Rated 4 out of 5 by SemperSleeper Great Hotel, Front Desk needs work
Had a great stay except for the checkout. Being that these were my departing experiences, they are what sticks in my head for this review. Overall, great hotel, location, facilities, room, (view was a bit rough), but all in all great...except for the Front Desk Manager. I had been told 3X prior (two times on the phone, and another at checkin) that my breakfast was included in my rate, and when there was a complication when my food bill came, the manager in a very rude manner told me I had to pay. He then simply went on to berate another customer in front of many others waiting to check out. The rest of the staff under this manager also lacked the empowerment to make any decisions, which was probably half the issue as well. Yes, my issue is simply over $20, but I wanted to alert you to a bigger issue with your morning check out staff.
June 30, 2014
Rated 5 out of 5 by waltz123 Great Hotel; terrible satellite TV
We were in Arlington for my father's funeral at Arlington National Cemetery. Staying at the Sheraton Pentagon, with being so close to both the airport and the Cemetery, made the travel plans stress-free. The food was excellent and all of the staff were friendly and helpful. Our only complaint is their use of satellite TV that went out completely on Wednesday night due to an electrical storm, right in the climax to a mystery show; we never did find out who-did-it!
June 29, 2014
Rated 5 out of 5 by Amy41 Everything was perfect!
The bed and pillows were so comfortable, staff was awesome and the bathroom was clean and spacious. I have not one bad thing to say!
June 28, 2014
Rated 2 out of 5 by NLee Untreated Front desk employees
There was another event with many high school students coming. I was trying to ask a question while I had already checked in. Yet, I had to wait in the line for a long time before the simple question could be answered. There was SPG line, but they did not use it.
June 25, 2014
Rated 4 out of 5 by sylvia14 The hotel is situated in the perfect location.
We had a wonderful experience and will definitely recommend it to others.
June 24, 2014
Rated 5 out of 5 by Sammy4882 The staff is great
The hotel is very nice and clean. The hotel staff was very friendly and helpful.
June 24, 2014
Rated 4 out of 5 by GeoffB100 Great Views
Great views at night from the "city view" room. Good condition for the most part. Limited on the restaurant food options but really pleasant staff
June 23, 2014
Rated 2 out of 5 by psj1949 dirtee carpet
Room 612...carpet is dirty and stained in many places...upon checkout I mentioned same to staff, my observation was not even acknowledged...scratched & outdated furnishings may not sell @ the garage sale
June 23, 2014
Rated 1 out of 5 by Louie898 Poor service, old musty room
It started with check-in where the front desk appeared overwhelmed and unfamiliar with even the basics. Same issues when I went to check out. room was musty had sour odor, bath area was way too small. Food choices were extremely limited.
June 23, 2014
Rated 5 out of 5 by Attendee12 Pleasantly Surprised
Attended a conference, and apart from being "land locked" (no outside space to enjoy during breaks) it was an excellent experience. Best banquet food I've ever had at a conference. Quality and selection was great! Sleeping rooms were comfortable and staff was friendly.
June 23, 2014
Rated 5 out of 5 by Bigdaddy55 Sleep very well
Restaurant and bar, very good service.... Points SPG not recognized. Also, when I call or on line my rates very.
June 22, 2014
Rated 2 out of 5 by Michael0745 Needs improvement in many areas
Room was not clean as it should be. Wallpaper peeling....Restaurant unsatisfactory....Club lounge tables not clean....Restaurant tables not clean.
June 21, 2014
Rated 1 out of 5 by neenaw Worst hotel I ever stayed in
This was the worst experience I've ever had at a hotel. The carpets were so stained I could have played dot-to-dot on them, the shower curtain was stained (had to leave notes to housekeeping to change it TWO days in a row until it was finally done#, towels were poor quality, no frig or microwave #got my fridge for free because there were so many issues with my room#, hotel restaurant had extremely poor quality of food and outrageous pricing, at $244 per night #DISCOUNTED rate# they could at least provide complimentary breakfast, but do not. The Starbucks in the lobby ran out of coffee!!! On the last day of the conference we were told there wouldn't be tea or coffee available for us, but we could purchase it from the Starbucks. DID I MENTION THAT THE STARBUCK'S RAN OUT OF COFFEE!!! Terrible location; nothing within walking distance #not that you would want to walk around in this neighborhood even during the day). I was basically forced to stay here because I was traveling for work. I've already recommended to the planning committee this venue be deleted from the list of possibilities for next year's conference.
