Rated 3 out of 5 by Michelle5 Disappointing Stay
I have stayed at Sheratons around the US for over eight years now. I have never been more disappointed. There were a few problems.
One, finding my reservation took ten minutes to find, and I did not get a warm reception. Secondly, I had a key that didn't work, so it was hard to get into the 24 hr gym. Yes, 24 hrs but it was locked. I understand renovations, but no explanation on why there were no clean towels for the workout.
The scariest thing was thing was with my credit card "incidents". My card was charged fifty dollars when I checked in for incidentals. I have never heard of a Sheraton precharging. I was settling in for my meeting the next morning, and I read an email alert from my credit card company. It came in at 2:06 am. I was charged $74.06 by the hotel. When I went to ask the front desk, they stated it was for room service. My room service bill was less than $20 for the previous night. I started to see puzzlement in their faces, and I inquired again what the charge was for. I got a response of annoyance. After standing there a few minutes silently, the clerk gruffly said that nothing will be charged to my account again. If I want something to eat, I must come down from my room and pay for it myself. My card is mysteriously being charged by the hotel, and you’re upset with me.
August 6, 2012
Rated 4 out of 5 by SofaCity1 Enjoyed our Stay
We stayed while our son attended the Envision conference. Very nice hotel that soon will need updates. Our bathroom had a toilet tank lid that did not fit the tank and the tub had a chip. VERY MINOR itmes but still things that will need fixing over time. I would recommend a different style of tub. The sides are so rounded that you can easily slip and fall. One thing I always request is 2 queen beds in a room instead of 2 doubles. The 2 queens always get great reviews. The hotel staff was easy to work with and very accomidating. We ate several times in the restrauant and found the food very tastey.
September 30, 2014
Rated 5 out of 5 by Kouprey Expectations exceeded
While my travel is limited to one or two trips from Savannah, GA to the Far East yearly, I've been doing so for 14 years, usually stay in very nice hotels, enjoy good food, and expect great service.
The only negative aspect of my stay at this Sheraton was the bedding which is typical these days even in better hotels. There was a bottom sheet, top sheet, and a comforter/quilt which doubled as a bed spread. The latter was too hot but using the top sheet only wasn't warm enough. I don't understand prioritizing the savings in house keeping labor over guest comfort when sleeping. What's needed is a blanket and light bed spread so guests can adjust as they wish. Beyond that the room was very nicely appointed, clean, and spacious.
The reason for my visit was the Medal of Honor ceremony on March 18, 2014 at the White House and all awardees and their families stayed at this hotel. Otherwise I would have tried to find lodging in Washington that was less costly.
On the evening of the 17th the Army held a reception in the hotel attended by approximately 300 people. Hotel personnel staffed this event and all were exceptionally courteous and professional, and the food great.
Though I only had breakfast on two mornings in the hotel restaurant, I've never had such good service. I did the buffet and the diversity and quality of food was superb.
As well, I was very pleased with the interface I had with house keeping and front desk personnel.
The airport shuttle ran every 30 minutes and was timely and comfortable going/coming.
March 25, 2014
Rated 2 out of 5 by JR71 Poorly Managed Hotel
I was very disappointed by three things: the front desk staff, housekeeping, and the hotel shuttle.
I had requested a connecting room with my sister when I made my reservation on-line several weeks prior to our trip. The week prior to arrival, my sister called the hotel to confirm the request. When we checked-in, no trace of either request could be found. They, of course, could not accommodate the request. As a concession, they offered us free parking. This did not make up for the fact that our request had been ignored.
Upon check-out, I saw a charge for “Miscellaneous - $20.” When I asked about this charge, I was told that I had requested a roll-away bed and that is what the charge was for. Of course I had not requested a roll-away. I requested adjoining rooms. So I didn’t get what I wanted and was charged for something I didn’t request. The charge was removed from my bill.
Housekeeping : We were given one bottle of water in our room. And it was replaced only once during a 4 day stay. This is terrible, especially considering the quality of the tap water. We never had our room service menus replaced either. And they never stocked a pad of paper in our room.
Hotel Shuttle: They are sorely deficient on shuttle seats. They either need more shuttles or bigger ones. We had to take taxis and another family decided to drive because the shuttles were full.
This hotel is in a good location. The view from our room was great. And the food was done well. Room service was a highlight. The food was on time and the order was accurate. And they followed up with a phone call to ensure everything was OK. It’s too bad the negative experiences we had overshadowed the good.
July 30, 2012
Rated 3 out of 5 by Andy3263 Alternate room, noisy neighbors, broken thermostat
I arrived at 8pm and my room wasn't ready, so I was placed in a comparable room. It wouldn't have been an issue were it not for the paper-thin pass-through doors that enabled me to hear my neighbor's calls all night, including those of the other person on the phone. Different neighbors the next night, but just as loud.
