Rated 5 out of 5 by cb74 Friendly and convenient
The staff is friendly and the beds are exceptionally comfortable.
January 29, 2013
Rated 1 out of 5 by Cowboyfan3269 Worst hotel I ever stayed at
Rooms were out dated management at this hotel had no customer service skills was afraid to control teen age kids doing crazy dangerous stunts in the pool so all the other guest couldn't use the facility
January 28, 2013
Rated 5 out of 5 by ORCHIDLVR45 The staff makes all the difference.....
I've had the opportunity to spend an extended amount of time at this Sheraton Hotel and have gotten to see things an in-and-out visitor might miss. Every single interaction I've had with EVERY Sheraton employee for over 3 weeks has been extremely positive, friendly, caring and efficient! I'd be hard pressed to find a better Sheraton property than this one!
January 24, 2013
Rated 4 out of 5 by Willy69 No club lounge?
No club lounge, or at least I did not know about, or nobody told me anything about. Wish they had more tiles on the rooms instead of carpet, but that's my personal preference.
January 23, 2013
Rated 4 out of 5 by jnagle Recommend hotel...yes, but not on ice hockey competition weekend!
First, kudos to your fine staff. Everyone was smiling, as accomodating as they could be (under the circumstances), friendly, polite and helpful. Unknowingly, I arrived on a weekend where (it seemed like) 3000 little guys also arrived for a weekend of ice hockey competition. The front desk staff asssured me I could use the club lounge to work on a business presentation and that it would be quiet. Not the case, both nights of my visit the little hockey players converged on the club lounge, hockey sticks in hand throwing water bottles, using choc chip cookies as pucks and drowning out the noise of the planes overhead! Both nights i retreated back to my room, walking down the hall inbetween crushed cookies and empty bottles. Even trying to use an elevator was a battle (little kids love to push buttons!) Bad timing for a business trip on my part!
Again, high regards to your staff. I couldn't do what they do!!
January 21, 2013
Rated 5 out of 5 by PhillyFrank Thanks to staff...
My daughter attends RISD and I frequently stay at this hotel on my way to and back from Providence. I am very delighted that every stay in the previous two years has met my expectations in terms of cleanliness, staff courtesy, friendliness, and attentiveness. At my recent stay I would like to pay tribute to: Catherine Y, and Stephanie for their help, understanding, and patience. Thanks very much!
January 8, 2013
Rated 5 out of 5 by Jenn78 Clean and comfortable.
I was very happy with my stay. The room was clean and neat. The beds were comfortable. The room service was great! Everyone was very nice and helpful.
January 8, 2013
Rated 5 out of 5 by artie2015 My Stay
Staff was great! room meet my expecations
January 6, 2013
Rated 5 out of 5 by john69 my favorite place
great stay as usual......
January 3, 2013
Rated 5 out of 5 by Nanci711 The Bed was Amazing
Bedding was so very amazing I want to go home and do my bed over. Like sleeping on a cloud. Very luxurious! You won't want to get out of bed in the morning.
December 31, 2012
Rated 3 out of 5 by JOHNSPG Convenient locations and nice staff, but...
If you are flying in or out of Providence, this hotel is in a very convenient location - close to the airport with easy access to I-95 and downtown. The staff is very nice and helpful and they have a nice fitness facility.
But, the rooms are a bit dated, worn out, and not up to average SPG standards. Food in the restaurant is quite mediocre. If you do eat there, don't bother ordering a salad: I've tried three and always gotten wilted, warm lettuce that didn't look fresh even though the price was quite high.
December 20, 2012
Rated 5 out of 5 by FogDelay The Layover
My flight was unexpectedly canceled due to weather. As a Starwood member I booked the Sheraton Providence expecting an average airport hotel. I was pleasantly surprised to fine a superior hotel with a great staff, fair pricing, and a faultless shuttle service.
December 19, 2012
Rated 3 out of 5 by Barlows Large, clean rooms
Our room was a good size, the bed comfortable, and everything looked clean.
December 12, 2012
Rated 5 out of 5 by Kathleen13 Staff
This hotel staff is amazing. I travel for a living and am very impressed with this staff and how they take care of your needs.
