Rated 4 out of 5 by TBurke Great service
I enjoyed the personal service received at this hotel. The guest services personnel was very attentive and provided me a lot of benefits to help make my short stay great!
January 24, 2013
Rated 5 out of 5 by Beaches Great hotel
We had been booked at another area hotel but changed our booking to the Sheraton because we were traveling with a dog and the hotel is dog friendly. We enjoyed the hotel.
August 22, 2012
Rated 5 out of 5 by christaa Great conference features.
It was an great facility, easy to find my way around. The only thing that could have been better, was the room temperature...the conference rooms were way too cold.
August 9, 2012
Rated 4 out of 5 by merry57 Nice visit and view
Great place to stay for important visit to Pentagon. Took over an hour, and trip to manager, to get room service during "shift change". Over an hour for a snack!
February 17, 2013
Rated 5 out of 5 by mysterytraveler Great Value - Great Hospitality
A family vacation - made all the better due to the caring and attentive team at Sheraton Pentagon City Hotel. Thanks
March 18, 2014
Rated 5 out of 5 by linz Excellent service and features
The room was nicely appointed and staff was extremely helpful. The breakfast buffet was wonderful! Great view of D.C. Would definitely stay here again!
September 12, 2012
Rated 4 out of 5 by mwts Very nice hotel
The staff were very friendly and helpful and the restaurant had great food. There was a shuttle that ran to the metro to make sightseeing much easier.
August 16, 2012
Rated 3 out of 5 by Military58658 Decent Stay
Not bad, not great. I'm sure I would have received better customer service from another hotel but overall all it's a good 3 star hotel in my opinion.
December 13, 2012
Rated 5 out of 5 by LAINC Great Stay
We had a great stay... we had a great experience with all the staff ... from the front desk to the Bar and the restaurant staff. I would stay again.
December 13, 2011
Rated 5 out of 5 by LE1012 This hotel's staff was outstanding
The hotel's staff was very helpful and friendly, everyone I encountered was extremly friendly from the front desk staff to the security staff.
October 10, 2012
Rated 5 out of 5 by DTwine A great place
I think this hotel is really great. I love what they have to offer. Also I always get a good nights sleep. They also offer great rates online.
January 14, 2013
Rated 4 out of 5 by NewCanaanHector Better options within the area
We had planned a few days' holidays in the DC area. But we had commitments in Maryland, so we thought that this hotel made sense.
I had reserved an accessible room with a King bed, but got a double double. Halfway down a staircase in the "annex". At street level. No view, lots of noise, very little privacy.
As apologetic as the front desk guy was, it was not what we wanted, nor what we reserved.
They had some sort of event, and I know how those things get on everybody's nerves, but clearly management needs to think if they want the event/group business or the individual customer business, and if they want both, they clearly need to define priorities.
Next time I reserve a hotel night, unless I know the specific hotel, I'll call and make sure that no event is taking place during our stay.
The parking was expensive, and even more expensive for the hotel guest than an "all day" rate; which is, frankly, ridiculous.
Restaurant was more than good.
Shuttle service was exemplary.
The hotel clearly needs an update and some real maintenance, especially the hydraulics.
Will try to stay at a different hotel when/if we ever need/want to go to DC again.
March 27, 2012
Rated 5 out of 5 by John1921 Outstanding Staff Member
Ms. Denise Hodge is an outstanding member of your staff !!!
April 5, 2014
Rated 4 out of 5 by VirginiaMissouri This hotel has great features
Friendly staff and Excellent service. Across the street from Arlington National Cemetery. Complimentary shuttle service to the metro.
September 18, 2012
Rated 4 out of 5 Our stay
We were very pleased with the service we got from the staff. Shuttles to the metro was needed so we didn't have to drive.
December 31, 2012
Rated 5 out of 5 by fitz60 Great View
Great View, Very nice, . . .This property is conviently located with a good staff and the breakfast buffet is above par.
