Rated 4 out of 5 by BusyDad Staff make all the difference
Hotel is nice, but maybe not much more than one would expect (even if expectations fall short at times). What makes all the difference is the staff. Very helpful (and friendly and relaxed at same time). Breakfast hostess (at Club Floor) gets a 100 out of 100. Very close to airport, if that is a plus (it was not for us, as we were driving). A small thing, that was very helpful was that the front desk keeps a rather long list of different types of eateries close to hotel - each with a written directions for how to get there. It is often the small things that make a difference - between a good/ok stay, and one where one come away feeling that expectations were more than fully met..
July 6, 2014
Rated 5 out of 5 by Joe123A Convienient to Traveler
I stayed at this hotel when my flight from PVD was cancelled due to storms in the northeast. The hotel location is convienient to PVD and has a 24 hour shuttle. The staff certainly undestands the distressed traveler and the hotel provided a restuarant and and a restfull night to travel the next day.
July 7, 2014
Rated 3 out of 5 by Tony605030 wait long time to check in
Hotel lost power, have to wait long time to check in.
After check in, no lights in hallway.
July 7, 2014
Rated 2 out of 5 by Jenn773 Quality Not as Advertised
I am a Sheraton loyalist and frequent traveler for both business and vacation. I do not typically leave negative feedback, but this is the worst experience I have ever had at any hotel from the Starwood group and I feel obligated to inform other frequent travelers.
After my partner's flight into Boston was cancelled and he was able to get a flight into Providence instead, we needed to find a place to stay late at night and at the last minute. Being an SPG member, this hotel near the airport was the obvious choice. Also, since my partner had a very stressful day, I decided to pay the extra money and splurge on a suite, as the photos on the website made this option look very comfortable and romantic - the suites appeared modern and nicely decorated.
I was very disappointed when I arrived to find that the actual suite appeared nothing like the example in the website photos. Rather than a separate seating area with modern ivory-coloured chairs and a small round dining table, there were two old torn and stained chairs in an ugly burgundy fabric, probably from the 1980s, and the cushions were so worn out, they had no support. There were stains in five different areas on the carpet. There was only one Sheraton robe hanging in the closet, and it didn't have a waist tie. There was a small dorm-style fridge under the wet bar, but it wasn't cold and made a loud humming noise. The bathtub caulk was peeling away, and the whole room smelled musty.
Furthermore, we were on a Club Floor and the room across the hall had a loud party going on when we arrived around 2:30 AM. We asked the guests if they could keep it down, but they went on into the wee hours. We were then awakened at 6AM by screaming children on both sides of our room. It seems that a hotel this incredibly large might be able to designate a family wing and a quiet wing.
If it hadn't been for our exhaustion of arriving at the hotel after a long day of airport delays, we would most definitely have found a different place to spend the night. The only saving grace of the whole experience was the friendly welcoming staff at our check-in and the manager who offered apologies upon check-out. I certainly would not stay here again.
July 7, 2014
Rated 2 out of 5 by mcm1959 Fell down on promises
Arrived at midnight and hotel very full. Had two rooms booked club floor. Also booked and paid for two adult cots on for each room. Got to room no cots. Called down said they send them up. Guy showed up with only one said it was the last one. Brings a sheet BUT NO BLANKET OR PILLOWS. Makes no suggestion of a fix and basically runs out the door. Kind of ruined the stay. Broken promises. Very disappointed. Tour suppose to do better and you owe me something to make it up.
June 29, 2014
Rated 1 out of 5 by BusinessTraveller789 Not Clean
Stained sheets, dirty carpets,
June 30, 2014
Rated 3 out of 5 by SPete Lousy service yet some great employees
Front desk employees were good at giving lip service. "We'll have someone rght up to fix your cable" noone ever showed up. I told them three different days that I sign up for green choice so why would house cleaning still come over and clean my room, every day the front desk would tell me it was all set and it wasn't for three consecutive days. Having said the rest of the employees were great enginneering showed me how to fix the cable myself (unplug and then plug a wire). Alex at the club lounge was great he was the one that actually got enginnering to come the room to take a look at the cable. Jessica, Rose all good friendly people
June 16, 2014
Rated 5 out of 5 by tonyHapfrompgh great to be back
was in Europe and was great to see everyone. Mike at the front desk is great and alex makes you feel at home in the club.
June 28, 2014