Sheraton Pentagon City Hotel

  • 900 South Orme Street
  • Arlington,
  • Virginia
  • 22204
  • United States
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Rated 3.9 out of 5 by 276 reviewers.
Rated 3 out of 5 by Horrible restaurant wait staff Wait staff was rude and condecending towards me and my associates. Did not feel welcome by them. Example: I asked for eggs benedict for breakfast at 7:00 am. The waitress told me that I could not get them because they were not making eggs at that time. Bewildered, I chose to take the breakfast buffet instead, given the unavailability of eggs. When I finished my breakfast, she came to my table with eggs benedict. She then asked me to take the eggs benedict. I set the plate aside, when she returned and chastised me for not eating the eggs benedict for which I could not eat. This was one of many irregularities from the wait staff. I would not return to this hotel because of them. July 24, 2014
Rated 4 out of 5 by Check Hotel's Schedule before booking Our first night was not too great. There was a workshop going on with a bunch of young adults/teenagers and they kept us up! They were screaming and talking very loudly in the hallways. Just hanging out like it was a dorm. I called downstairs twice and was told someone would come up and take care of it. Didn't happen. We had just driven HOURS and were tired. No rest that night. They left the next day, THANK GOD, but it really bothered me that a hotel this nice would allow these children to run wild. My husband was not happy not having a microwave nor refrigerator in the room. I would have given you ALL five stars but that first night was just ridiculous! Being vets, it was nice having the Marine Exchange within walking distance. The shuttle service was great! Thank you. July 27, 2014
Rated 5 out of 5 by Customer Service I've been SPG Member for 8 years now. I'm also a Platinum Member. Whenever I travel to Washington D.C., I prefer staying at the Sheraton Pentagon City because of their outstanding customer service. Mr. CY the front desk supervisor has always made sure myself and my in-coming guests receive excellent customer service . As a SPG Platinum Member my expectations are met each and every stay. Thank you Mr. Cy. July 28, 2014
Rated 5 out of 5 by wonderful people Everyone at the front desk, restaurant, pool and other staff were helpful and made us feel welcome July 28, 2014
Rated 2 out of 5 by Surprised We stayed here in May for a business trip and when we were presented with another business trip in DC we knew where we wanted to stay. The staff is great-above and beyond. We know that you are in the process of renovating but our bathroom had mildew all over the grouting and the floors were dirty to touch. When we checked in at nine pm, there were still dirty dishes sitting outside our door ( they were still there when we checked out). The floors were so dirty and stained that I felt dirty the entire time I was in the room. The bed was very comfortable The pool was so dirty and mildewy - when was the last time that the area was inspected? When we were there there were no towels, and I asked the life guard to pls call down and get some sent up-he did but an hour later, when we left they still hadn't arrived (?!?!). Overall we were so disappointed. I couldn't wait to get home to shower, because I felt so dirty showering in our room. I wonder if your corporate office knows just HOW bad this hotel is looking....I would be embarrassed if I worked in this hotel. July 28, 2014
Rated 1 out of 5 by This Hotel Requires Corporate Attention The room # 600 had filthy dirty carpet. This carpet smelled and created a perception that the room was unclean. There were not enough hangers in the cloaset to handle the cloths of two individuals. As an SPG member I should not have had to pay for internet service. July 24, 2014
Rated 4 out of 5 by Nice weekend place We go to visit our daughter nearby. We always get great service and the rooms are clean and priced very respectably. July 21, 2014
Rated 4 out of 5 by Hotel Staff Very Helpful The best part of our stay is that when we did encounter a few hiccups, the staff went above and beyond my expectations to rectify the situation. From housekeeping to front desk staff, all were very accommodating. July 20, 2014
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