Rated 5 out of 5 by 15underpar Great service, location
We really enjoyed our stay. We only planned on staying one night but after we checked into the "other" hotel we started missing the accomodations. One phone call to SPG allowed us to check out of the "other" hotel and return to the Pentagon City Sheraton. Once the rennovations are complete, this hotel will be the place to be when you visit DC!! We are already looking forward to our next visit to the DC area! Also, the front desk staff was excellent. One young lady in particular (Venus, I think) was just wonderful!
October 15, 2012
Rated 3 out of 5 by Amorae Good exempt for a few minor things
This is a nice hotel with a convenient shuttle that drops you off at the airport or the nearby mall & metro station. There were a few minor things that could have been better:
The doors to the hotel rooms slam loudly unless one shuts them carefully. I know this is probably a security thing, but it is also really annoying when one is trying to sleep and is woken up by several doors slamming at 6am.
There was no ironing board in our room (#423), which was fairly annoying when we pressed for time to get out the door. We did not contact the management because we were in a rush to get ready.
Several of the outlets in our room were faulty. The one in the bathroom didn't work at all and two others were too loose preventing things from staying plugged in (annoying again).
On the positive side, the beds were pretty comfortable and the facilities kept up except for these minor issues.
It would be nice if there was a complimentary breakfast and a hot tub.
April 8, 2014
Rated 5 out of 5 by VATraveler17 Outstanding Service
Elena at the front desk provided exceptional service upon check in and quickly recognized SPG status. Great job!
Ermerlita at the club lounge during breakfast was very accommodating, friendly, and maintained the place spotless! Outstanding Service!
Lady at the pastry/coffee shop, front of the restaurant helped me set up a muffin try for breakfast. She went way and beyond her way to make sure the breakfast purchased were presentable. Thank you!
March 4, 2014
Rated 4 out of 5 by DooLittle The hotel location is great
The hotel is close to the metro station and a shuttle bus to the metro. It was great for going in to DC but far enough away to not have to be a part of the city.
The first breakfast that I had for the conference was awful!
April 16, 2014
Rated 4 out of 5 by Sase2 Great For Families
Staying at this hotel was so very nice. My family and I just wanted to get away. When we first signed in we met Cy, the person at the registration desk. He went out of his way to make sure that our family was comfortable and happy. We aren't familiar with the area and he made sure that we knew exactly where we were going. Thanks so much, Cy.
If I would report a problem, it would be that we weren't able to use the pool because they were doing construction. I just wish that we had known about that.
October 11, 2012
Rated 3 out of 5 by Kimikoftokyo Wrong Time To Visit
I visited during the hurricane we had last August. I had no where to go so I decided to stay here. The first problem that I overlooked was that They couldn't find my name at the front desk. I had to find internet to try to get on my phone to show them . Until I just showed my Starwood card. The place was wonderful the room was nice though the lights went off and such. What makes me give it a bad rating because of the staff. They maybe was too busy with the hurricane situation to even help me with my problem, I didn't even get to talk to the head of it all. If i didn't press through customer service for a few month, I would of never received a sorry from him. They were just rude the only nice people were the cleaning people. Because of the late response I will not stay there unless I have to.
February 8, 2012
Rated 2 out of 5 by Jim1000 Worst Starwood Experience - Never again
The hotel is decent to say the least, but the staff at the desk are subpar. However cleaning staff -- very kind.
From check in, staff was rude and curt, lacked courtesy and was quick to get you out of their face. Management was disorganized, and while waiting to get checked in, female staff complained about their personal lives etc., which made other patrons visible uncomfortable and annoyed.
At check out, billing was off, overcharged on parking and other misc things. At check out, staff again was bickering and showed a great deal of complacency. Had to print out bill four times to verify correct amount, but AMEX statement shows incorrect charges - in dispute now.
Regretfully chose this hotel due to value, but regret choosing it. Will not stay here and will not recommend to anyone to stay here.
August 29, 2013
Rated 4 out of 5 by 2travellers Nice hotel but .....
Nice hotel. The location is a bit off the beaten track though which wouldn't be a problem if the van service was reliable. I found the van service to be undependable. When calling to schedule a pick up, you are given a standard robotic response which is unreliable. You have to call 2-3 times to actually get someone to pick you up. When you're standing outside in the cold, freezing waiting on a shuttle that does not come when its supposed to, the beauty of the hotel diminishes greatly.
February 26, 2013
Rated 5 out of 5 by Joyfulkira Great!
I was able to stay at this hotel for a special SPE rate which made the stay even more exceptional! The staff person at the front desk was very pleasant and that starts your stay with a positive outlook! The room was fresh and clean. the towels were fluffy and bright! The bedding was clean and the pillows were plentiful and fluffy. Our overnight stay was quiet and restful. In addition, we were able to attend our conference and leave the car parked until 7pm after we checked out!
