Sheraton Pentagon City Hotel

  • 900 South Orme Street
  • Arlington,
  • Virginie
  • 22204
  • États-Unis
  • Carte

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Rated 3.9 out of 5 by 309 reviewers.
Rated 5 out of 5 by I always like this hotel I like this hotel alot. It is close to the airport. The beds are comfortable. The staff was amazing. December 6, 2012
Rated 5 out of 5 by Excellent Service! Very impressed by the level of service provided by the staff all-around. Highly recommended. July 23, 2012
Rated 5 out of 5 by Great stay Checked in hours early and was able to check into room. Outstanding service throughout stay. December 12, 2012
Rated 5 out of 5 by The Best Hotel Stay in a Decade I stayed at the Sheraton National for ten days, four of those were working days and they were all days when I was sick with a very bad upper respiratory infection, then a sinus infection. Overall, my time in DC was a dissappointment because of that. However, everyone at the Sheraton was top notch, superb, from the front desk to the bell men- Jason in particular, but there really were no weak links in this crew. Francisca, our housekeeper, was attentive and very responsive though I wouldn't have blamed her if she put on a mask and made the sign of the cross every time she saw me. She was very kind and helpful. I wound up eating a LOT of room service meals and did not regret it. The food was delicious, even with my taste buds thrown off by illness. The room service folks were very helpful and kind- they remembered me (well, I'm not sure how they could've forgotten, with having to lug so many meals to my room). I left a piece of luggage on my way to the airport and they found it and got it to me before my plane departed. I said this was the best stay in a decade but the truth is that for consistent day in a day out service, kindness and compassion I don't think I've ever stayed anywhere better. February 14, 2012
Rated 4 out of 5 by Overall very good experience Very friendly staff. Helpful and attentive. Clean and comfortable rooms. Convenient to DC June 15, 2012
Rated 1 out of 5 by Stay elsewhere Poor attitude from the staff & a dated hotel -- stay elsewhere. December 3, 2013
Rated 5 out of 5 by Arlington Stay The staff was accomodating and friendly, making the stay a very pleasant experience. December 10, 2012
Rated 3 out of 5 by needs prep There was no plastic bag in ice container. There were no microwave or refrigerator. November 28, 2012
Rated 4 out of 5 by Food was delicious Breakfast was excellent! Staff very friendly and helpful. A wonderful 2 night stay. February 25, 2013
Rated 5 out of 5 by Great location & amenities was impressed with the shuttle service to pentagon city staff was very courteous August 20, 2012
Rated 3 out of 5 by Sheraton National Overall a great stay. Very clean, friendly and convinient to what I was doing. December 17, 2012
Rated 4 out of 5 by Only One Night Hotel is nice, very comfortable with great views of the Washington DC area. November 28, 2012
Rated 4 out of 5 by GOOD EXPERIENCE OVERALL GOOD EXPERIENCE- WISH THAT WE WOULD HAVE RECEIVED MORE SPG PERKS. June 4, 2012
Rated 5 out of 5 by This is in a wonderful hotel to stay One of the customer service the day of my arrival was rude, unconsidered. August 18, 2012
Rated 5 out of 5 by This hotel has great features We spent one night at the Sheraton National and enjoyed the experience. November 12, 2012
Rated 4 out of 5 by Thanksgiving visit Can't say enough about how friendly and accommodating the staff were. November 26, 2012
Rated 5 out of 5 by Excellent Choice Every aspect of my stay was great. I'm happy we chose this location. July 15, 2013
Rated 4 out of 5 by Sheraton Pentagon City The hotel more than met my needs for the weekend.Excellent facility. August 28, 2012
Rated 5 out of 5 by Excellent location and view of the DC Ecellent accommodations and service even with construction going on. September 4, 2012
Rated 5 out of 5 by Great I really love this hotel. Also they have great rates available. January 14, 2013
Rated 4 out of 5 by Convenience This hotel was convenient, clean, and the staff was excellent! January 8, 2013
Rated 4 out of 5 by Hotel Nice hotel, convenient to transporation and restaurants February 25, 2013
Rated 4 out of 5 by Short and Sweet My Stay was very nice and the staff was excellent. January 14, 2013
Rated 5 out of 5 by Great and Comfy Stay!! Would highly recommend and consider for next stay! February 10, 2013
Rated 5 out of 5 by Nice Very nice place to stay. this place is well kept. August 23, 2012
Rated 5 out of 5 by This hotel has great employees We love the staff; everyone is so helpful! November 24, 2012
Rated 5 out of 5 by Nice place tough location but nice once inside December 19, 2012
Rated 4 out of 5 by Nice place Nice place. Close to everything. December 31, 2012
Rated 3 out of 5 by Good location Close to DC and easy to find. August 7, 2012
Rated 1 out of 5 by Really Disappointed When I arrived to check in my room was dirty. Looked like someone took a quick nap or break because the bed had a body print in the covers and the room smelled like bengay. Totally not cool.....Then the next day my friends and I went to the gift shop, the lady in there was really rude watching every move we make and then when you ask her a price of an item she looks at you like you are bothering her then gives you the price. She did not have good customer service nor was she friendly. Totally not cool.... Another rude person was the lady at the coffee bar. No customer service nor friendly at all. I don't know what's wrong with people....Life is so beautiful to be upset and angry about things. She didn't even offer us a seat at the bar just packed the coffee in a to go cup and went back to talking to this guy at the bar. I guess we messed up her flirting I don't know. Not cool at all. The African American guy was ok I think he was really tired not only did he check me out he was also the shuttle driver and housekeeping poor guy.....Please hire me people Sheraton! Last, there was one person that showed EXCELLENT customer service and showed himself friendly and just made me forget about all the other rude people was Tony.....he was the high lights of the weekend he need a raise. He goes beyond his duty we loved him KUDOS Tony! December 3, 2013
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