June 12, 2014
Rated 4 out of 5 by Marilyn79 Restaurant was great!
I enjoyed the steak special Saturday night and the waiter was wonderful, polite, and such a hard worker, and Happy!
June 10, 2014
Rated 3 out of 5 by SPGTravelerinDC This hotel is great for Pentagon access
I live in Washington, but needed a place to stay while contractors were working in my apartment. This hotel was close to the Pentagon and Downtown, and the staff is friendly and responsive. Breakfast is delightful, and the views are spectacular. It is not the newest hotel, but it is definitely well-maintained.
June 5, 2014
Rated 4 out of 5 by SirC Tucked Away
I would recommend this facility for the overall efforts of staff members and partnering services to ensure a pleasant experience for their client - the guest. Although challenging to reach due to construction in Arlington adjacent the expressways, it proved worth the challenges to stay at this location.
June 2, 2014
Rated 5 out of 5 by ej70 Staff
Your staff was excellent, my wife and I were departing for the MacArthur ceremony and I told one of your staff members that I was worried about checking by noon. He arranged my checkout time at 2 PM. The luncheon ran past 2 PM, when wife went to check out, your front desk staff told her not to worry and gave us the added time needed to clear the room. The cleaning person was equally accommodating when we in the process of packing. GREAT SERVICE. Please thank your staff on behalf of my wife and I.
June 1, 2014
Rated 4 out of 5 by JohnP11 The staff was great!
The staff was very friendly and kind!
May 30, 2014
Rated 4 out of 5 by Sisters4 Our DC sisters weekend
Your employees were very polite & professional. The food in your restaurant was great. I think the rug in the room ( 1205 ) should be replaced soon, The only thing negative in that room beside the rug was the view . Your Hotel over all was lovely but I would not want that room again, Thank You
May 21, 2014
Rated 3 out of 5 by Anonymous2014 Average
One side of the hotel is rather noisy (street + outside fans noises). I asked to change room, the staff agreed but its tone of voice was rather impatient making me quite uncomfortable.
Rooms are correct.
Surprised they offer samples of body lotion, shampoo and conditioner, but no shower gel.
Convenient shuttle bus running every half hour to the shopping mall.
Breakfast and Wifi were not included - found the overall price high.
May 19, 2014
Rated 2 out of 5 by mere333 Out dated and poor housekeeping
room was not well cleaned
May 12, 2014
Rated 4 out of 5 by MarinePFM1 5 to 9 June Stay
My Stay was made very plesant by the Hotel staff. The Day of Check-In was a very pleasant experience starting with the Desk Clerk (Denika) She was outstanding during check-in. She provided detailed information on the services that the hotel would provide during my stay. I also checked out with the same person and again she was outstanding. I informed her that the bath room lighting for my room was not good and that the sink was located off center and the lights were off to one side making the lighting of poor quality when using the sink, the sink was also very small in my room. The Hotel resturant was outstanding, so were the other guest services.
May 12, 2014
Rated 5 out of 5 by Kenny112 Best location in DC area!
A great location w/very comfortable beds! Front desk staff is exceptional. Eddie always went beyond my expectations! Looking forward to my next stay!
May 7, 2014
Rated 4 out of 5 by Julie805 Business
The location of this hotel was not bad, because there was a complementary shuttle service to the nearest subway station.
The food in the bar & restaurant was good and not expansive.
Room service food was less than our expectation. There should be something else than just one piece of toasted bread and fruit juice for "continental breakfast."
The people in the hotel was nice and kind.
