Rated 1 out of 5 by atui170 Worst starwood experience
I stay in hotels across the US every week for business. This hotel was, by far and above, the worst hotel I've ever stayed in. It smelled, the rooms were just dirty (I didn't even feel clean taking off my shoes!), the front desk staff was unaccomodating and rude and far understaffed. I've stayed at hole-in-the-wall motels that had been service and cleanliness than this. It is in desparate need of a renovation.
August 31, 2012
Rated 5 out of 5 by JeffCT Great staff
My wife and I recently stayed at this hotel for a weekend getaway (we live in CT). We're pleasantly surprised by the hospitality and helpfulness of the staff - in particular the front desk people who gave us excellent recommendations on local dining and entertainment options. The room is spacious and clean. Housekeeping staff are nice and polite. We're impressed and are considering coming back in near future.
July 17, 2012
Rated 2 out of 5 Room Smelled Musty-Showed lots of wear and tear
The hotel is old. The room had a nice bed and was comfortable, but had an unpleasant, musty smell upon entering. Also, there was a lot of wear and tear showing. The shower head was loose and cap had pulled away from the wall, and the floor board over the carpets was letting loose from the wall. Hotel is close the airport and main road, so very loud.
September 15, 2014
Rated 5 out of 5 by Abradley June Stay
I love this hotel, and will continue to stay here when I am visiting the Warwick/Providence area on business. The only issue I had this time was when using the gym. The woman cleaning the gym started cleaning the treadmill I was on. She was spraying and using the cloth to clean it and if I would have step on it or slipped, there could have been an issue. Not a huge deal, but just wanted to mention it!
June 20, 2014
Rated 5 out of 5 by Delta69 This hotel has a remarkable staff...
We enjoyed our stay @ the Sheraton
Providence Airport Hotel. The room was clean & comfortable & the continental breakfast & afternoon appetizers were much appreciated. The best thing about the hotel however is your staff. Everyone was so pleasant & helpful. Megan, Mike, Melissa & Barbara are who we had the pleasure of dealing with directly & they couldn't have been nicer or more helpful. Thanks to all!
May 21, 2014
Rated 5 out of 5 by PhillyFrank Thanks to staff...
My daughter attends RISD and I frequently stay at this hotel on my way to and back from Providence. I am very delighted that every stay in the previous two years has met my expectations in terms of cleanliness, staff courtesy, friendliness, and attentiveness. At my recent stay I would like to pay tribute to: Catherine Y, and Stephanie for their help, understanding, and patience. Thanks very much!
January 8, 2013
Rated 1 out of 5 by MarkInTheDark Bad Experience
A private event in rear exhausted all parking, I had to park in a dark gravel lot adjacent to the hotel. Front desk apologized and said that they were full. SPG Gold room on the first floor (below ground level), toilet flushed slow and incompletely, always requiring a second flush. Coffee maker in room leaked all over the tray, not much in cup. Not up to Starwood standards, very dissappointing.
May 31, 2014
Rated 5 out of 5 by TravelerfromUStoMontreal Awesome staff at this facility!
The staff here are exemplary!
I had the worst travel day of my career on the day that I arrived but from the moment I arrived at the hotel Barbara and Melissa made me feel at home. Later in the evening I spent some time in the Club level lounge and enjoyed great conversation with Alex. I then ate at the bar and was very well looked after by Doreen and Steve.
I look forward to my next trip to RI.
January 22, 2014
Rated 2 out of 5 by Val2014 SIgnificant difficulties
We waited over 45 minutes in the sun to be picked up by the Sheraton Shuttle from the Car Rental Facility on Jefferson Blvd. We called numerous times, and were given assurances they were on their way, which was not true.
The restaurant service was depolrable. The waitress failed to bring us what was offered with the meal on the menu, and when we found her, a stale substitution was offered.
June 20, 2014
Rated 5 out of 5 by Jany2 Exceptional Staff
The staff is remarkable especially Front desk staff. They knew what we needed before we did. The housekeeping team was very conscientious (Theresa, Joann, & Shelitha), one of the best we've encountered. Can't say enough about the friendly, attentive team you have in Warwick, RI!
