Rated 4 out of 5 by Lou123 Exceptional Customer Service
We arrived late and were checked in with welcoming service. The hotel staff were very kind to help make a special occasion extra special for both my husband and I. Thank you for taking the time to make a business trip more leisurely for my spouse with a nice surprise in our room upon our arrival to smiling helpful staff in the morning at breakfast.
All very much appreciated!!
September 22, 2014
Rated 4 out of 5 by Pinky43 Location to Airport Rental Car Drop Off
This hotel is very close to gas station and the airport rental car drop off (only a few blocks away) without any hassle. BIG PLUS! However, other than a good restaurant inside the hotel, restaurants et al are not within the short walking distance. This clean hotel looks old and needs new facelift! Room is very good. However, for my wife's severe vision impairment and NIGHT blindness, there were several dark spots in room so maid provided several extra lamps which were VERY HELPFUL.
Food in inside hotel restaurant is excellent.
July 28, 2012
Rated 3 out of 5 by frequenter Not bad, but less than I expect
Having stayed frequently at many area hotels, this one is below expectations. The rooms are a bit worn, rugs are stained, lamps a bit rickety. Restaurant service can be a bit sluggish but food is decent. The TV has remarkably few channels, especially compared to several nearby hotels that have many more channels including 5 or 6 premium channels (HBO, Showtime) compared to one at this hotel (just main Showtime channel). Staff is courteous and pleasant.
August 30, 2014
Rated 2 out of 5 by DJS64 Tired Hotel, Needs Upgrade
We arrived on August 10th, 2014 about 4pm to be greeted by a very professional front desk staff that welcomed me as a preferred member.
I was given room 222 which was directly down the main corridor from the front desk. The hallway was littered with black trash bags full of linens, trash etc. in front of each room. All the doors were open and each room looked more "trashed" than the next.
When we opened the door to our room we saw tired furnishings, stained rugs and a bed that was not made correctly, as the fitted sheet was put on in the wrong direction. The room was reasonably clean but not up to the standards I expect from SBG. The pool area floor was not swept and had food and bits of trash scattered.
I used points so my family and I could stay near the airport because we had an early flight the next day. VERY DISAPOINTED!
August 16, 2014
Rated 2 out of 5 Room Smelled Musty-Showed lots of wear and tear
The hotel is old. The room had a nice bed and was comfortable, but had an unpleasant, musty smell upon entering. Also, there was a lot of wear and tear showing. The shower head was loose and cap had pulled away from the wall, and the floor board over the carpets was letting loose from the wall. Hotel is close the airport and main road, so very loud.
September 15, 2014
Rated 4 out of 5 by LocalSPGGold Nice rooms, GREAT front desk staff
I couldn't have asked for a better check-in experience. The front desk staff, especially Freddie??, recognized my SPG status and did everything possible to make my stay a pleasant one.
September 29, 2014
Rated 5 out of 5 by Areli Thank you so much for being there
You Hotel was incredible. The front desk staff went out of there way to make sure everyone was accommodated very well. It was greatly appreciated that during a time when no one was thinking one hundred percent straight (funeral) we could rely on such a professional staff to take care of our housing needs on such short notice.
We thank everyone for their outstanding efforts and especially Michael who clearly went the extra mile on our behalf and on behalf of our group.
July 29, 2014
Rated 4 out of 5 by BigBill Better than expected
In a smaller major city, at the airport one expects some let down. This hotel's staff more than makes up for the not yet upgraded rooms, furniture & fixtures that Sheraton is performing throughout the line. 5-8 years ago, most of the established Sheratons were showing their age, but the new renovations are jut great. This hotel is in process (Work area, restaurant/bar are upgraded), rooms are still a little in need of an update. The staff is one of the most cheerful I have encountered. I stayed multiple nights, so the staff was consistent.
Not only close to airport, off I-95 it is a generally convenient location, it is appreciated to have a more budget priced place to just "hang your hat " and sleep sometimes.
There were many obviously regular customers in the Club.
October 23, 2013
Rated 5 out of 5 by Mayjah Love it
I took my family and it was wonderful, the front desk was great, they are very nice and friendly, the staff was great, everything you need in a hotel is there, you could see the planes, the pool was great, the gym was great, the food was great. My family and i had a real good time at this hotel and everything fun is couple minutes away. I will do it again soon. My daughter forgot her G-Shack watch and the next day i called and house keeping already had it at the front desk for us to pick up, honest people. Love it.
February 19, 2013
Rated 5 out of 5 by lesmack Front Desk Clerk
Michael at check in was outstanding, he was very accommodating and welcoming he is an asset to your hotel!!
September 30, 2014
Rated 3 out of 5 by JOHNSPG Convenient locations and nice staff, but...
If you are flying in or out of Providence, this hotel is in a very convenient location - close to the airport with easy access to I-95 and downtown. The staff is very nice and helpful and they have a nice fitness facility.
