シェラトン・ペンタゴンシティーホテル

  • アメリカ合衆国
  • 22204
  • ヴァージニア州,
  • アーリントン
  • 900 South Orme Street
  • マップ

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Rated 3.9 out of 5 by 315 reviewers.
Rated 2 out of 5 by Poor and Slow Service I arrived at the hotel lobby at 6:00pm and did not get to my room until 7:00pm. There was a long line at the Front Desk to check in. SPF Gold and Platinum members are not given priority ("There is only one line, sir!"). Reservation requests are not honored. In my reservation, I specifically asked for a room far away from the elvevator. They put me in the room immediately adjacent to the elevator. I had to go back downstairs to complain and get my room changed. The in-room safe in the new room was locked and I could not use it. There were no bathroom amenities: just one soap and one bottle of shampoo - that's all. Overall, the service at this hotel is not up to the standard of a roadside motel; much less a Sheraton. September 10, 2014
Rated 5 out of 5 by A Roills Royce at the cost of a Volkswagon This jewel is located near the heart of everything. major roads, metro, pentagon, shopping etc. The hotel is well appointed, staffed and spotless. The staff goes above and beyond to make you feel welcome. The rooms are huge and luxury appointed. The shuttle leaves every 30 minutes to metro and other points. A dream stay especially the club floor September 25, 2014
Rated 5 out of 5 by This Hotel has great convenience Excellent staff, and amenities to include shuttle from the Airport at Reagan September 26, 2014
Rated 5 out of 5 by Excellent Stay! The facilities were great....clean, up to date and met all our needs. The staff was courteous, friendly, helpful and very responsive. Even so, there were two star performers that I interacted with several times - Jacquelyn at the front desk and Emerlita who hosts the club's breakfast. Both were quick to show their great smiles and attitudes! The hotel's airport shuttle made it so that we did not need a rental car, and it ran on time! The views from the higher floors of DC and northern VA were completely unobstructed. The hotel is conveniently located immediately adjacent to Joint Base Myer - Henderson Hall and about a mile to the Pentagon. The large mall complex with Macy's, Nordstrom's and many other stores is a 5 minute taxi ride away. Walking distance to many restaurants. We'll stay there again... John S., AL September 18, 2014
Rated 4 out of 5 by This hotel has good overall service. 1) Free shuttle service at 30min interval to near-by mall and restaurants was very convenient. 2) Friendly reception desk staff. 3) In-room dining was served within their committed timeframe. 4) Would like to see self-setting ability to wake-up calls; after mid-night, a call to the front desk wasn't being picked up for setting up the wake-up call (had to make a couple of attempts and long ringing) September 18, 2014
Rated 5 out of 5 by Very Nice Hotel. Found the hotel to be close to all the DC attractions September 19, 2014
Rated 2 out of 5 by Customer Service is miserable No one there ever answers the phone. Awful Service. September 19, 2014
Rated 4 out of 5 by Nice staff and convenient location to DC attractions the hotel staffs are very friendly and helpful. Although I booked the reservation via SPG online booking, and it has gotten lost in the sea when I arrived to check in, the front desk associate helped to re-book the room based on my confirmation print out that I have carried with me just in case something like this would have happened. Overall stay experience was good despite the contruction outside on the road is a bit annoying at daytimes. Room is clean and comfortable, requested refrigerator upon arrival, and it was delivered and installed promptly after checked in. September 10, 2014
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