Rated 1 out of 5 by Gx22 Room was not cleaned
Bed was not made. Towels on the floor. Trash in trash containers. No soap or other hygiene products. Items from last boarder present in room.
This was a very dissapointing situation to deal with after a 12 hour travel day and checking in at 2am. This was last thing I needed to deal with, especially with a 7am meeting that morning. When I checked out, front desk clerk said "you are free to go?" Was I being detained? Is this a hotel or a prison facility? Thankful for my release.
May 17, 2016
Rated 4 out of 5 by Babycbgirl UPDATE on customer service
After a horrible experience I am pleased to say that I have spoken with the manager of the hotel and he has gone above and beyond to rectify the situation. He was very disappointed to here how it had gotten so awful and will be doing much needed staff training. Thank you Tony for making it better. And kudos to Ravi in the Bar!!!
May 11, 2016
Rated 2 out of 5 by Babycbgirl Poor Customer Service
I came to this hotel on a business trip. Upon Checkin my room was not ready and they would not hold my bags. Finally they allowed me to check in and go to my room after requesting my CC just in case of incidentals. They ended up charging my card $50 right away even though I have only JUST checked in. I had spoken with the Catering manager about booking the restaurant for a company mixer. We spoke at great length over expectations and even created a sampling menu. When I arrived at the hotel for this event the manager there had no idea about this event and was not about to seat us. I explained we had over 60+ people attending and he was very rude about it. However the bartenders knew there was an event about to happen. There were only 2 servers on staff that night and only about 1/4 of the people who ordered received any food, including myself. I waited over 4 hours to get anything. Some people only received half of their order and most of them were ice cold. The servers barely spoke english and could not keep up.
I tried many times to order room service or to have something sent to my room and all it did was ring and when an answering machine finally picked up it went straight to the finance office. The Bartender Ravi and the doorman were the only polite people i came across.
At dinner the following evening I was over charged for items including Burger toppings i did not order. At breakfast i got a quick sandwich and coffee and she put it in incorrectly and tried to charge me $45 for it. She then proceeded to argue with me saying I asked for several sandwiches.
I could not sign in to the WiFi anywhere in the hotel and they tried to charge me for access with a "hold" on my card which soon went away.
Upon Checkout i was given eye rolls and was told I shouldn't have stayed here if I was an unpleasant person.
May 11, 2016
Rated 3 out of 5 by jomope Not sure I'd stay again
Convenient location, fine room amenities and wonderful view. Requested early check-in and room wasn't available by even 3:00PM. Staff was apologetic.
Internet service in the business center was quite poor and had to work in the lobby where seating was not conducive to using one's laptop comfortably.
Business center required fees for printing unlike most hotels in which I stay.
May 8, 2016
Rated 4 out of 5 by expectingthebest great service and views of DC
Great hotel for the price. Stayed on the 12th floor and had an AMAZING view of Washington monument, Air Force Memorial, Arlington Cemetery, and Pentagon. Room was spacious and bed was comfy.
Hotel is about 5-10 minutes from the airport. Shuttle service was great and useful for getting around to and from the airport. I'd say it's safe to assume the service was just as good going to and from the metro. Noticed that the shuttle drivers even enter the hotel to make the departure announcement for guests waiting inside from the DC weather.
Greeted by a doorman when arriving (great touch!).
Front desk was helpful and able to assist with all the questions I had throughout my stay.
Lobby area is clean and had the necessities we needed during our stay.
I'd definitely recommend this hotel. Great job, Sheraton Pentagon City!
April 7, 2016
Rated 4 out of 5 by Mort3 Second stay
Plus: fitness clean parking rooms and housekeeping.
Minus: lounge internet speed, conference feel.
Overall this property is an inexpensive and okay alternative to staying in more expensive properties closer in. With uber it may well be worth the trade off.
March 24, 2016
Rated 2 out of 5 by Jjpen45 Sheraton Pentagon City
I was deeply disappointed in my stay at the Pentagon City Sheraton. The first night neither the TV remote nor the safe locked worked. In the morning it took over 10 minutes to get the water to a comfortable level. The next night the TV remote worked but not the safe. The beds were not comfortable and the sheets were very stiff. I paid over $235 a night for this hotel and I expected a better quality.
March 17, 2016
Rated 3 out of 5 by JamesZzz Old hotel in Petagon City
Cheap price means not-so-good experience. Hotel is relatively old, and the room was poorly decrated. But it is in a good location if you are looking for affordable living experience near Washington Area.
March 13, 2016