July 27, 2012
Rated 1 out of 5 by Dissatisfied14 Overall Bad Experience
I stayed here for a wedding event. We had reservations that I booked at the end of October under a group rate for the wedding. I booked four rooms with double beds. When we arrived at the hotel, just before three, we were told it would be 40-50 minutes until the rooms were ready. Not what you want to hear after traveling six hours. Finally they "found" a room, with a king bed. Uh, no. waited while they scrambled around and came up with a double room. But only one. We were able to take the luggage to this room, and get on with our plans. They tried to give us another room, but it had a horrible odor, something of a cross between heavy cigarette smoke and cat urine. The rug was filthy. I have a feeling it is a room they don't use often.They did eventually offer us a suite, which was a nice surprise. They also comped the internet and parking fees. But the other two rooms remained king accommodations. When I called the 800 number to check on the reservations and make sure that I had booked what I thought, I was told they were switched to the king rooms at 11:51 that morning. "Did I check in early?" -No, at that time I was halfway to my destination. The desk clerks told me they overbooked their double rooms - somehow, that shouldn't be my problem.
The shuttle service was nice to take you to the shopping mall and metro. The shower was a drip, with low water pressure. My family was spread out all over the hotel. There were hundreds of kids on school trips. The rooms were clean, but dated, with stains on the carpets and the furniture was a little beat up. The location is a little inconvenient, but from the side of the hotel facing Washington, the view is spectacular, if you are up high enough.. Otherwise you are looking down into people's houses and yards.
The wedding reception was great. Good food, quickly served, and run without problems. Except for the lights which I saw at least three people, including myself and a waitress, trip over.
Suffice to say, it is not a place I am ready to run back to right away.
April 29, 2014
Rated 4 out of 5 by Lavender This hotel is pretty good.
The mattress is a too soft for my taste. There's no place to hang the hand towels where the sink is in the vanity area, and that old, yucky rubber in the bottom of the tub needs to be removed! After check-in I had to go to the front desk & ask for additional towels because no one answered my 4 calls. The garage could use more directional traffic flow signs. The wait staff in the ballroom was exceptional! But the man & woman at the desk at check-in where not friendly at all.
November 7, 2012
Rated 3 out of 5 by Jaspen The Hotels Location is nice in regards to DC but CONSTRUCTION is horrible nearby.
Title says it all. Rooms are not very private. Neighbors can be heard easily as if they were in your room. Beds are very firm. Breakfast is overrated. Parking fee is high.
April 10, 2014
Rated 2 out of 5 by mikeandelaine Location great for what we needed - then it went downhill!
We recently participated in Wreaths Across America at Arlington National Cemetery. Sheraton Pentagon City was the perfect location for a place to stay.
We arrived on a Friday evening - "Sorry sir, the club is closed for the weekend". We are SPG Gold with 26 stays so far this year. We have to come expect and enjoy the club.
Our room had a great view of the city, but you didn't want to look down as the carpet looked like it had come out on the losing end of a frat party beer blast. I took pictures to document the mess.
Now when other SPG hotels have had closed clubs we have been invited to breakfast at no cost, as if we were in the club. This offer was not made to us.
For our 26 SPG stays this year this was hands down the worst. However, the honor of participating in Wreaths Across America made the whole trip extremely worthwhile.
December 20, 2013
Rated 4 out of 5 by Skyehiker Good Business-Trip Hotel
Just depends on what you need a hotel for. For me, on a business trip, it was great. Dependable, consistent, on-time shuttle services for the 5-minute ride to/from DCA or the Metro station & mall at Pentagon City. It's a conveniently short distance by taxi or a couple of stops by Metro to private & gov't offices in nearby Arlington, Rosslyn, etc. It's an "airport" hotel that doesn't feel like one. Its Club Lounge has a great selection of hot foods to enjoy after a long day of meetings. Now, it's not for the tourist--there's nothing touristy nearby, not much really to walk to right around the hotel, and you're a solid several stops to central DC attractions. So, if a holiday with the wife & kids is in order, think elsewhere. BUT, on business in DC, and in need of dependeable staff and service, the Sheraton National was a great fit.
October 22, 2011
Rated 5 out of 5 by Kart Great Experience in DC
The hotel staff were efficient and friendly even when our flight put us in at 4:00 am. We enjoyed our stay very much.
April 8, 2014
Rated 4 out of 5 by Cosmo57 City View vs DC View
Overall experience to Sheraton National was great. However, during the reservation process, I specifically asked for a DC view room since it was the room type we had 25 years ago. When the confirmation was emailed to me, it showed City view so I called the property to inquire about the mixup. The property assured me we had a DC view room. Long story short, we ended up with a City view room. Very disappointed when we were told no DC view rooms available.
November 11, 2011
Rated 4 out of 5 by travelguy location-close to DC but not good at night
I've stayed at this hotel a couple dozen times. It offers free shuttle to Metro (subway) and airport at scheduled times. The area immediately around the hotel has always seems a bit sketchy to me and there are no other dining options in walking distance. However, you can zip into Pentagon, DC, Crystal City, or DCA airport within a couple minutes. Views from East facing rooms are amazing--all of DC in your view. And it's spectacular from the Club Lounge.