Thermostat was off quite a bit. When my wife called to have it fixed, the solution from maintenance was just to increase the temperature on the thermostat by about 10 degrees (set to 80-something degrees).
The carpet by the door had some noticeable wear and tearand is due for a cleaning. Aside from that, the bed was really comfortable.
April 4, 2014
Rated 5 out of 5 by HersheyVisitor Room with a View
I have stayed at this hotel many times. The staff is courteous, some rooms have the best view in Arlington/Crystal City in my opinion and above all the goodies, they give are excellent. Being a Gold member, they allow me to use the Lounge if not crowded, 30 mins of free internet (who needs more than that in an evening) and give me either 500 points or 5 dollars off to use at their restaurant if I ask that the room be not serviced which I use every alternate day (save planet). They also run shuttle service to Pentagon City Metro and airport as well. Pentagon City Metro has mall and lots of places to eat as well.
September 6, 2014
Rated 2 out of 5 by KevinM08034 Sheraton Pentagon City...need some improvement!
I'm a loyal SPG Gold Member and I only stay at Sheraton Hotels but I'm starting to rethink that decision. I have stayed at six different Sheraton Hotels over the last three months and half of those stays there were issues.
So the Sheraton Pentagon City where do I start.
We booked a "city view" room and when we checked in we first got a non city view room.
The employee at the front desk also forgot to give us a parking pass...didn't offer any information on internet or the hotel in general.
After seeing the non "city view" room I decided I would go back to the desk and get what we had reserved. There was a different person checking people in and she was very helpful and changed the room to a "city view" room, this was the highlight of the stay at this Sheraton Hotel, the view is nice.
So my wife early that evening attempted to take a shower, well there was hot water and there was cold water...but no mix. We called the front desk and the sent a maintenance person up, it took an hour to fix but it was fixed. The maintenance workers were very nice and apologized over and over...hotel didn't mention anything or offer anything for the inconvenience.
So our first night was paid with SPG Points and the second night SPG Points and cash. Well they attempted to charge us for our first night, then the second night they added an internet fee and a $20 miscellaneous fee, which even they didn't know what it was for??? The fixed the issues but again offered nothing for the inconvenience.
The INDOOR pool was closed for renovation...in August the hottest month of the year...who ever made that decision should be asked why.
So I would not recommend the Sheraton Pentagon City to anyone at this point. Maybe, just maybe after they get done with their renovations they will be a better hotel but at this point I doubt it.
September 5, 2012
Rated 2 out of 5 by RickEMT Definitely Not one of Sharaton's Best
This Sheraton hotel, which bills itself as high-end hotel, is outdated, lacking style, and has a management staff that doesn't seem to put customers first.
The Sheraton commitment to quality and excellence is definitely lacking at this hotel. Not sure if it is a franchise, or what the deal is, but I was there for 5 nights and it was consistently low attention to detail everywhere -- they weren't having a bad day -- this was how it was all the time.
I waiting almost 25 minutes to check in on a Monday afternoon, while front desk staff would start a persons' check-in, then run to get bags from the baggage room, then run out to talk to the shuttle driver, etc. When other guests in line complained to a woman who appeared to be a manager, they were brushed off. The hotel has no charm, no style. It is an aging concrete behemoth. The rooftop indoor pool area and what could be a delightful rooftop terrace had no décor, no plants, nothing except wet tile and some flimsy chairs. The rooms were 1990's style, comfortable but nothing special. They lacked a mini-microwave and mini-refrigerator that is almost standard in any other hotel of this type. The bathroom amenities were reminiscent of Motel 6. Room service trays remained in hallways for more than 24 hours on some days. Parking in this out-of-the-way location was an exorbitant $22.50 per day, even though there is NOTHING in walking distance of this hotel. The fact that they advertise as close to Metro and shopping is ridiculous, especially with the spotty van service to/from Metro they offer. The front desk telephone often went unanswered and required 2 or 3 attempts. I cannot recommend this hotel to anyone unless you are able to get it for under $90/night. I'd rank it with a low-end Comfort Inn. There are so many other more quality- and service-oriented hotels in the Pentagon City/Crystal City area to choose from.
May 20, 2013
Rated 5 out of 5 by NAMPOW Excellent conference facility
The Sheraton Pentagon City hotel is superb for conferences and meetings, particularly those related to the military. The rooms are comfortable, the meeting space excellent, and the food exceptional. Located adjacent to Arlington National Cemetery and Henderson Hall, and a short distance from the Pentagon, the site is convenient for many activities. Shuttles to Reagan International, the metro station and the Pentagon make travel as easy as it can get.
October 30, 2014
Rated 4 out of 5 by Rosey78 Needs bellhops to go to rooms with luggage
came to dest about 230Pm to check in, was told to come back at 300PM check in time, I am a spg member. Continential breakfast price too expensive $40.00 for two people!
