Rated 4 out of 5 by expectingthebest great service and views of DC
Great hotel for the price. Stayed on the 12th floor and had an AMAZING view of Washington monument, Air Force Memorial, Arlington Cemetery, and Pentagon. Room was spacious and bed was comfy.
Hotel is about 5-10 minutes from the airport. Shuttle service was great and useful for getting around to and from the airport. I'd say it's safe to assume the service was just as good going to and from the metro. Noticed that the shuttle drivers even enter the hotel to make the departure announcement for guests waiting inside from the DC weather.
Greeted by a doorman when arriving (great touch!).
Front desk was helpful and able to assist with all the questions I had throughout my stay.
Lobby area is clean and had the necessities we needed during our stay.
I'd definitely recommend this hotel. Great job, Sheraton Pentagon City!
April 7, 2016
Rated 4 out of 5 by Mort3 Second stay
Plus: fitness clean parking rooms and housekeeping.
Minus: lounge internet speed, conference feel.
Overall this property is an inexpensive and okay alternative to staying in more expensive properties closer in. With uber it may well be worth the trade off.
March 24, 2016
Rated 2 out of 5 by Jjpen45 Sheraton Pentagon City
I was deeply disappointed in my stay at the Pentagon City Sheraton. The first night neither the TV remote nor the safe locked worked. In the morning it took over 10 minutes to get the water to a comfortable level. The next night the TV remote worked but not the safe. The beds were not comfortable and the sheets were very stiff. I paid over $235 a night for this hotel and I expected a better quality.
March 17, 2016
Rated 3 out of 5 by JamesZzz Old hotel in Petagon City
Cheap price means not-so-good experience. Hotel is relatively old, and the room was poorly decrated. But it is in a good location if you are looking for affordable living experience near Washington Area.
March 13, 2016
Rated 2 out of 5 by OnBusiness33 Awful Customer Service
Not sure where to begin. I called Central Reservations 45 minutes before arrival to request a credit card authorization form. The rep told me it was on its way. After waiting 15 minutes, I called the front desk and the man with a thick accent said he could only fax the form. I called central reservations again and the rep informed me it would take 24 hours. I find this baffling. I was still on the phone with central reservations when I arrived at the hotel. The man with the accent said it would be "no problem" to email me the form. Amazing.
This would have been less inconvenient had the staff been courteous. The men at the front desk were incredibly cold and unwelcoming. When I expressed frustration about the fax only policy, the younger man put his hand up and said, "It's not even worth arguing." In contrast, the ladies working in the morning were quite warm and friendly.
Also, I asked the front desk for an itemized receipt via email. The lady checking me out said it would take "five minutes." The next day, I still did not have my invoice. I called the hotel and requested it, only to receive a blank invoice. Very bad customer service all around.
Finally, the room was nice and comfortable, but there are barely any outlets to plug in electronics.
Overall, this hotel needs to get with the times. Credit card authorizations and other documents should be accepted via email, not fax. This isn't the 80's. Also, get more modern electronics in the hotel rooms.
March 10, 2016
Rated 5 out of 5 by EZimba72 Business Group
Feb. 28-March 3, 2016 we traveled to The Sheraton Pentagon City from Toledo, Ohio to attend a ceremony in Washington D.C. Our group of family and friends consisted of approx 150-200 people. The staff at The Sheraton Pentagon City were consummate professionals! The hotel itself was clean and comfortable. The food and drinks in the bar and restaurant were delicious and the pool and recreational areas safe and well maintained. The staff handled the huge responsibility of safety and security for the purposes of our group to the best of their abilities and it was greatly appreciated! Thank you for your professionalism! I would recommend staying at this hotel to any family or business group in the future! We will be back! Thank You From, Toledo, OH
March 5, 2016
Rated 5 out of 5 by xdon Nice location and shuttle service
The hotel provides a very nice shuttle service from around 5 in the morning till midnight between the hotel and DCA. The lounge was very clean and the staff was friendly. The floor carpet seems dirty; probably because of the color.
February 29, 2016
Rated 5 out of 5 by JohnA4867 Weekend Getaway / Staff Superb
I chose this hotel as it was close to some friends I was visiting in DC. Upon arrival - the staff recognized my SPG status and immediately upgraded my room. I was offered the complimentary weekend breakfast and points.
The staff was incredible and went over the top to make sure I was accommodated. The room was very clean, modern and comfortable.
The restaurant/bar downstairs made some killer dishes that I didn't mind spending the coupons and money on. It was very worth the money paid.
February 26, 2016