Rated 1 out of 5 by SarahSaint This is a Sheraton???
This room was booked by my corp office for a business stay. The guy at the frontdesk was not very friendly. I got to my room to find the complimentary water bottle was open, used and had not been changed from the previous guest. The bathtub was peeling (looked like an old ceiling) and the shower curtain did not close to cover the entire space which left water on the floor. The room was either too hot or too cold. I had to keep getting up at night to adjust the temp. Upon checking out, the young man (same as day before) didn't ask how my room was, nor showed insterest in how my stay was. Once I got to work, I informed my Corp office about the terrible condition of this hotel. I'm sure they won't be using it again. Frankly, I would have had a better stay at a Motel 8. I would NOT recommend this hotel to anyone.
January 8, 2015
Rated 4 out of 5 by Brad Club Lounge
Outstanding service in the lounge and the morning and evening services were outstanding, hats off to Alesandro (Alex) I experienced his knowledge, and ability to converse with several guest in other languages treating each as he was there just to assist them. Outstanding service professional! I would definitely stay again the next time I am in Providence!
December 21, 2014
Rated 5 out of 5 by WineAdvisoryGroup Excellent Choice for PVD SPG Members
While an older hotel, they've done some nice refurbishment so it's very pleasant. What makes it is the great staff who'll do whatever it takes to serve. Parking is easy. Very enjoyable.
January 3, 2015
Rated 5 out of 5 by Roy7 Good
Nice stay and staff is very wonderful
December 11, 2014
Rated 5 out of 5 by geauxtigers11 Great Service on every level.
This hotel is super clean, plenty of lobby space for business. 24 hour Club Lounge. It feels a bit more luxurious for an airport property in a small market. Very impressive all around.
This hotel is located in a fast pace environment but I felt so relaxed and attended to by all staff. All front Desk including Charlet. Doreen, Jessica, Laura from F&B. Chef and Steve from F&B, great guys! Great food!.... and Jenna in Club Lounge were all fantastic. Every challenge I presented them with ended up exceeding my expectation. Special thanks to Jenna checking in on us afterwards when some unruly guests were being annoying. My family felt very comfortable and welcome. Great Job!
April 8, 2014
Rated 5 out of 5 by tonyHapfrompgh Food is Great
The food at the club lounge is outstanding. You guys really stepped it up and the regulars have noticed..Of course, Alex always takes care of our needs but the improvement in décor and cuisine is terrific. Thanks and we noticed
September 13, 2013
Rated 2 out of 5 by Laurie5549 Very unpleasant
While bed was comfortable, I felt I was sleeping in a pool of bleach
There was a smell in the rest of the room of old and musty
Toilet was dirty
A lot of dust on the bathroom counter and the headboard of the bed
The bathroom sink was clogged - slow to drain
Parking was difficult to find and I had to walk quite a way to get into the hotel / back out to my car
When I told the front desk clerk that I wasn't too pleased about my stay, he simply said, "I'm sorry" and didn't even ask me why! If I were the manager looking to provide great customer service and return guests, I would have policies in place to get details of any complaints so they could be addressed...........poor housekeeping and management.
October 28, 2014
Rated 5 out of 5 by IIoveSF Great hotel offering great service
We stayed here while we moved our daughter into an apartment while she attends Brown. The shuttle quickly picked us up at the airport. We checked into our room on the club level and they told us the club room was still open. Since we were on a plane from the west coast we were starving. What a welcome surprise! We were greeted by Alex in the club room who made us feel right at home immediately. It was so refreshing to be treated like family, truly! Each experience in the club room was the same. The room and beds were very comfy and we loved the free internet, that's how it should be everywhere. At the end of our stay the shuttle quickly whisked us back to the airport in the pouring rain. Since our daughter is in her first year of grad school I know we will be back and we will be staying here! Thank you!
September 26, 2013