October 31, 2011
Rated 3 out of 5 by LenH Location and Great Rooms
This facility has great rooms, the views are fantastic of WDC, and the rate was excellent. The only drawback I found was that the restaurant did not seem to be open in the evening when I would return from work, for some reason. There was food available in the bar, but the menu was very limited, and pricey - I exhausted my options with just 2 nights there. They need to 1) keep the restaurant open for dinner, and 2) expand the menu with more options.
December 21, 2012
Rated 5 out of 5 by joejoe21 great view from our room of Washington, DC
great room. but not sure why they didn't spot clean the bad spot on the carpet in our room. room 1012. also got upgraded using points to us the Club level only to find out they were closed on the weekend, no mention on website of that surprise, hope we can get compensated with some points put back to our account.. Great service other than that especially the airport pickup.. oh also pool was closed, can't believe in the middle of summer, oh well...
August 14, 2012
Rated 3 out of 5 by Vega149 Awesome view of downtown DC
Overall, hotel was nice. Lobby area was beautiful, staff was friendly and more than willing to accomodate needs. Room was ok, but carpet and beds need replacement. Shuttle drivers were not friendly - one suggested I put my kids on my lap to make room for other guests. Kids were disappointed pool area under construction and closed. Breakfast was expensive, parking was expensive. Be sure to as for view of DC when checking in, beautiful at night!
August 17, 2012
Rated 5 out of 5 by John1921 Outstanding Staff Member
Ms. Denise Hodge is an outstanding member of your staff !!!
April 5, 2014
Rated 5 out of 5 by VATraveler17 Outstanding Service at the lounge
Emerlita provided OUTSTANDING service during my stay. The breakfast by far was the best around! It's the cleanest and offers a wide array of food! This is now my favorite Sheraton!
The lounge is always clean and the service is exceptional! Great job Emerlita!
March 7, 2014
Rated 5 out of 5 by JEVa Great Staff
Enjoyed my stay but have to say the staff is what really topped off my opinion. From the shuttle drivers, to front desk, to housekeeping and restaurant staff, everyone was extremely friendly and very helpful.
While the facility is very nice, it would only be slightly above average without the staff. They perform their tasks well but stay extra kind and thoughtful while doing so. My thanks to all of them.
October 11, 2012
Rated 4 out of 5 by Phrixus First Visit
Lobby area is amazing.
Beds were incredibly comfortable and got the best sleep I've had on travel in a long time! Shower was strong and hot - just what I like!
Room not as clean as expected - carpet stains and faint musty odor.
Internet access requires ethernet cable, so have to work at desk - can't sit in chair or bed. Also had to pay for 1MB access - slower than my hotspot.
September 15, 2012
Rated 3 out of 5 by DebaryJohn Comfortable & Very Clean
The only reason I can't rate the hotel higher was because we had a family with 3 children next to us. I don't know where the parents were because the children were running up and down the hall and slamming their door for over two hours. I tried to call the front desk but could not get through despite numerous attempts. I went and asked the children to quiet down -- that worked for all of 5 minutes.
September 25, 2012
Rated 5 out of 5 by Allie Great hotel for a DC vacation
We had a wonderful time for the 3 nights we stayrd at this hotel. We were greeted by very polite and helpful staff. It was our first visit to the DC area and found this hotel to be comfortable and convenient to downtown DC, the monuments and Arlington cemetery. Our room was spacious and clean with great views of Washington monument. We had delicious appetizers and drinks at the lounge. Thank you.
August 14, 2012
Rated 4 out of 5 by Joyce101 Our overnight stay
Our overnight stay was very good. Check in was quick and efficient. Our room was clean. The parking garage is the only thing which needs improvement. The garage is absolutely filthy, garbage was everywhere on the ground and we could smell urine. Felt that it does not match with the rest of the Sheraton name. This parking also was not included with my stay so we paid extra for this--disappointing.
July 26, 2012
Rated 3 out of 5 by SavvyTraveler1 Very Friendly Employees but Tired Facility
Perfect choice for my one-night visit due to its location and price, and the staff couldn't have been nicer. But if you care about quality conditions, choose another hotel. Example: my 11th floor "view" room had dirt-streaked filthy carpeting, a smoke detector hanging out of its wall socket by its wires, and old water stains on its ceiling. This hotel is tired and shabby and needs refreshing.
December 15, 2011
Rated 3 out of 5 by Runnerrn Overall, good experience.
The room was very clean and the staff was wonderful. The only problem that we had was that a truck hit a power line across the street and all the power to the hotel went out, leaving us with no lights or air conditioning for hours. We know that this is something that was out of the control of the hotel but were supprised that the hotel was not on generator power for such emergencies.
August 12, 2012
Rated 4 out of 5 by monk01 Great facilities and staff
Rooms and meeting facilities are excellent. Staff were invariable courteous and helpful. I'd like to single out front desk person Elli in particular. She went above and beyond in searching for the information I needed about transportation and local businesses. The shuttle service is excellent. My only criticism is the location, which is isolated, though the shuttle helps immensely.
December 17, 2012