October 4, 2014
Rated 5 out of 5 by Jerseystrong Home away from home
Really well run hotel. Mike at the front desk always makes me feel welcome and has my room ready. Doreen and everyone in the restaurant knows all my dietary needs and of course my favorite drinks. When in providence, I wouldn't stay anyplace else. It's like my own version of Cheers!
Thanks to all the staff for helping this road warrior keep his spirits high when far from family and home.
April 26, 2014
Rated 5 out of 5 by dej23 Great staff
The ladies at the front desk were both wonderful when I checked in. We needed 2 rooms and they really worked with me to get the best option since 1 room needed to be handicap accessable or we needed adjoining rooms.
Everything about the hotel was very nice. My only comment is that twice I went to the Club Room and it was being used for private parties whcih made it awkward to be in there.
May 23, 2012
Rated 3 out of 5 by fitandunhappy Gym needs work
The gym was VERY small and much of the equipment was broken. Don't work up to much of a sweat because the pool is empty with no sign telling the guests when it will be fixed.
October 20, 2014
Rated 5 out of 5 by RonFish The hospitality staff was exceptional
We love staying at the Providence Sheraton whenever we are in R.I.
October 30, 2014
Rated 4 out of 5 by jnagle Recommend hotel...yes, but not on ice hockey competition weekend!
First, kudos to your fine staff. Everyone was smiling, as accomodating as they could be (under the circumstances), friendly, polite and helpful. Unknowingly, I arrived on a weekend where (it seemed like) 3000 little guys also arrived for a weekend of ice hockey competition. The front desk staff asssured me I could use the club lounge to work on a business presentation and that it would be quiet. Not the case, both nights of my visit the little hockey players converged on the club lounge, hockey sticks in hand throwing water bottles, using choc chip cookies as pucks and drowning out the noise of the planes overhead! Both nights i retreated back to my room, walking down the hall inbetween crushed cookies and empty bottles. Even trying to use an elevator was a battle (little kids love to push buttons!) Bad timing for a business trip on my part!
Again, high regards to your staff. I couldn't do what they do!!
January 21, 2013
Rated 5 out of 5 by gcd075 Great Night
Very friendly staff, especially the gentleman Freddie at the front desk. He is the reason I would go back to the hotel if needed. He made my stay very warm and welcoming. I had a great experience at this hotel.
October 12, 2014
Rated 3 out of 5 by Kdyer407 OK for an airport hotel
Not a premiere Sheraton property. Desk told me that I was upgraded to the Club Level because my room type wasn't available. (Didn't realize that King Non-smoking was a scarcity.) Got to the room to find the door propped open with linens everywhere obviously in the midst of being cleaned. Called the desk and was told to come back for another room. I told him that I had dragged my luggage to the completely farthest room and wasn't keen on schlepping back. Then he agreed to bring another key to a room close by.
He brought the key along with coupons for a free appetizer and free breakfast (not really special as you get that inthe club level lounge).
Room was clean but had signs of wear - torn wallpaper in the bathroom and paint smears (from the vacuum?) on the bed skirt. I decided that I didn't havethe energy to change rooms again.
It was OK for using points for an airport hotel one-night stay. Notthing special.
September 20, 2012
Rated 4 out of 5 by NewEnglandTransplant Not an "airport" hotel
My wife and I were on a brief weekend trip to Providence, RI. Made same day reservations. Staff was cheerful, helpful and prompt. Rooms were immaculate and had all amenities on site (gym, pool, bar). Even tho the proximity is close to airport there was NO noise. Hotel is within minutes of center of Providence and a short drive to other major RI locations. Highly recommend.
February 24, 2014
Rated 4 out of 5 by Sherela Convenient location and pleasant staff
We had stayed at this hotel in May, 2012 and were lucky to be upgraded to the Club Level. Not this time, because the hotel was completely full. The stay was very good, with a large, comfortable room and a bed to die for. So so comfortable. But we had 2 issues: one had to do with the cleanliness of the room. There was a pill under the desk and a hair in the bathtub. The other issue was that when we returned late at night, the parking lot was completely full except for the spots all the way in the back. We had accessed our room through the conference center earlier, but those doors were locked. We did not see any other entrances and had to walk all the way around to the front lobby. We later found out there were side entrances near the front, but we could not see them. The staff did add SPG points to our account because of the cleanliness issue, which we were satisfied with. We will stay there again, without question.
