Rated 4 out of 5 by scotD convenience, location, staff excels
Older property, but well maintained, good recognition of platinum status, excellent accommodating staff on checkin/checkout. Cindy at front desk Rocks ;)
May 9, 2015
Rated 2 out of 5 by matt224 Needs Updating
I recently stayed at this establishment. It was very interesting first walk in only because it was out dated. The front desk in the late afternoon was great. Getting to my room on the other hand, the place feels very old. The carpet, walls, and furniture needs a serious make over. Compared to other Sheraton stays, I did not get that "We want to welcome you to our establishment" feel. Fire alarm went off around 9:00PM the night before I had to work. I think what makes me really want to write this is I called recently to receive a receipt through email and I am still waiting for my email. A sense of "not so urgent" is coming to mind. I was told they were going to do renovations this year. Hope it builds up the quality of the establishment.
April 23, 2015
Rated 4 out of 5 by WineAdvisoryGroup Good SPG Value Hotel
This place is a good choice for those, especially families, who are looking for a reasonably priced hotel in the Ft. Lauderdale area. Inland, but accessible to a lot of places. An older hotel but well maintained. Staff is efficient and aims to please. SPG benefits are nice. Our most recent stay was fine... all 3 rooms were located together and worked well for our family.
April 2, 2015
Rated 1 out of 5 by sidsyS Staff doesn't recognize SPG platinum Member
This is probably the first SPG property where staff fails to recognize SPG platinum members. To begin with, I ordered a breakfast omelet by dialing 140 and it never showed up in the morning. Then, there was no water in my room and when I was walking by the front desk, I thought to remind the young lady at the counter to get some bottles placed in my room. Not only she handed over the bottles to me right there and asked me to carry it myself but also, she told me that she would charge $8 for the water. I obliged and asked her to put the charge on my hotel bill but this has never happened at any Starwood property ever. I AM A PLATINUM MEMBER, I STAY AT SPG PROPERTY 3 NIGHTS EVERY WEEK AND THIS IS NO WAY TO TREAT A VALUED CUSTOMER. TRULY HORRIBLE EXPERIENCE!!!!!!!!!!!!!!!
April 1, 2015
Rated 2 out of 5 by opolil Good location, poor facilities
Good location close to airport, but facilities look like they have not been updated in many years. Inconsistent housekeeping as well, like one bed missing a bedskirt. Bathroom was ok but lights had issues.
March 30, 2015
Rated 1 out of 5 by Bobsreview Room Was Very Poor
Room 117: Carpet threadbare, stained & cigarette burns. Vinyl baseboard loose (water damage?) Bent electrical conduit by closet. Ancient alarm lock with wire hanging out. Furniture old and nicked up. Desk chair badly stained. Feedback card given to desk clerk on way out - no comment offered by staff. No contact from Sheraton office to this date.
March 28, 2015
Rated 1 out of 5 by TammyS Very Disappointing Stay
We checked in for a night prior to an early flight in the morning. We called the main desk to see if there was a function going on in the hotel because there was loud music playing. We were told that someone on the floor was having a party and that they usually went on until very late. We asked to have our room moved and were simply placed in another room on the same floor where the music was not as loud. We also now had to listen to the woman in the room next to us scream for most of the night. Needless to say, we were exhausted for our flight in the morning. I am extremely disappointed in the Sheraton. I have always thought that they were more of an upper scale hotel, but this stay was worst that of a roadside motel that books their rooms by the hour.
March 22, 2015
Rated 5 out of 5 by Lovethesouth Pleasantly surprised
On my first visit to Providence I was welcomed by Barbara, a very friendly lady who made me feel at ease after a very rough trip. She told me how to find everything I needed while staying at the hotel. The room was great. The bed was the most comfortable hotel bed I have slept in ever in all of my trips. Will definitely be back to stay when I return.
March 22, 2015