November 10, 2014
Rated 4 out of 5 by Wearymom3 Overall ok
My first impression of this hotel was not good, as my husband and I ran to the hotel van parked outside the airport. We were almost there - yelling "wait", and the driver took off. Obviously he didn't see us, but we ended up waiting another hour and 15 minutes for his return. And may I add it was raining HARD? We felt this was unacceptable, especially after calling the hotel we were told he would be there on the 15 and 45 of the hour. Certainly did not set our expectations very high for the rest of our visit. Meals in the bar were so-so, filled the hole and that was all we needed. We would return with some reservations.
May 1, 2014
Rated 4 out of 5 by SPGGOLD74 Ups and Downs...
The bad: Did not realize HOW close the military base is, so was not prepared for the 6:30 AM wake up (my significant other did not hear it, but it woke me up)
Sink was outside of the toilet/shower area (odd) and the door was at an angle. Each time you bounced on the bed the lights would lose contact for a second (extension cord behind the bed) and one of the light switches was popping out of the wall. Half of the windows were opaque.
Great location - some great benefits for SPG status holders. Front desk staff was wonderful. Bed was comfortable and overall this is a good hotel in a great location just outside DC. Housekeeping did a great job and the room was neat and clean.
August 28, 2014
Rated 3 out of 5 by JGiraffe Kind of Old But Still Nice!
The hotel is tucked away between what appears to be a rural neighborhood. So when the concierge told me they had put me in a room with a view, I thought he was joking. Let me be clear, this hotel honestly has one of the best views of Washington D.C. you'll see. You can point out all of the monuments from your hotel room so this is a nice bonus.
The rooms are quiet, and the renovated rooms really add to the atmosphere of the hotel. Wi-fi is good enough to get work done and the staff is incredibly friendly. The gym is about twice the size of most other hotel gyms.
Downsides - the parking pass they give doesn't ever seem to work.
The downstairs bar is poorly designed.
April 1, 2012
Rated 3 out of 5 by Nashvegas21 Horrible restaurant wait staff
Wait staff was rude and condecending towards me and my associates. Did not feel welcome by them. Example: I asked for eggs benedict for breakfast at 7:00 am. The waitress told me that I could not get them because they were not making eggs at that time. Bewildered, I chose to take the breakfast buffet instead, given the unavailability of eggs. When I finished my breakfast, she came to my table with eggs benedict. She then asked me to take the eggs benedict. I set the plate aside, when she returned and chastised me for not eating the eggs benedict for which I could not eat.
This was one of many irregularities from the wait staff. I would not return to this hotel because of them.
July 24, 2014
Rated 5 out of 5 by Mello24 Army Special Event
First of All, I want to give thanks to the following outstanding employees that met my every need and while doing so always called me by my last name as I approached the front desk. Ms. Sevena was superb to say the least. From the time I walked in she was accommodating and welcoming. Her front desk knowledge and professionalism was quick, honest and genuine. Ms. Sura also met the same expectations and work ethics. The Shuttle drivers were awesome and on time and were always willing to help. I really enjoyed this hotel along with 23 other family members. Your staff made our stay and Washington experience amazing.
March 31, 2014
Rated 5 out of 5 by Timushka Comfortable Hotel Near DC
I just completed a one-night stay while in DC for a meeting. I found the hotel comfortable and clean. It was easy to access from the freeway. The staff were friendly and accommodating. I was given a Platinum upgrade to a room on the 14th floor next to the Club Lounge with a nice view of the Capital. The room was similar to other Sheratons I have stayed at. The food in the Club Lounge was better than I was expecting, both evening appetizers and breakfast the next morning. The fitness center was clean, but small and had only two treadmills that were both in use the afternoon I visited. The pool was clean as well.
October 21, 2011
Rated 5 out of 5 by Scott0650 Airport Shuttle
It was very convenient except for the time that I needed it. I had a 6:00AM flight out and the shuttle did not begin its daily route until 5:00AM. Please consider a 24-hour shuttle service.
November 3, 2014
Rated 4 out of 5 by CafedeBear Nice staff and convenient location to DC attractions
the hotel staffs are very friendly and helpful.
Although I booked the reservation via SPG online booking, and it has gotten lost in the sea when I arrived to check in, the front desk associate helped to re-book the room based on my confirmation print out that I have carried with me just in case something like this would have happened.
Overall stay experience was good despite the contruction outside on the road is a bit annoying at daytimes.
Room is clean and comfortable, requested refrigerator upon arrival, and it was delivered and installed promptly after checked in.
September 10, 2014
Rated 4 out of 5 by mk55 Not as good as I expected
The facility is older and the front desk was under staffed. We always had to wait in line. We were attending a meeting at the hotel and on the "Today's Events" sign there was not a list, at all. Then no one at the front seemed to know where the meeting was being held. and there was not even a sign outside the room. A little disappointed overall.
