to say they were the most amazing staff of any Starwood property I have visited.
I will be writing an email to General Manager to be more specific and give more details.
May 28, 2013
Rated 2 out of 5 by Eric87 Needs Improvement
I reserved two rooms - each with two double beds.
Instead of this, I was forced to stay in one room with a King and the other with a single Double. When I walked down the hall, there were many rooms with two double beds! Seemed like I was placed in these rooms because I was using points.
I have stayed over 70 nights this year and have a little experience with club lounges. I was a little shocked that the Sheraton Club Lounge charges for Beer and Wine. This defeats the purpose of a Club Lounge. Why nickel and dime me when I bring thousands of dollars to SPG almost every week.
There were two phones in my room - Neither worked.
The hair dryer was so filthy and full of dust that I decided not to use it. I would have asked for a new one but my phones did not work.
I forgot my razor - they offered to sell me one through the convenience store. As a platinum member, this felt weird as these are usually free. (even at four points)
The only items that exceeded my expectation was that the gym was relatively remodeled/clean and that King Size room was spacious.
September 7, 2012
Rated 4 out of 5 by Burdman Great staff
The staff truly make this hotel a great spot. I've never encountered so many friendly, attentive employees...our first time staying in Rhode Island, so maybe we are just not used to this??? Overall, a very nice Sheraton property.
June 23, 2013
Rated 5 out of 5 by tonyHapfrompgh Tracy was a great fill in for Alex
Just wanted to say Tracy did a nice job at the club lounge while Alex was out. We all missed Alex but Tracy was attentive, funny and the guests seemed to really enjoy her company. Hope to see her around in the future
November 1, 2013
Rated 5 out of 5 by jofranki Exceptionally friendly staff!
I was pleasantly surprised for an airport hotel and found everything met my needs. The hotel staff here went out of their way to make sure my stay was personalized and comfortable. The gym was much larger and had nice windows.
March 4, 2013
Rated 3 out of 5 by Brad1000000 Older but Nice Hotel Near Airport
Hotel is older and in a blah location by the airport. Platinum upgrade to club level, which was a nice space but food is lacking and they charge for adult beverages. Room was fine; service was great. I would stay here again.
July 24, 2013
Rated 3 out of 5 by Dorcy Good Hotel
Excellent Airport Location. Staff very accommodating. Good computer center right in the lobby. The phones in our room did not work. We were offered to change rooms but we did not want to bother. The food needs help.
October 14, 2013
Rated 3 out of 5 by Cam09 Missed Red Sox in World Series on tv bc hotel lost signal
Was trying to watch World Series... Signal was lost on all the major networks...so quite disappointed. Seems to happen lot at my stay there but usually not anything im dying to see on tv so not big deal in past.
October 26, 2013
Rated 4 out of 5 by 2heavyd Convient and Comfortable
Didn't care for the way the lone housekeeper would have 4 or 5 rooms in process but left the doors open for all the rooms while she was inside one room not being able to keep an eye on who went into the open rooms.
September 19, 2012
Rated 2 out of 5 by Cinderella2012 Disappointing stay
Uncomfortable window a/c unit. Extremely hard bed. Super expensive breakfast - $4.25 for a cup of Lipton tea? At breakfast there was only one server for the entire dining room and EVERY table in the room was dirty.
September 24, 2012
Rated 5 out of 5 by Ewang015 Front Desk
Front desk Matt and Michel are the BEST. Very detailed and accommodating. 5 STARS for both of them.
January 27, 2014
Rated 5 out of 5 by tonyHapfrompgh Great service
WIth the snow the last few weeks the staff really had their hands full. They did a great job, even brushing the snow off of my car..Alex and Jamel are the best, friendly and offer outstanding service.
February 22, 2013
Rated 5 out of 5 by AtoZ2 The rstaurant staff excells
Barbara, Yolanda and Danielle went all out to make sure dining with 4 year old twins was a great experience. Yolanda even traveled all over to find us a decaf tea bag one morning.
November 17, 2013
Rated 5 out of 5 by BrooklynMike Conveniently located!!
Staff was friendly and very helpful. The beds are amazingly comfortable. It is located close to the airport, and Providence is a quick drive away. Would recommend and definitely stay there again
August 18, 2013
Rated 5 out of 5 by cyn34 great staff
the staff was very courteous, informative, and accomodating. We were treated great! the staff deserves recognition. We would recommend this hotel and if we are this way again would stay here.
August 10, 2012
Rated 3 out of 5 by InternationalTraveller Fair Airport Hotel
A little old Sharaton Hotel. Nice staff that 'compensates' for the small rooms and narrow corridors.
Bfast on lounge was nice. Lounge a little hard to find.
No wireless internet in rooms :-(
May 11, 2012
Rated 4 out of 5��by Mary4 Great Stay
One night - great stay for the lenght of time I was there. I went to the lounge to watch the football game and had a very nice chat with the bartender...she focus her attention to everyone!
September 27, 2012
Rated 4 out of 5 by kdgg would stay again
i needed a hotel that was close to the airport...this was very close. very nice. ordered room service. no issues.
great for the traveler who needs a place to stay before and after a trip.
December 3, 2012
Rated 5 out of 5 by northwest52 this hotel has great bedding
the bedding was great. loved the sheets and the pillows. the mattress was medium good, not exceptional. the staff is fully trained in providing a great service.
in general, great job.
April 28, 2013
Rated 4 out of 5 by TravelDan Convenient
Overall a good hotel with good room and convenient location. Front desk was understaffed at my arrival. Hallways good smell a bit fresher. Stay was short so don't have many comments.
July 29, 2012
Rated 3 out of 5 by Jodi52 fine for the night
The staff was very friendly and professional both at the main desk and restaurant. But the heating system was very loud. I can't stand 'white' noise!
December 1, 2013
Rated 5 out of 5 by Jodi13 Hotel Staff is excellent!
Our stay at your hotel was terrific. The property is clean and the location is perfect.
The entire staff is very friendly and accomodating, engineering responded promptly.
August 28, 2013
Rated 5 out of 5 by MBlbc Short stay that exceeded expectations!
I was at the hotel only to sleep as I had an early flight. Everything was great...comfortable bed, quiet room, and nice amenities. The Club Lounge is a very nice feature.
July 30, 2013
Rated 5 out of 5 by Sarah2415 Clean Room and Great Service
You can't ask for more from a hotel. After checking in late, we were greeted with a smile and an upgrade. The club lounge is fantastic. Good food and very well appointed.
July 15, 2013
Rated 5 out of 5 by tonyHapfrompgh SVP
home away from home..I really like the new food in the lounge..Alex is always friendly and attentive..front desk Stephanie and Alyce are always on top of their game..
October 7, 2012