Rated 2 out of 5 by Mike3364 No longer a full service hotel
There are still a few bright spots in this property… Primarily the staff. You can see it in their eyes however, this property is simply biding time until SPG and Marriott figure out their future. It appears that the most recent decision is that the property no longer offers a restaurant for lunch and can no longer offer all day dining from room service. A guest has no choice but to leave the property. That most assuredly is a death knell for any hotels' food and beverage department.
I've stayed here monthly for three years, and I've heard about the much anticipated renovation. It appears that this is not anticipated and there are no signs that it is a priority. They did renovate rooms that were otherwise damaged in the flood. That's it.
Susan in Sales remains the most visible member of the leadership team. They have had turnover in their general manager category but whoever is in the leadership role now, is invisible to the hotels guests.
Bottom line, Post Road has a tremendous number of airport properties and choices for the frequent traveler. This property needs to make a decision soon as to whether or not it once or can offer full-service too it's travelers. SPG members should plan accordingly as this property currently struggles to even compete with the four points brand.
January 11, 2016
Rated 5 out of 5 by Juice516 Trip
Freddie at the front desk, was a great help. Dinner inside the hotel was good as well as the value.
January 11, 2016
Rated 3 out of 5 by DisappointedGuest00 Swinger Party
Decided to get away for the weekend with three families and six kids to get a break from all the pre-Christmas craziness. Our first couple got there before us and found out by talking to the barman, not the front desk, that there was a 250 person swinger husband/wife swapping event there for both Friday and Saturday. Bisexual ladies night as well. (Would have been nice if they mentioned that during our check in or ticketing process) Gets better in that there was a full costume party Saturday night and and in one case there was half dressed almost naked woman in fishnets walking where the kids could see her.
I have no issue with alternate lifestyles but firmly believe that the hotel staff should have notified guests at a MINIMUM upon check in that this was going on and to be aware of their surroundings. Very disappointing!!
December 14, 2015
Rated 5 out of 5 by TFaler Great staff
Staff is kind and welcoming.
November 30, 2015
Rated 5 out of 5 by Roy7 This hotel comfortable and close to airport
Quality Room worth it and near TF Green Airport
November 10, 2015
Rated 2 out of 5 by deerisle Good value but needs updating and better food
I stayed here with my son while on a college visit. The Brown rate was a good value, and the hotel comfortable. It was certainly adequate for what we wanted / needed.
There were a few drawbacks... The room has an older heat / AC system without a thermostat on the wall. It's a window unit that basically runs cold all the time or it's too hot. It's also dry and noisy. The room was clean and comfortable beds.
The club lounge had excellent service but the food was in the bottom 10% of club lounges that I've experienced. It was nice to get bottled water, but we basically didn't eat the food except cereal and a granola bar. The pastries were stale and like you would buy in the frozen food section of an economy grocery store.
The staff was very pleasant but unequipped to handle basic requests-- like making change-- they hadn't put change at the front desk before 8AM on our day of departure.
I will return if I'm in the area because of the value, but this hotel is in need of a lot of updates.
August 16, 2015
Rated 5 out of 5 by Sewsandy Wonderful Hotel - Friendly Staff
We stay at this hotel every time we visit the area, I am never disappointed! On my last visit in July, Cindy Pearson was at the front desk, not only did she greet me with a smile, but she took the time to answered my many questions regarding our stay and transportation needs.
The rooms are clean, the heavenly beds are just that...heavenly! I would highly recommend this hotel to anyone, and will stay here again.
August 16, 2015
Rated 1 out of 5 by Meyved25 Hotel needs some renovation
Lobby was nice, but once we got past that there was a smell of mold. The room they gave us was under ground , dirty linen.... And then the power went out due to a storm,thought they would have a generator,but no. Then they turned of the water to the toilet because they wer having sump pump problems. Had to leave as soon as I got there. Oh, and they only have two luggage carts, so don't wait around. Basically, lost cause.
August 11, 2015