December 5, 2012
Rated 3 out of 5 by Particular thi hotel is close to fort meyer
the Host in the dining room was rude to us and gave poor service. the room, while comfortable , had a soiled carpeting.
August 19, 2012
Rated 4 out of 5 by marine126 good stay
Very adequate. Bathroom small, but room had a great view. Lobby cozy, staff very courteous. Good value for the money.
September 4, 2012
Rated 1 out of 5 by TooBad300 Construction/Issues/Schedules
First off, I think that if you are doing construction, renovation, or deep cleaning you should have to specify that information to all possible guests. And I will start off this review by stating that the staff did seem to try to be helpful with the situation that they had, but what a disastrous (annoying) stay.
1) I had to switch rooms half way through my 4 day stay due to the deep cleaning of rooms on the premises.
2) It took me over 30 minutes to check in when I arrived because the computers had just be shut down or some such process that happens at 3am.
2) Parking elevators are out of order for upgrades.
3) Room service/dining (which is listed as available from 5:30am to midnight) is not available from 2:00pm-4:30pm for the month of August. This was not related to me until I got back to the hotel starving and tried to order room service as 2:30pm.
I picked this hotel to do a price deal. It was already a bit of an inconvenience since it is not close to a metro stop (although it does have a shuttle to the metro stop every half hour). But all the little problems or inconveniences have made it so that I will definitely pay attention before booking at a Sheraton again.
August 16, 2013
Rated 5 out of 5 by oakley mrs
nummed pool was closed for constuction, shouls have notified guest or at leased Acdelco so they could pas it on
October 25, 2012
Rated 4 out of 5 by Vikas14 Friendly staff
I would like to recognize Eddie for his above and beyond services. He was very helpful and attentive.
September 4, 2013
Rated 5 out of 5 by dannysin1 Comfort
I stayed a night here because of my friend wedding reception.
room was very clean and comfort.
August 16, 2012
Rated 5 out of 5 by tesh I always like this hotel
I like this hotel alot. It is close to the airport. The beds are comfortable. The staff was amazing.
December 6, 2012
Rated 5 out of 5 by JoeD Excellent Service!
Very impressed by the level of service provided by the staff all-around. Highly recommended.
July 23, 2012
Rated 5 out of 5 by Hifab Great stay
Checked in hours early and was able to check into room. Outstanding service throughout stay.
December 12, 2012
Rated 5 out of 5 by Bakhtin The Best Hotel Stay in a Decade
I stayed at the Sheraton National for ten days, four of those were working days and they were all days when I was sick with a very bad upper respiratory infection, then a sinus infection. Overall, my time in DC was a dissappointment because of that. However, everyone at the Sheraton was top notch, superb, from the front desk to the bell men- Jason in particular, but there really were no weak links in this crew. Francisca, our housekeeper, was attentive and very responsive though I wouldn't have blamed her if she put on a mask and made the sign of the cross every time she saw me. She was very kind and helpful. I wound up eating a LOT of room service meals and did not regret it. The food was delicious, even with my taste buds thrown off by illness. The room service folks were very helpful and kind- they remembered me (well, I'm not sure how they could've forgotten, with having to lug so many meals to my room). I left a piece of luggage on my way to the airport and they found it and got it to me before my plane departed. I said this was the best stay in a decade but the truth is that for consistent day in a day out service, kindness and compassion I don't think I've ever stayed anywhere better.
February 14, 2012
Rated 4 out of 5 by Rick22 Overall very good experience
Very friendly staff. Helpful and attentive. Clean and comfortable rooms. Convenient to DC
June 15, 2012
Rated 5 out of 5 by KMullaney Arlington Stay
The staff was accomodating and friendly, making the stay a very pleasant experience.
December 10, 2012
Rated 3 out of 5 by kevindar needs prep
There was no plastic bag in ice container. There were no microwave or refrigerator.
November 28, 2012
Rated 4 out of 5 by EQ1983 Food was delicious
Breakfast was excellent! Staff very friendly and helpful. A wonderful 2 night stay.
February 25, 2013