Rated 2 out of 5 by Michael0745 Needs improvement in many areas
Room was not clean as it should be. Wallpaper peeling....Restaurant unsatisfactory....Club lounge tables not clean....Restaurant tables not clean.
June 21, 2014
Rated 5 out of 5 by SamF New Years Eve Stay
I recently stayed at your Sheraton at Pentagon City. The rooms were immaculately clean and the staff was very polite and professional. There was one receptionist in particular who's name I think is Sura. On top of being easy on the eyes, she was very pleasant and informative in answering all my questions at check in and at check out. Despite what had to be a very hectic 2 days for her, she greeted everyone with a smile. She set the customer service bar extremely high and is a great representative of your beautiful hotel. Thanks for providing me with a comfortable and fun New Years celebration!
January 3, 2013
Rated 5 out of 5 by jason14 Really Nice...
This was my first time at this hotel. I was attending a workshop and found the location very close to lots of things such as food, and attractions.
My room was nice as elegant. There was only one little concern. When I entered the bathroom, there was a small puddle of water on the floor. This could have been from the cleaning crew. Flat screen TV, and nice picture window to view the outside world.
The hotel does seem to have high volume of traffic. Over the two days, I encountered many groups that were also staying for trips to attractions in the area from across the globe.
May 2, 2012
Rated 3 out of 5 by SPGTravelerinDC This hotel is great for Pentagon access
I live in Washington, but needed a place to stay while contractors were working in my apartment. This hotel was close to the Pentagon and Downtown, and the staff is friendly and responsive. Breakfast is delightful, and the views are spectacular. It is not the newest hotel, but it is definitely well-maintained.
June 5, 2014
Rated 1 out of 5 by Jim487 Just want your money
Made the mistake of putting green card out to skip a day of room services. They didn't clean room for three days. Card indicates one day. Staff said ,"Oh everbody knows its for three days". Even asked staff to clean room after two days they iognored my request. On top of this you are suppose to get a five dollar credit for each day never got one for the last day. Ordered room service ever mourning, but could not get them to leave a card you need to put on the door. Front desk was less than helpful. Breakfest was quite good staff from kitchen were pleasant and very courtous.
November 5, 2013
Rated 4 out of 5 by WoogieSr Must have been an "off" day!
I've stayed at this hotel many many times and have, for the most part, been very pleased. However, my February 10th stay was below standards. I checked in between 5 and 6:00. When given my room # I asked was it on a club floor? (I'm a gold SPG member). I was told no, they had a large check-out earlier and the rooms weren't cleaned. I should have been offered parking, but was not. When I got to my room, the view was nice however, my room did not look thoroughly cleaned. There was trash in my waste basket, only ONE hand towel and the overall smell of the room was not fresh!
February 15, 2012
Rated 4 out of 5 by Marilyn79 Restaurant was great!
I enjoyed the steak special Saturday night and the waiter was wonderful, polite, and such a hard worker, and Happy!
June 10, 2014
Rated 4 out of 5 by SirC Tucked Away
I would recommend this facility for the overall efforts of staff members and partnering services to ensure a pleasant experience for their client - the guest. Although challenging to reach due to construction in Arlington adjacent the expressways, it proved worth the challenges to stay at this location.
June 2, 2014
Rated 3 out of 5 by Anonymous2014 Average
One side of the hotel is rather noisy (street + outside fans noises). I asked to change room, the staff agreed but its tone of voice was rather impatient making me quite uncomfortable.
Rooms are correct.
Surprised they offer samples of body lotion, shampoo and conditioner, but no shower gel.
Convenient shuttle bus running every half hour to the shopping mall.
Breakfast and Wifi were not included - found the overall price high.
May 19, 2014
Rated 3 out of 5 by saywhat4 Poor Sheraton Experience
There are other Sheratons and Starwoods in the Northern VA area that are much better than this facility. Beds were not up to the typical Sheraton Sleeper level of quality.
Unless you walk into the next door Marine base, there is nothing within walking distance of this hotel which is hemmed in by multiple uncrossable highways.
Rooms were clean, but featured an older bathroom layout with sinks outside of the main bathroom area.
May 2, 2014
Rated 4 out of 5 by Sisters4 Our DC sisters weekend
Your employees were very polite & professional. The food in your restaurant was great. I think the rug in the room ( 1205 ) should be replaced soon, The only thing negative in that room beside the rug was the view . Your Hotel over all was lovely but I would not want that room again, Thank You
May 21, 2014
Rated 4 out of 5 by abcdk391 This Hotel is Enjoyable
I was pleased with how easy it was to get checked in and out even when I was using a Living Social coupon. The room and hotel were well-equipped. The workout room was nice. The shuttle running to the nearest metro stop operates regularly and is convenient. The only issue is that making the initial reservation with the coupon was difficult and passed between people until someone solved the problem for me. Also the current roadwork outside makes it impossible to walk to the metro station yourself but the hotel shuttle works very well.