October 27, 2014
Rated 5 out of 5 by NeoNelson Great Experience
Located within distance of Ronald Regan National and five minutes from DC tourist sites. This hotel is ideal for anyone who wants to be centrally located the city and also have the ability to go down to the waterfront and run. This hotel has an excellent and responsive staff with great dining and amenities. The gym has yet to be equipped with more free weights (possibly a bench/squat rack) and internet should be free for such a high-ranking facility. Beside the high-priced internet the stay is comfortable.
October 8, 2014
Rated 4 out of 5 by hermac61 MCM Weekend
Had read the reviews and was hoping for better results. Got them.
Staff very responsive and helpful. Only disappointment was the shuttle to the start of the race. Took us to the Pentagaon City Metro stop instead. Overall convienant to Pentagon City and shopping/restaurants.
October 28, 2014
Rated 5 out of 5 by AS7164 Excellent
Excellent Service, Right from check in to check out, the warmth and the person care given was exceptional, There not enough to say about the staff, they are very caring to your needs and they will go out of the way to assist, Paul Is an asset there always smiling and ever willinging to help, he really made my family and myself at home. Food and Beverage what can i say , absolute professionals all the way through , right from the leader Steven right down to staff , extremely welcoming.It was a great stay and it all stems from the leadership at the top
Thanks once again for making our stay so memorable
May 16, 2012
Rated 5 out of 5 by LegislativeConf DC Conference
Nice hotel but most cab drivers have a hard time finding it. Very close to Reagan National and free shuttle service is a plus.
October 30, 2014
Rated 4 out of 5 by dog72 Visit
Registration staff were very accommodating and able to register us early.
October 30, 2014
Rated 5 out of 5 by SamF New Years Eve Stay
I recently stayed at your Sheraton at Pentagon City. The rooms were immaculately clean and the staff was very polite and professional. There was one receptionist in particular who's name I think is Sura. On top of being easy on the eyes, she was very pleasant and informative in answering all my questions at check in and at check out. Despite what had to be a very hectic 2 days for her, she greeted everyone with a smile. She set the customer service bar extremely high and is a great representative of your beautiful hotel. Thanks for providing me with a comfortable and fun New Years celebration!
January 3, 2013
Rated 4 out of 5 by MitchNou Great place but annoying construction
My husband and I stayed here for 4 nights. It was a pretty clean, but we had some issues which we didn't even bother to report. The hotel is currently under some type of construction we were on the 3rd floor, we heard everything. One morning I woke up with my heart in the palms of my hand from this really loud noise. We also had issues with flushing the toilet, it had to be flushed a couple of times. Elena from front desk was very nice and so was the cleaning lady. Overall it's a great place to stay minus the construction.
September 8, 2014
Rated 5 out of 5 by jason14 Really Nice...
This was my first time at this hotel. I was attending a workshop and found the location very close to lots of things such as food, and attractions.
My room was nice as elegant. There was only one little concern. When I entered the bathroom, there was a small puddle of water on the floor. This could have been from the cleaning crew. Flat screen TV, and nice picture window to view the outside world.
The hotel does seem to have high volume of traffic. Over the two days, I encountered many groups that were also staying for trips to attractions in the area from across the globe.
May 2, 2012
Rated 4 out of 5 by OldFriends2014 Outstanding Customer Service
I checked in early and was provided with a great room. The service at the front desk was outstanding! My room was clean and spacious with a great view of DC. The restaurant was dissapointing. The omelet cook was slow and somewhat inattentive, and her station was dirty. She used the same rag to clean up the omelet skillets that she used to wipe off her station...kind of gross! The buffet fruit selection was very good. Parking was a challenge due to blocked off spaces on the first level of the garage...didn't see why they were blocked off.
August 25, 2014
Rated 1 out of 5 by Jim487 Just want your money
Made the mistake of putting green card out to skip a day of room services. They didn't clean room for three days. Card indicates one day. Staff said ,"Oh everbody knows its for three days". Even asked staff to clean room after two days they iognored my request. On top of this you are suppose to get a five dollar credit for each day never got one for the last day. Ordered room service ever mourning, but could not get them to leave a card you need to put on the door. Front desk was less than helpful. Breakfest was quite good staff from kitchen were pleasant and very courtous.
November 5, 2013
Rated 4 out of 5 by bebehh3 This hotel is close for DC business and helps avoid long traffic delays from further out.
We do so enjoy coming to this hotel for DC business. It is a short cab drive or shuttle to the metro to go to museums, business apointments or medical procedures. The staff at the hotel is very accomodating and I can't think of anything else that they could do to make it a more enjoyable stay.
October 15, 2014