May 6, 2014
Rated 4 out of 5 by mar27 Where's the Coffee
Hotel is very nice, but fairly isolated. You'd have to drive to find anything to eat. As such, the hotel's one restaurant is the only option for dining. It is difficult to get a simple cup of coffee during the middle of the day. Around 3:30 p.m. I was looking to get a cup of coffee and there was no one at the restaurant or bar. Finally someone came out after several minutes to help us.
May 6, 2014
Rated 3 out of 5 by saywhat4 Poor Sheraton Experience
There are other Sheratons and Starwoods in the Northern VA area that are much better than this facility. Beds were not up to the typical Sheraton Sleeper level of quality.
Unless you walk into the next door Marine base, there is nothing within walking distance of this hotel which is hemmed in by multiple uncrossable highways.
Rooms were clean, but featured an older bathroom layout with sinks outside of the main bathroom area.
May 2, 2014
Rated 4 out of 5 by Wearymom3 Overall ok
My first impression of this hotel was not good, as my husband and I ran to the hotel van parked outside the airport. We were almost there - yelling "wait", and the driver took off. Obviously he didn't see us, but we ended up waiting another hour and 15 minutes for his return. And may I add it was raining HARD? We felt this was unacceptable, especially after calling the hotel we were told he would be there on the 15 and 45 of the hour. Certainly did not set our expectations very high for the rest of our visit. Meals in the bar were so-so, filled the hole and that was all we needed. We would return with some reservations.
May 1, 2014
Rated 1 out of 5 by Dissatisfied14 Overall Bad Experience
I stayed here for a wedding event. We had reservations that I booked at the end of October under a group rate for the wedding. I booked four rooms with double beds. When we arrived at the hotel, just before three, we were told it would be 40-50 minutes until the rooms were ready. Not what you want to hear after traveling six hours. Finally they "found" a room, with a king bed. Uh, no. waited while they scrambled around and came up with a double room. But only one. We were able to take the luggage to this room, and get on with our plans. They tried to give us another room, but it had a horrible odor, something of a cross between heavy cigarette smoke and cat urine. The rug was filthy. I have a feeling it is a room they don't use often.They did eventually offer us a suite, which was a nice surprise. They also comped the internet and parking fees. But the other two rooms remained king accommodations. When I called the 800 number to check on the reservations and make sure that I had booked what I thought, I was told they were switched to the king rooms at 11:51 that morning. "Did I check in early?" -No, at that time I was halfway to my destination. The desk clerks told me they overbooked their double rooms - somehow, that shouldn't be my problem.
The shuttle service was nice to take you to the shopping mall and metro. The shower was a drip, with low water pressure. My family was spread out all over the hotel. There were hundreds of kids on school trips. The rooms were clean, but dated, with stains on the carpets and the furniture was a little beat up. The location is a little inconvenient, but from the side of the hotel facing Washington, the view is spectacular, if you are up high enough.. Otherwise you are looking down into people's houses and yards.
The wedding reception was great. Good food, quickly served, and run without problems. Except for the lights which I saw at least three people, including myself and a waitress, trip over.
Suffice to say, it is not a place I am ready to run back to right away.
April 29, 2014
Rated 5 out of 5 by QueenandKingTD Above my Expectations
I was completely blown away with the size of the room. It was very clean and smelled fresh. The amenities were wonderful! We loved the smell of the hand soap. I was not a SPG when I booked my reservations. (I became one by the time I checked out) I was however, put on a SPG floor and the view was to die for!!! We checked in at dark so that made the view even better. We really never wanted to leave the room it was so relaxing and comfortable. We did take a tour of the hotel and the pool, gym etc is extremely nice and we will journey out of the room and use them the next stay. We were extremely happy with everything at this property and will be back soon.
April 22, 2014
Rated 4 out of 5 by Lisa1206 Hotel Stay Comfortable and Convienent
I stayed here for 2 nights with my son while visiting 2 colleges in DC, the staff was wonderful and the room met all our needs. I would definitely stay here again! The shuttle service to the Pentagon City METRO was always on time, would suggest adding extra's shuttles during peak hours.
April 16, 2014