Rated 5 out of 5 by Anne1313 Self Parking Fee $20
I stayed at the hotel on February 2nd and was not told the parking fee was $20 for self parking. I went online and the website just says it is self parking. The assistant manager who checked me in stamped my parking ticket so I could get out. I feel that the Sheraton could make guest more aware of the charge before they see it on their credit card.
February 7, 2012
Rated 5 out of 5 by RIRichard Another Example of Why This is my Favorite Hotel
This is my regular hotel, but was sold out when I tried to book a month ago so I had to go to another property and had to pay in advance for a good rate. On the drive to the hotel on the day of the reservation, they called me and said their computer had a "glitch" and had given away my room so they were transferring me to a less attractive competitor hotel. Enroute I decided to stop by the Sheraton National to ask for advice. The manager greeted me by name at the front desk and when told of my problems said she would rescue me. They gave me a club floor room at a lower price and featuring all their familiar great services. Obviously loyalty is a two-way street at the Sheraton National---I'll be back!
May 21, 2012
Rated 1 out of 5 by SunnyFromCalifornia Beware, Tricks & Traps!
The hotel is nice and the staff members were polite, yet I have to fight for internet as offered free with booking, but always charged additional when check-out.
We wouldn't stay there again because of the cost for parking.
MOST IMPORTANT: Accounting charged me for THREE nights (1 business + 2 Personal Credit Card) when I actually stayed only for TWO (1 business + 1 Personal Credit Card) nights! A/c never responded to my emails and now dodging when I call.
This may be a SPG hotel and for the two days we stayed there was never a concierge on duty.
January 8, 2012
Rated 1 out of 5 by Art37 Appalled
Reason I will not return: we were evacuated at 2:34 AM from the hotel due to fire alarms being set off by drunken and unruly cigarette smokers. I’m not sure of what department in the hotel is responsible for booking parties that included so many very heavy drinkers and smokers who clearly gave no regard for the rules, but the results were appalling. For the cost of a stay at this sort of hotel I would expect a better screening process to be put in place and sufficient security on site to prevent this sort of circumstance from occurring. I used to work in the high-end hotel business in Rosslyn, Virginia. This would never have happened.
September 25, 2012
Rated 5 out of 5 by Cameraman47 Great Staff
We booked a prepaid three night weekend stay at this hotel and were extremely pleased with our choice. Our room was on the tenth floor with a view to the east which revealed the Washington Monument, the Capitol Building as well as Arlington Cemetary. Our room with two double beds was clean and comfortable. But the best thing about this hotel stay was the staff. Every staff member we encountered from the front desk to the restaurant was very friendly, very helpful and always wearing a smile.
December 22, 2011
Rated 5 out of 5 by Carmela06 This has been the best hotel experience
This has been the best hotel experience I have had in a very long time. The staff was there for our every needs; the location was excellent when we got the hang of the shuttle & services provided. There were over 250,000 bikes in for the holiday run, yet our hotel made us feel like we were their only guest. I have already recommended this hotel to 2 people wanting to make the trip to DC. Your staff is WONDERFUL!! Great Vacation.
May 31, 2012
Rated 5 out of 5 by Chef This hotel is so close to downtown D.C.
I stayed with my 3 small children and my wife for 4 nights. The accomodations were outstanding! We dined in the Potomic restaurant for 7 meals during our visit as it was convinient with small children. Not only was the food delicious and fresh, the staff went ouit of there way to make my children feel special. Thank you!!
February 23, 2013
Rated 5 out of 5 by Noorani16 AMAZING
I was there with my daughter Jan, 26 2013. From the shuttle service to the guest services to the cleaning crew to the swimming staff and including the food and the staff , Just one word AMAZING!!!! I felt at home I felt safe and had a great mini vacay... my daughter wanted to stay and didn't want to leave but we had to leave .... THANK YOU SO MUCH FOR EVERYTHING!!! LOVE YOU GUYS FROM THE BOTTOM OF MY HEART AND GOD BLESS. THANK YOU AGAIN FOR EVERYTHING. I WILL RECOMMEND THIS TO ALL I CAN,.....!!! I will plan my next mini vacay there...ASAP!
January 28, 2013