But, the rooms are a bit dated, worn out, and not up to average SPG standards. Food in the restaurant is quite mediocre. If you do eat there, don't bother ordering a salad: I've tried three and always gotten wilted, warm lettuce that didn't look fresh even though the price was quite high.
December 20, 2012
Rated 5 out of 5 by PilotSam Perfect for air travelers
This Sheraton is located next to the Providence, RI airport, however I didn't hear any aircraft noise at all during my stay. I appreciated the convenient shuttle service to both the airline terminal and the general aviation sides of the airport.
The hotel staff was extremely accommodating in every way and seemed to genuinely enjoy making my stay pleasant. Perhaps the best recommendation I can give is that I intend to stay there again on my next visit to Providence.
July 26, 2014
Rated 5 out of 5 by Loritep Hotel Great But Staff Surpassed All
We had a terrific stay at the hotel. It was very clean, our room was ready when we arrived and the food in the restaurant was great, but I have to say the best part of the stay was the outstanding staff at the hotel. From arrival we were warmly greeted and taken care of, staff members passing in the hallway had warm smiles and hellos, the maid service were wonderful and very accommodating. It was a really great stay and we would highly recommend the hotel and will definitely stay again. Thank you!!!
August 26, 2013
Rated 4 out of 5 by pharmgrl Nice surprise
Checked-in around 6pm and extremely tired from driving up from NJ. Was upgraded to club level but we had to meet family for dinner at 6:30. Room was as expected, clean and quiet. Only thing I didn't like was the toilet; it had like a gray unsightly stain in the bowl. The manager at check-in is very sweet (don't remember her name but she's from California) and they had lemon water and fruit at check-in; very refreshing. The next a.m. we had breakfast and it was pretty good. Thanks for the upgrade.
August 24, 2012
Rated 3 out of 5 by mugebnil Terrible stay
Jessica at the front desk was amazing, however the rest of the staff was not. Breakfast attendants were terrible the two girls that work the morning shift I don't know their names were terrible. There were no bowls or plates and it was not at all busy . The girls were practically hiding in the back of the kitchen I had to almost walk in the back for plates. The dinner was terrible also there was one server for breakfast and he also doing room service. I waited more than an hour for my food and when it came his excuse was he the only one and there was a flight canceled so that's why he was so busy. There were only two other people in the restaurant besides me and they were also very upset. I have never seen such terrible service. If it weren't for Jessica I would never return to this property.
September 26, 2013
Rated 5 out of 5 by Cheyanne The Hotel's Customer Service
This hotel's customer service was excellent. Every staff person met upon entering building greeted me with a friendly smile and asked if they could assist. I was on a business trip and my companies corp card did not finalize the payment. The Guest Service Assistance and the Assistant Manager on duty followed up with my company and took the worries out of my hand to pay the hotel charges. What great customer service.
August 13, 2014
Rated 2 out of 5 by mcm1959 Fell down on promises
Arrived at midnight and hotel very full. Had two rooms booked club floor. Also booked and paid for two adult cots on for each room. Got to room no cots. Called down said they send them up. Guy showed up with only one said it was the last one. Brings a sheet BUT NO BLANKET OR PILLOWS. Makes no suggestion of a fix and basically runs out the door. Kind of ruined the stay. Broken promises. Very disappointed. Tour suppose to do better and you owe me something to make it up.
June 29, 2014
Rated 4 out of 5 by Shelbelle Sheraton Providence Airport Hotel is a great spot!
I was very pleasantly surprised at this Providence Airport hotel. The beds were very comfortable, the Club Lounge was nicely appointed and met my needs for breakfast. Nice to have a Jura Espresso machine that is easy to operate. Everyone at the hotel is very nice and helpful beginning at the front desk.
September 9, 2014
Rated 1 out of 5 by Manju I will not stay here again!!!!!!
I am an out of town businessman, who owns his own business, and travels at least 1 week of every month to RI. I've stayed at many of the other hotels in the area, based on special offers, but this hotel was one of the worst. My list of problems during my 1 week stay: TV channels did not work during the whole week, instead of having FOX news channel in the room, it was replaced with R TV, the Russian channel, however, FOX news does play in the lobby, on Tuesday, the maid never cleaned my room, my breakfast in the dining room, included toast that was as hard as a rock, the ice maker on the third floor does not work, just provides watery ice or none at all, the room door has a large space around the edge that you can see thru, to the hallway. This hotel, by no way, provides the comfort of home!!!!!
August 23, 2012
Rated 3 out of 5 by JA062512 experience.
1, check in was okay. i never heard or never had the experience that spg guests (whom own time share 2 bedroom) are not allowed to use Club Lounge unless you pay 30.00. I have never heard of this and if you go onto to spg. com it does not say that. Alex in club lounge is the best, very professional and personable. Thanks Alex The bay was awesome!!!!The outside pool area should be kept up nicer so people can sit out there and enjoy the sun/shade it was dirty, no umbrellas and not relaxing.
