Rated 2 out of 5 by Erin69 Surprised
We stayed here in May for a business trip and when we were presented with another business trip in DC we knew where we wanted to stay. The staff is great-above and beyond. We know that you are in the process of renovating but our bathroom had mildew all over the grouting and the floors were dirty to touch. When we checked in at nine pm, there were still dirty dishes sitting outside our door ( they were still there when we checked out). The floors were so dirty and stained that I felt dirty the entire time I was in the room. The bed was very comfortable
The pool was so dirty and mildewy - when was the last time that the area was inspected? When we were there there were no towels, and I asked the life guard to pls call down and get some sent up-he did but an hour later, when we left they still hadn't arrived (?!?!).
Overall we were so disappointed. I couldn't wait to get home to shower, because I felt so dirty showering in our room.
I wonder if your corporate office knows just HOW bad this hotel is looking....I would be embarrassed if I worked in this hotel.
July 28, 2014
Rated 5 out of 5 by 15underpar Great service, location
We really enjoyed our stay. We only planned on staying one night but after we checked into the "other" hotel we started missing the accomodations. One phone call to SPG allowed us to check out of the "other" hotel and return to the Pentagon City Sheraton. Once the rennovations are complete, this hotel will be the place to be when you visit DC!! We are already looking forward to our next visit to the DC area! Also, the front desk staff was excellent. One young lady in particular (Venus, I think) was just wonderful!
October 15, 2012
Rated 5 out of 5 by AL1965 Sheraton Pentagon review
I give it an excellent score stay overview
August 4, 2014
Rated 1 out of 5 by Oct4 This Hotel Requires Corporate Attention
The room # 600 had filthy dirty carpet. This carpet smelled and created a perception that the room was unclean.
There were not enough hangers in the cloaset to handle the cloths of two individuals.
As an SPG member I should not have had to pay for internet service.
July 24, 2014
Rated 4 out of 5 by yb2014 Washington, DC
The hotel front desk staff was very helpful, knowledgeable and friendly! All of my questions were answered very thoroughly. The shuttles were timely and comfortable. The free airport shuttle was a tremendous bonus because I was only using public transportation while in DC. The room had plenty of space and was comfortable.
July 15, 2014
Rated 3 out of 5 by MP18 Less impressive than I expected...
The front desk staff was great. After that, the restaurant and room service staff was unresponsive and almost rude.
July 30, 2014
Rated 3 out of 5 Left at airport, forced to take a cab
Let me first start by stating, I am a loyal SPG member and patron. But this time, my experience was less than average.
My coworker and I were waiting for the shuttle for 30 minutes after arriving in D.C. It eventually showed up and stopped on the farthest lane from the crosswalk. It did not open the doors knowing there were many passengers waiting to get to the hotel. The driver drove to the next stop and did not pick up anyone. The shuttle was empty. We tried to catch the driver but they sped off.
We eventually had to take a taxi cab to the hotel, costing us over $20.00. It was a poor experience, especially after traveling for a day and wanting to relax in the hotel room. The staff were not very appreciative when we arrived and were very confused with our issue at the airport. They said they would look into it.
Rooms were okay..the bathroom was a little dirty when arriving. Great price for the hotel. We will most likely not stay at this SGP property again.
July 14, 2014
Rated 4 out of 5 by Sase2 Great For Families
Staying at this hotel was so very nice. My family and I just wanted to get away. When we first signed in we met Cy, the person at the registration desk. He went out of his way to make sure that our family was comfortable and happy. We aren't familiar with the area and he made sure that we knew exactly where we were going. Thanks so much, Cy.
If I would report a problem, it would be that we weren't able to use the pool because they were doing construction. I just wish that we had known about that.
October 11, 2012
Rated 5 out of 5 by anon50 wonderful people
Everyone at the front desk, restaurant, pool and other staff were helpful and made us feel welcome
July 28, 2014
Rated 3 out of 5 by Kimikoftokyo Wrong Time To Visit
I visited during the hurricane we had last August. I had no where to go so I decided to stay here. The first problem that I overlooked was that They couldn't find my name at the front desk. I had to find internet to try to get on my phone to show them . Until I just showed my Starwood card. The place was wonderful the room was nice though the lights went off and such. What makes me give it a bad rating because of the staff. They maybe was too busy with the hurricane situation to even help me with my problem, I didn't even get to talk to the head of it all. If i didn't press through customer service for a few month, I would of never received a sorry from him. They were just rude the only nice people were the cleaning people. Because of the late response I will not stay there unless I have to.
February 8, 2012
Rated 2 out of 5 by Jim1000 Worst Starwood Experience - Never again
The hotel is decent to say the least, but the staff at the desk are subpar. However cleaning staff -- very kind.
