Rated 2 out of 5 by Laurie5549 Very unpleasant
While bed was comfortable, I felt I was sleeping in a pool of bleach
There was a smell in the rest of the room of old and musty
Toilet was dirty
A lot of dust on the bathroom counter and the headboard of the bed
The bathroom sink was clogged - slow to drain
Parking was difficult to find and I had to walk quite a way to get into the hotel / back out to my car
When I told the front desk clerk that I wasn't too pleased about my stay, he simply said, "I'm sorry" and didn't even ask me why! If I were the manager looking to provide great customer service and return guests, I would have policies in place to get details of any complaints so they could be addressed...........poor housekeeping and management.
October 28, 2014
Rated 5 out of 5 by tonyHapfrompgh food is great
the food in the club lounge has really improved..In addition to Alex who is always the best, the food has become less fried and has really improved..Management has listened to the guests..nice job
November 7, 2014
Rated 4 out of 5 by WineAdvisoryGroup Comfortable... Good Staff... Convenient to PVD
This place is old, but it's comfortable, the staff aims to please, it's close to PVD (although not noisy)... and the executive lounge is ok for a simple bite in the morning. The staff makes this location work. Didn't try any other F&B offerings. Parking Lot is Free
October 14, 2014
Rated 5 out of 5 by RonFish The hospitality staff was exceptional
We love staying at the Providence Sheraton whenever we are in R.I.
October 30, 2014
Rated 5 out of 5 by geauxtigers11 Great Service on every level.
This hotel is super clean, plenty of lobby space for business. 24 hour Club Lounge. It feels a bit more luxurious for an airport property in a small market. Very impressive all around.
This hotel is located in a fast pace environment but I felt so relaxed and attended to by all staff. All front Desk including Charlet. Doreen, Jessica, Laura from F&B. Chef and Steve from F&B, great guys! Great food!.... and Jenna in Club Lounge were all fantastic. Every challenge I presented them with ended up exceeding my expectation. Special thanks to Jenna checking in on us afterwards when some unruly guests were being annoying. My family felt very comfortable and welcome. Great Job!
April 8, 2014
Rated 3 out of 5 by fitandunhappy Gym needs work
The gym was VERY small and much of the equipment was broken. Don't work up to much of a sweat because the pool is empty with no sign telling the guests when it will be fixed.
October 20, 2014
Rated 5 out of 5 by SPGLifetime1 No risk in staying at this hotel!
Highly recommend you to stay at this hotel. I had the oppty to stay here between travels. Great staff!! Thank you Sheraton
October 20, 2014
Rated 5 out of 5 by tonyHapfrompgh Food is Great
The food at the club lounge is outstanding. You guys really stepped it up and the regulars have noticed..Of course, Alex always takes care of our needs but the improvement in décor and cuisine is terrific. Thanks and we noticed
September 13, 2013