Sheraton Pentagon City Hotel

  • 900 South Orme Street
  • Arlington,
  • Virginia
  • 22204
  • Estados Unidos
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Rated 3.9 out of 5 by 315 reviewers.
Rated 1 out of 5 by Overall Bad Experience I stayed here for a wedding event. We had reservations that I booked at the end of October under a group rate for the wedding. I booked four rooms with double beds. When we arrived at the hotel, just before three, we were told it would be 40-50 minutes until the rooms were ready. Not what you want to hear after traveling six hours. Finally they "found" a room, with a king bed. Uh, no. waited while they scrambled around and came up with a double room. But only one. We were able to take the luggage to this room, and get on with our plans. They tried to give us another room, but it had a horrible odor, something of a cross between heavy cigarette smoke and cat urine. The rug was filthy. I have a feeling it is a room they don't use often.They did eventually offer us a suite, which was a nice surprise. They also comped the internet and parking fees. But the other two rooms remained king accommodations. When I called the 800 number to check on the reservations and make sure that I had booked what I thought, I was told they were switched to the king rooms at 11:51 that morning. "Did I check in early?" -No, at that time I was halfway to my destination. The desk clerks told me they overbooked their double rooms - somehow, that shouldn't be my problem. The shuttle service was nice to take you to the shopping mall and metro. The shower was a drip, with low water pressure. My family was spread out all over the hotel. There were hundreds of kids on school trips. The rooms were clean, but dated, with stains on the carpets and the furniture was a little beat up. The location is a little inconvenient, but from the side of the hotel facing Washington, the view is spectacular, if you are up high enough.. Otherwise you are looking down into people's houses and yards. The wedding reception was great. Good food, quickly served, and run without problems. Except for the lights which I saw at least three people, including myself and a waitress, trip over. Suffice to say, it is not a place I am ready to run back to right away. April 29, 2014
Rated 4 out of 5 by SPG Guests I always enjoy staying at the Sheraton Pentagon City. I have been going there since it was the National. Two Recommendations: SPG guests parking should be free. SPG Club should be open on Saturday Mornings. August 21, 2012
Rated 5 out of 5 by This hotel has great staff The staff always anticipted our needs, without smothering us. Room service was efficient and food was very appetizing. Unfortunately the pool was closed for repairs, but we knew this when booking the room September 12, 2012
Rated 5 out of 5 by Clean, classy I really enjoyed my stay, the staff was friendly, helpful, and funny too! Room was clean, everything we needed, great view of Washington Monument and the Capitol, affordable, close enough to everything! December 10, 2012
Rated 5 out of 5 by great staff Hotel staff very polite and courteous...all were very attentive and friendly, hotel was recently renovated and looks great. Hotel location was convenient to DC and VA tourist and business destinations. December 23, 2012
Rated 5 out of 5 by Front desk It was the first time I stayed at this location and found the front desk to be very helpful and knowledgable about the area. Also the shuttles to the airport and metro were very helpful and efficient.. August 6, 2012
Rated 4 out of 5 by Nice Hotel The staff is nice and the room was uncomfortable. The only thing I wish I knew was that there was construction right out my hotel window that started at 5am, but other than that everything was great. September 23, 2012
Rated 5 out of 5 by Great Stay I have stayed here many times and am a platinum member. This hotel is usually my choice when in DC. The service is always over the top. My family came with me this time and we all had a great time. November 28, 2012
Rated 5 out of 5 by All Good Your location couldn't have been better next to the Marine base (Veteran). The room was very nice. Your just a short hop to the city (DC). Your staff bent over backwards to help us. Thank you. September 3, 2012
Rated 3 out of 5 by issues poor communications regarding amenities like the pool being closed until sept, one would think in the middle of summer in DC that the pool would be open and repairs would be done in the fall August 13, 2012
Rated 4 out of 5 by Great hotel, gym in middle of renovations Had a great one night stay here. Just be aware the gym is under going renovations (as of 07/2012) and the temporary gym is essentially a gutted hotel room. Very cramped. Parking is $22.50 July 27, 2012
Rated 4 out of 5 by Great Rooms at a Great Location This hotel has comfortable, spacious rooms at an excellent location for my business needs. The front desk staff was friendly but was not staffed to meet the hotel's business demands. November 26, 2012