January 14, 2013
Rated 4 out of 5 by mar27 Where's the Coffee
Hotel is very nice, but fairly isolated. You'd have to drive to find anything to eat. As such, the hotel's one restaurant is the only option for dining. It is difficult to get a simple cup of coffee during the middle of the day. Around 3:30 p.m. I was looking to get a cup of coffee and there was no one at the restaurant or bar. Finally someone came out after several minutes to help us.
May 6, 2014
Rated 4 out of 5 by JohnP11 The staff was great!
The staff was very friendly and kind!
May 30, 2014
Rated 4 out of 5 by Julie805 Business
The location of this hotel was not bad, because there was a complementary shuttle service to the nearest subway station.
The food in the bar & restaurant was good and not expansive.
Room service food was less than our expectation. There should be something else than just one piece of toasted bread and fruit juice for "continental breakfast."
The people in the hotel was nice and kind.
May 6, 2014
Rated 5 out of 5 by 15underpar Great service, location
We really enjoyed our stay. We only planned on staying one night but after we checked into the "other" hotel we started missing the accomodations. One phone call to SPG allowed us to check out of the "other" hotel and return to the Pentagon City Sheraton. Once the rennovations are complete, this hotel will be the place to be when you visit DC!! We are already looking forward to our next visit to the DC area! Also, the front desk staff was excellent. One young lady in particular (Venus, I think) was just wonderful!
October 15, 2012
Rated 4 out of 5 by Sase2 Great For Families
Staying at this hotel was so very nice. My family and I just wanted to get away. When we first signed in we met Cy, the person at the registration desk. He went out of his way to make sure that our family was comfortable and happy. We aren't familiar with the area and he made sure that we knew exactly where we were going. Thanks so much, Cy.
If I would report a problem, it would be that we weren't able to use the pool because they were doing construction. I just wish that we had known about that.
October 11, 2012
Rated 3 out of 5 by Kimikoftokyo Wrong Time To Visit
I visited during the hurricane we had last August. I had no where to go so I decided to stay here. The first problem that I overlooked was that They couldn't find my name at the front desk. I had to find internet to try to get on my phone to show them . Until I just showed my Starwood card. The place was wonderful the room was nice though the lights went off and such. What makes me give it a bad rating because of the staff. They maybe was too busy with the hurricane situation to even help me with my problem, I didn't even get to talk to the head of it all. If i didn't press through customer service for a few month, I would of never received a sorry from him. They were just rude the only nice people were the cleaning people. Because of the late response I will not stay there unless I have to.
February 8, 2012
Rated 2 out of 5 by Jim1000 Worst Starwood Experience - Never again
The hotel is decent to say the least, but the staff at the desk are subpar. However cleaning staff -- very kind.
From check in, staff was rude and curt, lacked courtesy and was quick to get you out of their face. Management was disorganized, and while waiting to get checked in, female staff complained about their personal lives etc., which made other patrons visible uncomfortable and annoyed.
At check out, billing was off, overcharged on parking and other misc things. At check out, staff again was bickering and showed a great deal of complacency. Had to print out bill four times to verify correct amount, but AMEX statement shows incorrect charges - in dispute now.
Regretfully chose this hotel due to value, but regret choosing it. Will not stay here and will not recommend to anyone to stay here.
August 29, 2013
Rated 1 out of 5 by Bill81 This is the worst Sheraton I've stayed at.
I was not satisfied with this hotel nor the staff. Although there was a concierge desk, it was never occupied. I found the bartender in the evening rude. It took me 15 minutes to order a drink and then I was treated rudely when I questioned the charge. My room had a strange odour - it was similiar to pet urine. You might want to consider mats for your tubs as I almost slipped twice on taking a shower. I am athletic so was able to avoide a fall.
March 13, 2014
Rated 4 out of 5 by 2travellers Nice hotel but .....
Nice hotel. The location is a bit off the beaten track though which wouldn't be a problem if the van service was reliable. I found the van service to be undependable. When calling to schedule a pick up, you are given a standard robotic response which is unreliable. You have to call 2-3 times to actually get someone to pick you up. When you're standing outside in the cold, freezing waiting on a shuttle that does not come when its supposed to, the beauty of the hotel diminishes greatly.
February 26, 2013
Rated 5 out of 5 by VATraveler17 Outstanding Service
Elena at the front desk provided exceptional service upon check in and quickly recognized SPG status. Great job!