From check in, staff was rude and curt, lacked courtesy and was quick to get you out of their face. Management was disorganized, and while waiting to get checked in, female staff complained about their personal lives etc., which made other patrons visible uncomfortable and annoyed.
At check out, billing was off, overcharged on parking and other misc things. At check out, staff again was bickering and showed a great deal of complacency. Had to print out bill four times to verify correct amount, but AMEX statement shows incorrect charges - in dispute now.
Regretfully chose this hotel due to value, but regret choosing it. Will not stay here and will not recommend to anyone to stay here.
August 29, 2013
Rated 4 out of 5 by MKN26 Hotel Staff Very Helpful
The best part of our stay is that when we did encounter a few hiccups, the staff went above and beyond my expectations to rectify the situation. From housekeeping to front desk staff, all were very accommodating.
July 20, 2014
Rated 5 out of 5 by Angel51 Wonderful Stay
Had a fantastic stay at this hotel. Jacqueline front staff clerk was very nice and corteous . We will definetely stay at this hotel again loved the decor. Rugs in the 12th floor in Room 1214 could use some deep cleaning other than that everything was great!
July 15, 2014
Rated 4 out of 5 by 2travellers Nice hotel but .....
Nice hotel. The location is a bit off the beaten track though which wouldn't be a problem if the van service was reliable. I found the van service to be undependable. When calling to schedule a pick up, you are given a standard robotic response which is unreliable. You have to call 2-3 times to actually get someone to pick you up. When you're standing outside in the cold, freezing waiting on a shuttle that does not come when its supposed to, the beauty of the hotel diminishes greatly.
February 26, 2013
Rated 3 out of 5 by dlsreds Was Not fully accomodated
I was not accommodated like other family members for the Williams' Family Reunion! Other family members informed me that they had called in after the appointed date and was given the family rate! I was charged $151.00 per nite, I stayed 2 nites! I just feel if you gave the rate to 1, you should have given it to all!
July 7, 2014
Rated 5 out of 5 by Joyfulkira Great!
I was able to stay at this hotel for a special SPE rate which made the stay even more exceptional! The staff person at the front desk was very pleasant and that starts your stay with a positive outlook! The room was fresh and clean. the towels were fluffy and bright! The bedding was clean and the pillows were plentiful and fluffy. Our overnight stay was quiet and restful. In addition, we were able to attend our conference and leave the car parked until 7pm after we checked out!
July 27, 2012
Rated 4 out of 5 by Lavender This hotel is pretty good.
The mattress is a too soft for my taste. There's no place to hang the hand towels where the sink is in the vanity area, and that old, yucky rubber in the bottom of the tub needs to be removed! After check-in I had to go to the front desk & ask for additional towels because no one answered my 4 calls. The garage could use more directional traffic flow signs. The wait staff in the ballroom was exceptional! But the man & woman at the desk at check-in where not friendly at all.
November 7, 2012
Rated 3 out of 5 by Eg2012 Service disappointing
I was very disappointed in the customer service. I have never written a bad review until now. There were two people who were wonderful but the rest were very...My room had several issues (no hot water for 2 days...tv had no signal for a day and a half)...bartender was rude and offensive...
July 7, 2014
Rated 4 out of 5 by jmethechef5 Nice weekend place
We go to visit our daughter nearby. We always get great service and the rooms are clean and priced very respectably.
July 21, 2014
Rated 3 out of 5 by Anonymous2014 Average
One side of the hotel is rather noisy (street + outside fans noises). I asked to change room, the staff agreed but its tone of voice was rather impatient making me quite uncomfortable.
Rooms are correct.
Surprised they offer samples of body lotion, shampoo and conditioner, but no shower gel.
Convenient shuttle bus running every half hour to the shopping mall.
Breakfast and Wifi were not included - found the overall price high.
May 19, 2014
Rated 5 out of 5 by SPGbooboo Wonderful remodeling
A great strategic Starwood property for leisure trips, and business if one is doing business within Pentagon areas. My family stayed here and they loved it. Trip to downtown DC was easy as the hotel provided free shuttle to Pentagon City metro. Also to DCA airport. We stayed at the club floor and the remodeling floor was great. New carpet and wallpaper. It will be great if there is a mini fridge in the future. The Sheraton sweet sleeper were also great. Felt like sleeping on a bed of soft white cotton. The bathroom was still a typical your average 1 tub shower apartment. Wish the chain would upgrade it with maybe more modern shower. As for club lounge, my family loved them especially the view thru main windows from Pentagon, Natl Monument, Capitol dome to Lincoln memorial. It was a great sunrise and sunset view. Perhaps, in the future, the chain can expands the dinner menus. As for the pool, it is a great location on the top of the roof. It is clean and a good size pool for kids and adults to relax. Staffs are very attentive and eager to help. Maybe because of the remodeling and solid summer bookings, some staffs were overwhelming on handling their guest request. However, we found they were really helpfull and eager to cater to our need. For this hotel future, I wish they could provide a concierge service which they didn't have during my stay. They juggled their shuttle drivers between driving and helping with guest luggages. Definitely, it is in a right direction for the chain to do the upgrade as it is overdue. We can't wait to check them out next time we are in DC.