September 5, 2012
Rated 4 out of 5 by Shelbelle Sheraton Providence Airport Hotel is a great spot!
I was very pleasantly surprised at this Providence Airport hotel. The beds were very comfortable, the Club Lounge was nicely appointed and met my needs for breakfast. Nice to have a Jura Espresso machine that is easy to operate. Everyone at the hotel is very nice and helpful beginning at the front desk.
September 9, 2014
Rated 5 out of 5 by CarterTravelers Great Service
Arrived late and in a rush for a meeting. The check-in was fast and staff very helpfull with luggage. Had a nice welcome drink and snack to grab on the go at front desk. Room was close to Club Lounge which was great. Snacks were great in lounge, but the food offering were a bit lacking for example the muffins were not tasty and the evening food was only red meat.
August 6, 2012
Rated 1 out of 5 by Cathy Was not happy
There was youth hockey tournament the same weekend and the noise level was out of control I addressed it with the staff and they informed me there were security guards on that evening and that was it no I,m sorry or is there anything we can do, nothing. I have stayed on your properties for years and really thinking I will change and tell my friends to do the same
March 29, 2013
Rated 5 out of 5 by SPGLifetime1 No risk in staying at this hotel!
Highly recommend you to stay at this hotel. I had the oppty to stay here between travels. Great staff!! Thank you Sheraton
October 20, 2014
Rated 4 out of 5 by Drwojo Great service, but updates needed
The hotel is convenient and the staff is excellent. The rooms, specifically the bathrooms, need updating. My toilet in my bathroom barely flushed and was cracked and scarred. I must say the bed was very comfortable, and the air conditioning was super...it was a really hot day. I would definitely stay again, but would love to see some investment in the bathrooms.
June 2, 2012
Rated 5 out of 5 by ORCHIDLVR45 The staff makes all the difference.....
I've had the opportunity to spend an extended amount of time at this Sheraton Hotel and have gotten to see things an in-and-out visitor might miss. Every single interaction I've had with EVERY Sheraton employee for over 3 weeks has been extremely positive, friendly, caring and efficient! I'd be hard pressed to find a better Sheraton property than this one!
January 24, 2013
Rated 4 out of 5 by Jay043 Staff is Excellent
Eric Berlied has been nothing short of paramount in his dedication to the customer. He has no "On/Off Duty" he is constantly there to help no matter the time. He should be the standard in "Hotel Customer Service" in the industry. He along with the staff have produced no matter how small to the best outcome possible that was within control of them.
April 8, 2014
Rated 4 out of 5 by BGrah Nice Hotel & good location
Great staff, very helpful and nice room. Stayed 3 days over Labor Day Weekend. We are Platium members and they put us on Club floor, very nice. The club lounge was not great. Not Stocked well. Always out of soda and other items. Called and they did bring up extra items but should not have had to call. But again staff and facilites wer very good.
September 6, 2012
Rated 4 out of 5 by Jay66 Stay Here Often
I stay here often on business and have always had good experiences. Rooms are clean and comfy, never an issue at check-in, and as a Platinum Member, I am just about always on the club floor and receive suite upgrades when available. The club lounge is good as well with decent hours and a mix of snacks. Overall, a good hotel for business travel.
October 13, 2012
Rated 2 out of 5 by Minicarp Very tired hotel
My first and last visit to this hotel. Very nice staff but very old facilities. My room was very. Old, very small gym, Sheraton club very poorly designed and tired.
I was very disappointed with the maintenance and how tired this hotel shows. I would not come back.
September 10, 2014
Rated 5 out of 5 by Blessing Great stay at Sheraton Providence
The check in, room and check out staff were , courteous and caring. As I was waiting in line to be checked in one of the staff members brought me a cold glass of cucumber infused water. It was really refreshing. That was a great display of hospitality, very much appreciated after an eight hour long car drive.
August 5, 2014