Rated 1 out of 5 by Nobody495 Never Again!
We had more problems with this hotel than I have ever had. First off, we went to the website to look at the hotel information. We found two completely different websites with different information for the same address. It took us 4 calls to figure out how to get someone at the front desk to help! Then we made reservations based on what we were told --- we ended up needing to change the dates by one day. Again 4 more calls to get this done and when we got there it was not changed! The room we had was small, dark and had a strange ceiling. Others we were with had the better rooms for the same rate! They had a fridge and microwave (we did not), they were in the main hotel (we were across the drive), the maids did not refill the coffee packets, and the bathroom was not cleaned properly! Hotel staff were totally unhelpful! Restaurant was very high priced and no nearby places to find food without getting on the shuttle or metro! Hotel staff were not helpful in telling us about the area either by phone or in person. The front desk person checking us out would not speak clearly or loudly enough for us to hear and understand what he needed. The conference we attended had served coffee and that was removed by 10 am. Then when I took a break hotel staff removed my food from my table even though I was not done! Very poor place, poorly informed staff and I will not stay here again!
August 18, 2015
Rated 1 out of 5 by Professor54 Pentagon City Staff NOT up to Sheraton Standards
I do not recommend this hotel for a stay under any circumstances! I stayed at the Sheraton Pentagon City during the first week of August 2015. The hotel was the site of a National professional conference. The facility was well below the standards i expect for a Sheraton. It had a shabby feel to it. I stayed for 5 days and had many opportunities to interact with all levels of staff. The staff at this hotel were, to a person, unfriendly, unhelpful, and disinterested in assisting guests needs. I will not recommend this hotel! I will also think twice about staying at a Sheraton again.
August 16, 2015
Rated 5 out of 5 by Whit68 Saved my life
I lost my wallet between BWI and the hotel. It was almost midnight and the staff did everything necessary to confirm my identity and allow me to check in. It was astounding and made what was a very tough night easier as I was able to check in. Kudos to the staff for customer service. Saved me from a very trying night. You're the BEST!!!
July 21, 2015
Rated 4 out of 5 by CJ67 Great view, service issues
The hotel is fine and the club room on the 14th floor has a sublime view. Facilities are as expected.
Front desk greeting was fine except for no wifi explanation. I was kindly provided with 2 drink vouchers...... Much appreciated.
However, 2 service issues were troubling. First, checkout was delayed 10 minutes due to an overly chatty employee.
More importantly, I had to cancel additional nights and did so a week prior to my stay. I received an email stating that I would receive a refund for a portion of the cancelled stay.
By the time I checked in, the refund had not posted, so the FD agent kindly sent an email to Accounting after my inquiry as to status.
No word back yet. What should have been a simple matter now may have to be escalated unnecessarily.
July 18, 2015
Rated 4 out of 5 by cc62 great features
hotel has great features, shuttle service was great, we did not have to move our car to go sight seeing in the DC area, drop off at mall and metro was great!!! overall staff and service in the hotel was great !.. will recommend !
July 8, 2015
Rated 1 out of 5 by joe811 staff are terrible
the check in staff and bell man were the rudest I have experienced in hundreds of nights in hotel stays. I will not stay at this Sheraton and the management is unresponsive to my comments and requests to contact tbem
July 7, 2015
Rated 5 out of 5 by AJBar Perfect hotel for our trip!
I stayed here for a weekend trip to DC. Check in was easy, staff was efficient. The room was very nice, the view was perfect. I stayed in the main tower of the hotel. The first night, my husband realized the bed was sunken on one side and he slept poorly that first night. We let the front desk know and they took care of it pretty quickly while we were out sightseeing. It was very nice after that, and we appreciated the housekeeping staff's responsiveness to the situation. I wish I had gotten her name - she was excellent during our stay. We were comped breakfast for the trouble - this was unexpected and highly appreciated. The shuttle was ON TIME which was so great because it was so reliable, convenient to get around, comfortable. I would definitely stay here again. It was a great example of the Sheraton brand. Thank you!
June 12, 2015
Rated 1 out of 5 by MAOK Hotel physical facilities and service needs improvement
It was a very unpleasant experience. The room service did not replace soaps or lotions, electrical outlets did not work, clock did not work, front desk promised to send up luggage rack because suits could not be hung up, bit they never did. food servers at meals were very pleasant, however it took three tries for the steak to be properly prepared. There are no close convenient stores w/o taking the shuttle or driving
June 9, 2015