June 25, 2012
Rated 3 out of 5 by PWocean Providence
Hotel room was fine. Room had resources for business needs. I arrived late in the evening. In the morning I turned on the TV to catch News and World events. Tv did not function properly and no channels were available. Turn on to blank creen: controller would not allow movement to menu or other options.
I advised the clerk of TV defect and he made a note for maintennce team to checkout. TV is not a critical item for myself.
August 7, 2014
Rated 4 out of 5 by MunichVis Excellent Staff
The hotel staff (front desk, shuttle drivers, manager) make staying at this hotel worth it. They are super nice and go above and beyond to make your stay as good as possible.
The rooms aren't the nicest or cleanest; but the friendly staff makes up for it. The rooms need renovating and the carpet is gross; but here are the good parts about the rooms: The beds are comfortable. The showers have good water pressure. The closets are big and have 2 luggage racks. The rooms are a nice size.
August 23, 2013
Rated 2 out of 5 by Winston24 Needs better housekeeping, maintenance
Front desk staff was good, helpful. BUT i had issues w/ room, stayed 2 nights for work. Both phones in rm did not work, dead, not fixed during stay. Housekeeping is lazy - room not clean at check in, water left in ice bucket, no plastic bag, during stay the towels, toilet paper, coffee cups not replenished. Room door rubs bad on jamb, doesnt close or open w/o force. This hotel needs a remodel. RM 223 is subject room.
August 7, 2014
Rated 2 out of 5 by Minicarp Very tired hotel
My first and last visit to this hotel. Very nice staff but very old facilities. My room was very. Old, very small gym, Sheraton club very poorly designed and tired.
I was very disappointed with the maintenance and how tired this hotel shows. I would not come back.
September 10, 2014
Rated 5 out of 5 by Deanpet Perfect Little Getaway
With the summer over and going to the beach is not an option. I wanted to do something fun with my best friend and our kids. I've stayed at this Sheraton in the past and my kids and I and had a ball. So I invited my friend and made sure we all had our bathing suits and we had the best time. The staff as always were friendly, informative and even though they were fully booked managed to get us connecting rooms. Thank you for bringing my girlfriend and I even closer...
October 7, 2013
Rated 1 out of 5 by drmiano Not happy.
A/C not working in room , The next day I called again and was given a fan. Called for wake up call on 7/17/13 for the morning of 7/18/13 at 6:20 AM I told them that one of the phones on the night stand was not working , Was told it would be ok. It was not ok when I woke up at 7:00 AM after a very warm restless night .The call never went through . In the bathroom the exhust fan not working. . Good thing my daughter did not see the crawling thing on the curtin .
July 20, 2013
Rated 5 out of 5 by CGJohn Diamond in the Rough
Five weeks into a three month stay the ENTIRE staff has been more than accommodating. From the very first meeting with Lisa, Director of Sales, to the daily interaction in the club lounge with Alex and the rest of the attendants, my stay has certainly been a comfortable one to say the least. I look forward to finishing out my stay and returning again in the near future.
Aside form the staff, another perk was being in such close proximity to the airport (property abuts) and not having any of the plane sounds in the room. Absolutely no noise even when I am looking at the runway from my window..
I have stayed in 8 other properties in the local area and this one is at the top of the list of places I will stay in the future.
This property was a pleasant surprise for me. Appreciate the effort and thanks for hospitality.
April 19, 2012
Rated 4 out of 5 by Elle13 Friendly Service
The staff at this hotel, from front desk to club room attendees, is wonderful. They are friendly and accommodating, and very welcoming.
September 12, 2014
Rated 2 out of 5 by lisa123 Bad Nigh
I was looking forward to staying at the Sheraton Providence Hotel. my husband and I had a great experience when we stayed for our honeymoon. When I arrived at the hotel, I had my reservation number, but they had no record of me in the computer. They were able to get a room, but we should have looked elsewhere. The other occupants in the hotel were loud and rude. Kids were running up and down the halls, laughing and shouting. If that was not enough, their parents were also loud and walking around with beers in their hand. This continued past 11 pm. We did not sleep well and had an early flight the next day. We did complain twice to the people in charge, but it wasn't until 11 pm that something was finally done. My children were frightened to fall asleep by then because they thought these people were going to come into the room. Poor service!
May 18, 2013
Rated 5 out of 5 by Princesa0214 This hotel has EXCELLENT features
I reserved at the Shearaton Providence Airport hotel somewhat skeptical, not knowing what to expect of the hotel facilities or surroundings. To my great surprise, the hotel is spectacular, the room was amazing, the staff was kind and helpful The frontdesk representative was able to prioritize in getting my room ready while she recommended an excellent restaurant for late lunch. All in all it was an unforgettable experience and I will return.
August 12, 2013