July 30, 2014
Rated 3 out of 5 by saywhat4 Poor Sheraton Experience
There are other Sheratons and Starwoods in the Northern VA area that are much better than this facility. Beds were not up to the typical Sheraton Sleeper level of quality.
Unless you walk into the next door Marine base, there is nothing within walking distance of this hotel which is hemmed in by multiple uncrossable highways.
Rooms were clean, but featured an older bathroom layout with sinks outside of the main bathroom area.
May 2, 2014
Rated 4 out of 5 by Skyehiker Good Business-Trip Hotel
Just depends on what you need a hotel for. For me, on a business trip, it was great. Dependable, consistent, on-time shuttle services for the 5-minute ride to/from DCA or the Metro station & mall at Pentagon City. It's a conveniently short distance by taxi or a couple of stops by Metro to private & gov't offices in nearby Arlington, Rosslyn, etc. It's an "airport" hotel that doesn't feel like one. Its Club Lounge has a great selection of hot foods to enjoy after a long day of meetings. Now, it's not for the tourist--there's nothing touristy nearby, not much really to walk to right around the hotel, and you're a solid several stops to central DC attractions. So, if a holiday with the wife & kids is in order, think elsewhere. BUT, on business in DC, and in need of dependeable staff and service, the Sheraton National was a great fit.
October 22, 2011
Rated 1 out of 5 by Bill81 This is the worst Sheraton I've stayed at.
I was not satisfied with this hotel nor the staff. Although there was a concierge desk, it was never occupied. I found the bartender in the evening rude. It took me 15 minutes to order a drink and then I was treated rudely when I questioned the charge. My room had a strange odour - it was similiar to pet urine. You might want to consider mats for your tubs as I almost slipped twice on taking a shower. I am athletic so was able to avoide a fall.
March 13, 2014
Rated 4 out of 5 by travelguy location-close to DC but not good at night
I've stayed at this hotel a couple dozen times. It offers free shuttle to Metro (subway) and airport at scheduled times. The area immediately around the hotel has always seems a bit sketchy to me and there are no other dining options in walking distance. However, you can zip into Pentagon, DC, Crystal City, or DCA airport within a couple minutes. Views from East facing rooms are amazing--all of DC in your view. And it's spectacular from the Club Lounge.
October 31, 2011
Rated 4 out of 5 by Cosmo57 City View vs DC View
Overall experience to Sheraton National was great. However, during the reservation process, I specifically asked for a DC view room since it was the room type we had 25 years ago. When the confirmation was emailed to me, it showed City view so I called the property to inquire about the mixup. The property assured me we had a DC view room. Long story short, we ended up with a City view room. Very disappointed when we were told no DC view rooms available.
November 11, 2011
Rated 5 out of 5 by VATraveler17 Outstanding Service
Elena at the front desk provided exceptional service upon check in and quickly recognized SPG status. Great job!
Ermerlita at the club lounge during breakfast was very accommodating, friendly, and maintained the place spotless! Outstanding Service!
Lady at the pastry/coffee shop, front of the restaurant helped me set up a muffin try for breakfast. She went way and beyond her way to make sure the breakfast purchased were presentable. Thank you!
March 4, 2014
Rated 5 out of 5 by Michael6 Nice Hotel
There is a very nice pool on the 16th floor with a great view of the nations capital - U.S.A.
July 16, 2014
Rated 5 out of 5 by DTravelMan Great Stay at Sheraton Pentagon City
The Sheraton Pentagon City has one perk no one else in Washington has; Ranjit is the best Guest Services person I have ever had the pleasure of meeting. This stay was the best because of Ranjit.
July 9, 2014
Rated 2 out of 5 by mikeandelaine Location great for what we needed - then it went downhill!
We recently participated in Wreaths Across America at Arlington National Cemetery. Sheraton Pentagon City was the perfect location for a place to stay.
We arrived on a Friday evening - "Sorry sir, the club is closed for the weekend". We are SPG Gold with 26 stays so far this year. We have to come expect and enjoy the club.
Our room had a great view of the city, but you didn't want to look down as the carpet looked like it had come out on the losing end of a frat party beer blast. I took pictures to document the mess.
Now when other SPG hotels have had closed clubs we have been invited to breakfast at no cost, as if we were in the club. This offer was not made to us.
For our 26 SPG stays this year this was hands down the worst. However, the honor of participating in Wreaths Across America made the whole trip extremely worthwhile.
December 20, 2013