December 10, 2012
Rated 4 out of 5 by kdgg would stay again
i needed a hotel that was close to the airport...this was very close. very nice. ordered room service. no issues.
great for the traveler who needs a place to stay before and after a trip.
December 3, 2012
Rated 5 out of 5 by tonyHapfrompgh Staff is great
they always greet you with a smile and by name. The staff at the front desk and the very nice lady (VINI/Jini) always has a box of Wheaties waiting for me.
December 2, 2012
Rated 4 out of 5 by Coachrick32 Great Value!
I enjoy my free night awards. This Starwood location is great for those quick recharges. I did take the club upgrade this time. I was pleased with the appearance and decor it made it very comfortable. Traveling with my family the 4 of us had some snacks at night and a decent breakfast in the morning.
November 21, 2012
Rated 5 out of 5 by gtxreg Friendlt Staff
Complete staff were very friendly. Everyone greets you with a hello
November 20, 2012
Rated 4 out of 5 by GeorgeD Good overall, as expected
Having stayed at numerous Sheraton hotels my expectation was a clean and comfortable room and my stay here met those expectations
November 14, 2012
Rated 5 out of 5 by artie2015 Great Hotel
Great Hotel really enjoyed my stay
November 13, 2012
Rated 2 out of 5 by stirfry This hotel is disappointing
We found this hotel to be noisy, not well cleaned, stains on the rug in our room and generally lacking in almost every way.
November 7, 2012
Rated 1 out of 5 by Sheila100 Hotel Staff
This hotel staff is A+++. I don't know what it is that makes them special, but they seem to function as a team and make me feel very welcomed.
November 6, 2012
Rated 5 out of 5 by tonyHapfrompgh another week
Good visit as always..new guy Jameel at the front desk has really caught on quick..very personable and overall good guy..always calls me by name and very attentive..
October 19, 2012
Rated 4 out of 5 by Jay66 Stay Here Often
I stay here often on business and have always had good experiences. Rooms are clean and comfy, never an issue at check-in, and as a Platinum Member, I am just about always on the club floor and receive suite upgrades when available. The club lounge is good as well with decent hours and a mix of snacks. Overall, a good hotel for business travel.
October 13, 2012
Rated 5 out of 5 by Verified Reviewer Perfect Stay
Stayed one night on a business trip. Staff was very courteous and professional. Room was comfortable and clean.
October 8, 2012
Rated 5 out of 5 by mara convenient
the people were very friendly and accomodated my needs at midnight
October 7, 2012
Rated 5 out of 5 by tonyHapfrompgh SVP
home away from home..I really like the new food in the lounge..Alex is always friendly and attentive..front desk Stephanie and Alyce are always on top of their game..
October 7, 2012
Rated 4 out of 5 by Mary4 Great Stay
One night - great stay for the lenght of time I was there. I went to the lounge to watch the football game and had a very nice chat with the bartender...she focus her attention to everyone!
September 27, 2012
Rated 2 out of 5 by Cinderella2012 Disappointing stay
Uncomfortable window a/c unit. Extremely hard bed. Super expensive breakfast - $4.25 for a cup of Lipton tea? At breakfast there was only one server for the entire dining room and EVERY table in the room was dirty.
September 24, 2012
Rated 3 out of 5 by Kdyer407 OK for an airport hotel
Not a premiere Sheraton property. Desk told me that I was upgraded to the Club Level because my room type wasn't available. (Didn't realize that King Non-smoking was a scarcity.) Got to the room to find the door propped open with linens everywhere obviously in the midst of being cleaned. Called the desk and was told to come back for another room. I told him that I had dragged my luggage to the completely farthest room and wasn't keen on schlepping back. Then he agreed to bring another key to a room close by.
He brought the key along with coupons for a free appetizer and free breakfast (not really special as you get that inthe club level lounge).
Room was clean but had signs of wear - torn wallpaper in the bathroom and paint smears (from the vacuum?) on the bed skirt. I decided that I didn't havethe energy to change rooms again.
It was OK for using points for an airport hotel one-night stay. Notthing special.
September 20, 2012