Rated 4 out of 5 by Location and service was great! Location was perfect. The shuttle can bring you to the metro at 30min intervals. So going to DC was not a problem. However during our stay, the shuttle was late a few times. August 18, 2012
Rated 4 out of 5 by Great place The hotel room was clean. The front desk was friendly, except there was one slightly rude individual. It's about a mile from the metro station. Overall a nice place to stay. September 12, 2012
Rated 5 out of 5 by Great Service Ever since 2007, I've stayed at this hotel because it is handy to ANC for the wreath placement on Saturday and the service is excellent and the staff friendly and helpful. December 19, 2012
Rated 5 out of 5 by Convenient Great location, close to freeways, DCA, Arlington Cementary, and Pentagon. Parking is pricey at hotel and everywhere in town, so getting to metro from hotel would be nice. October 3, 2012
Rated 5 out of 5 by Great hotel We had been booked at another area hotel but changed our booking to the Sheraton because we were traveling with a dog and the hotel is dog friendly. We enjoyed the hotel. August 22, 2012
Rated 4 out of 5 by Great service I enjoyed the personal service received at this hotel. The guest services personnel was very attentive and provided me a lot of benefits to help make my short stay great! January 24, 2013
Rated 5 out of 5 by Great conference features. It was an great facility, easy to find my way around. The only thing that could have been better, was the room temperature...the conference rooms were way too cold. August 9, 2012
Rated 4 out of 5 by Nice visit and view Great place to stay for important visit to Pentagon. Took over an hour, and trip to manager, to get room service during "shift change". Over an hour for a snack! February 17, 2013
Rated 5 out of 5 by Excellent service and features The room was nicely appointed and staff was extremely helpful. The breakfast buffet was wonderful! Great view of D.C. Would definitely stay here again! September 12, 2012
Rated 4 out of 5 by Very nice hotel The staff were very friendly and helpful and the restaurant had great food. There was a shuttle that ran to the metro to make sightseeing much easier. August 16, 2012
Rated 3 out of 5 by Decent Stay Not bad, not great. I'm sure I would have received better customer service from another hotel but overall all it's a good 3 star hotel in my opinion. December 13, 2012
Rated 5 out of 5 by Great Stay We had a great stay... we had a great experience with all the staff ... from the front desk to the Bar and the restaurant staff. I would stay again. December 13, 2011
Rated 5 out of 5 by This hotel's staff was outstanding The hotel's staff was very helpful and friendly, everyone I encountered was extremly friendly from the front desk staff to the security staff. October 10, 2012
Rated 5 out of 5 by A great place I think this hotel is really great. I love what they have to offer. Also I always get a good nights sleep. They also offer great rates online. January 14, 2013
Rated 4 out of 5 by Better options within the area We had planned a few days' holidays in the DC area. But we had commitments in Maryland, so we thought that this hotel made sense. I had reserved an accessible room with a King bed, but got a double double. Halfway down a staircase in the "annex". At street level. No view, lots of noise, very little privacy. As apologetic as the front desk guy was, it was not what we wanted, nor what we reserved. They had some sort of event, and I know how those things get on everybody's nerves, but clearly management needs to think if they want the event/group business or the individual customer business, and if they want both, they clearly need to define priorities. Next time I reserve a hotel night, unless I know the specific hotel, I'll call and make sure that no event is taking place during our stay. The parking was expensive, and even more expensive for the hotel guest than an "all day" rate; which is, frankly, ridiculous. Restaurant was more than good. Shuttle service was exemplary. The hotel clearly needs an update and some real maintenance, especially the hydraulics. Will try to stay at a different hotel when/if we ever need/want to go to DC again. March 27, 2012
Rated 4 out of 5 by This hotel has great features Friendly staff and Excellent service. Across the street from Arlington National Cemetery. Complimentary shuttle service to the metro. September 18, 2012
Rated 4 out of 5 Our stay We were very pleased with the service we got from the staff. Shuttles to the metro was needed so we didn't have to drive. December 31, 2012
Rated 5 out of 5 by Great View Great View, Very nice, . . .This property is conviently located with a good staff and the breakfast buffet is above par. December 5, 2012
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