Sheraton Pentagon City Hotel

  • 900 South Orme Street
  • Arlington,
  • Virginia
  • 22204
  • USA
  • Landkarte

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Rated 3.9 out of 5 by 272 reviewers.
Rated 4 out of 5 by Food was delicious Breakfast was excellent! Staff very friendly and helpful. A wonderful 2 night stay. February 25, 2013
Rated 3 out of 5 by needs prep There was no plastic bag in ice container. There were no microwave or refrigerator. November 28, 2012
Rated 5 out of 5 by Great location & amenities was impressed with the shuttle service to pentagon city staff was very courteous August 20, 2012
Rated 3 out of 5 by Sheraton National Overall a great stay. Very clean, friendly and convinient to what I was doing. December 17, 2012
Rated 4 out of 5 by Only One Night Hotel is nice, very comfortable with great views of the Washington DC area. November 28, 2012
Rated 5 out of 5 by This is in a wonderful hotel to stay One of the customer service the day of my arrival was rude, unconsidered. August 18, 2012
Rated 5 out of 5 by This hotel has great features We spent one night at the Sheraton National and enjoyed the experience. November 12, 2012
Rated 5 out of 5 by Excellent Choice Every aspect of my stay was great. I'm happy we chose this location. July 15, 2013
Rated 4 out of 5 by Thanksgiving visit Can't say enough about how friendly and accommodating the staff were. November 26, 2012
Rated 4 out of 5 by Sheraton Pentagon City The hotel more than met my needs for the weekend.Excellent facility. August 28, 2012
Rated 5 out of 5 by Excellent location and view of the DC Ecellent accommodations and service even with construction going on. September 4, 2012
Rated 5 out of 5 by Great I really love this hotel. Also they have great rates available. January 14, 2013
Rated 4 out of 5 by Convenience This hotel was convenient, clean, and the staff was excellent! January 8, 2013
Rated 4 out of 5 by Hotel Nice hotel, convenient to transporation and restaurants February 25, 2013
Rated 4 out of 5 by Short and Sweet My Stay was very nice and the staff was excellent. January 14, 2013
Rated 5 out of 5 by Great and Comfy Stay!! Would highly recommend and consider for next stay! February 10, 2013
Rated 5 out of 5 by Nice Very nice place to stay. this place is well kept. August 23, 2012
Rated 1 out of 5 by Really Disappointed When I arrived to check in my room was dirty. Looked like someone took a quick nap or break because the bed had a body print in the covers and the room smelled like bengay. Totally not cool.....Then the next day my friends and I went to the gift shop, the lady in there was really rude watching every move we make and then when you ask her a price of an item she looks at you like you are bothering her then gives you the price. She did not have good customer service nor was she friendly. Totally not cool.... Another rude person was the lady at the coffee bar. No customer service nor friendly at all. I don't know what's wrong with people....Life is so beautiful to be upset and angry about things. She didn't even offer us a seat at the bar just packed the coffee in a to go cup and went back to talking to this guy at the bar. I guess we messed up her flirting I don't know. Not cool at all. The African American guy was ok I think he was really tired not only did he check me out he was also the shuttle driver and housekeeping poor guy.....Please hire me people Sheraton! Last, there was one person that showed EXCELLENT customer service and showed himself friendly and just made me forget about all the other rude people was Tony.....he was the high lights of the weekend he need a raise. He goes beyond his duty we loved him KUDOS Tony! December 3, 2013
Rated 5 out of 5 by This hotel has great employees We love the staff; everyone is so helpful! November 24, 2012
Rated 5 out of 5 by Nice place tough location but nice once inside December 19, 2012
Rated 4 out of 5 by Nice place Nice place. Close to everything. December 31, 2012
Rated 3 out of 5 by Good location Close to DC and easy to find. August 7, 2012
Rated 4 out of 5 by Great Value We weren't sure what to expect but found our family vacation stay at the hotel a mostly positive experience. The pro's and con's are a mixed bag. Pro's View - We didn't have a view of the city, but if you stayed on that side of the hotel it's definitely worth asking for. We almost asked to switch sides during our stay, but got our views from the club lounge. Club lounge - Great view, great food, and great service. Shuttle - The shuttle was awesome since it ran every 30 minutes to and from the Metro Station/Mall. This really made it easy, especially since we spent most of our trip on the metro going into DC. Room - Was pretty big, nice and clean, and even with a family of four staying (two kids) the cleaning crew did a nice job of picking up behind us, which much was much appreciated. Con's Pool was closed - disappointed the kids, I wish we knew ahead of time that it was closed. It wouldn't have changed us staying at the hotel, we would have just managed expectations better. Something about ADA access, from what I understand the pool is going to be closed for awhile. Club lounge - Not open on the weekends, which was frustrating since we were staying over the weekend, I would have thought the front desk would have given us coupons from breakfast or something on the weekends, but the front desk said no. Something is wrong with the lock on the door about 50% of the guests couldn't get their key to work on the door. Parking - I wish we didn't get the rental car, but we flew into BWI and needed it for side trips. The parking was pretty steep at $20+ per day. SPG - Unfortunately, I just felt like just another guest when dealing with the front desk vs. a gold SPG member. Again, overall enjoyed our experience and would stay here again. August 23, 2012
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