Ermerlita at the club lounge during breakfast was very accommodating, friendly, and maintained the place spotless! Outstanding Service!
Lady at the pastry/coffee shop, front of the restaurant helped me set up a muffin try for breakfast. She went way and beyond her way to make sure the breakfast purchased were presentable. Thank you!
March 4, 2014
Rated 5 out of 5 by Joyfulkira Great!
I was able to stay at this hotel for a special SPE rate which made the stay even more exceptional! The staff person at the front desk was very pleasant and that starts your stay with a positive outlook! The room was fresh and clean. the towels were fluffy and bright! The bedding was clean and the pillows were plentiful and fluffy. Our overnight stay was quiet and restful. In addition, we were able to attend our conference and leave the car parked until 7pm after we checked out!
July 27, 2012
Rated 4 out of 5 by Lavender This hotel is pretty good.
The mattress is a too soft for my taste. There's no place to hang the hand towels where the sink is in the vanity area, and that old, yucky rubber in the bottom of the tub needs to be removed! After check-in I had to go to the front desk & ask for additional towels because no one answered my 4 calls. The garage could use more directional traffic flow signs. The wait staff in the ballroom was exceptional! But the man & woman at the desk at check-in where not friendly at all.
November 7, 2012
Rated 2 out of 5 by mere333 Out dated and poor housekeeping
room was not well cleaned
May 12, 2014
Rated 4 out of 5 by Skyehiker Good Business-Trip Hotel
Just depends on what you need a hotel for. For me, on a business trip, it was great. Dependable, consistent, on-time shuttle services for the 5-minute ride to/from DCA or the Metro station & mall at Pentagon City. It's a conveniently short distance by taxi or a couple of stops by Metro to private & gov't offices in nearby Arlington, Rosslyn, etc. It's an "airport" hotel that doesn't feel like one. Its Club Lounge has a great selection of hot foods to enjoy after a long day of meetings. Now, it's not for the tourist--there's nothing touristy nearby, not much really to walk to right around the hotel, and you're a solid several stops to central DC attractions. So, if a holiday with the wife & kids is in order, think elsewhere. BUT, on business in DC, and in need of dependeable staff and service, the Sheraton National was a great fit.
October 22, 2011
Rated 2 out of 5 by mikeandelaine Location great for what we needed - then it went downhill!
We recently participated in Wreaths Across America at Arlington National Cemetery. Sheraton Pentagon City was the perfect location for a place to stay.
We arrived on a Friday evening - "Sorry sir, the club is closed for the weekend". We are SPG Gold with 26 stays so far this year. We have to come expect and enjoy the club.
Our room had a great view of the city, but you didn't want to look down as the carpet looked like it had come out on the losing end of a frat party beer blast. I took pictures to document the mess.
Now when other SPG hotels have had closed clubs we have been invited to breakfast at no cost, as if we were in the club. This offer was not made to us.
For our 26 SPG stays this year this was hands down the worst. However, the honor of participating in Wreaths Across America made the whole trip extremely worthwhile.
December 20, 2013
Rated 4 out of 5 by Cosmo57 City View vs DC View
Overall experience to Sheraton National was great. However, during the reservation process, I specifically asked for a DC view room since it was the room type we had 25 years ago. When the confirmation was emailed to me, it showed City view so I called the property to inquire about the mixup. The property assured me we had a DC view room. Long story short, we ended up with a City view room. Very disappointed when we were told no DC view rooms available.
November 11, 2011
Rated 4 out of 5 by travelguy location-close to DC but not good at night
I've stayed at this hotel a couple dozen times. It offers free shuttle to Metro (subway) and airport at scheduled times. The area immediately around the hotel has always seems a bit sketchy to me and there are no other dining options in walking distance. However, you can zip into Pentagon, DC, Crystal City, or DCA airport within a couple minutes. Views from East facing rooms are amazing--all of DC in your view. And it's spectacular from the Club Lounge.
October 31, 2011
Rated 3 out of 5 by Amorae Good exempt for a few minor things
This is a nice hotel with a convenient shuttle that drops you off at the airport or the nearby mall & metro station. There were a few minor things that could have been better:
The doors to the hotel rooms slam loudly unless one shuts them carefully. I know this is probably a security thing, but it is also really annoying when one is trying to sleep and is woken up by several doors slamming at 6am.
There was no ironing board in our room (#423), which was fairly annoying when we pressed for time to get out the door. We did not contact the management because we were in a rush to get ready.
Several of the outlets in our room were faulty. The one in the bathroom didn't work at all and two others were too loose preventing things from staying plugged in (annoying again).
On the positive side, the beds were pretty comfortable and the facilities kept up except for these minor issues.
It would be nice if there was a complimentary breakfast and a hot tub.
April 8, 2014