Rated 2 out of 5 by Gymrat A poor hotel in a good chain
Fire alarms at odd hours; failure to make up the room on time; housekeeping taking my luggage at one point; inconsistencies with housekeeping; pool closed when I wanted to use it; poor location surround by construction.
January 23, 2015
Rated 5 out of 5 by gaia12 Comfort
Everything was acording to the expectations that I had. Excellent service. The only thing that I was not happy with was the daily price of the wi-fi service, which was very high. The meal and lobby service was very good.
January 8, 2015
Rated 5 out of 5 by Anne1313 Self Parking Fee $20
I stayed at the hotel on February 2nd and was not told the parking fee was $20 for self parking. I went online and the website just says it is self parking. The assistant manager who checked me in stamped my parking ticket so I could get out. I feel that the Sheraton could make guest more aware of the charge before they see it on their credit card.
February 7, 2012
Rated 5 out of 5 by Deputy1445 Best for the money
I have been booking rooms with Starwood Hotels for the last 4 years and can say this hotel is simply the best for the money. Employees like Mr. Ali and Hanna make this hotel, the place to stay. Location is excellent and the shuttle is a convenience feature. I'll be back soon.
January 14, 2015
Rated 3 out of 5 by BigtimeSPGguy If you are a family coming to DC, this is for you.
(SPG, please don't hide this review at the bottom, like the ones I missed)
I had never been to DC, and we had the family in tow (2 kids). I didn't know the area at all and guessed that this Sheraton would be sufficient.
First the good:
GM Paul L. and his front desk staff were great.
We had a very nice upgraded room.
Now just the facts:
1) This is NOT the hotel to stay in if you want to be close to DC.
It is a shuttle ride to the Metro, then a Metro ride to DC to get to the sites. If you don't mind this, you will be fine but it will eat up 2-3 hours of your day.
2) It is in a bad area with nothing nearby, not any type of restaurants or even a convenience store to grab necessities.
3) As far as info about the hotel specifically; The pool was not very nice, lifeguard guy was nice.
The restaurant was great in the AM, but at night we had a few issues that revolved around them serving us after 9-10PM.
The shuttle service was spotty, one night leaving us waiting at the shuttle stop by the mall for 45 minutes at 11PM with the kids.
We left this hotel half way through our trip and moved to one in DC and it changed our trip and our entire impression of DC.
To each his/her own, and if budget is tight this hotel will do, but if you can afford and have never been to DC— stay closer to the city.
July 23, 2012
Rated 5 out of 5 by Casey4491 Excellent service
We always stay at this hotel when in DC. From jason the shuttle driver, to the front desk team, to the lounge, and the Potomac bar - service was outstanding. Hotel personnel really made us feel welcomed.
January 11, 2015
Rated 5 out of 5 by rockydogz Great Staff, Terrific Management and Convenient Location!!!
This was my first time at this hotel and as a Starwood Platinum, I stay at a lot of Sheraton properties. This is truly a 10!!! The front desk staff is very helpful, the restaurant and bar service are superb. This is a hotel that actually truly cares for their guests and it is quite apparent that the management team takes great care of the customer"s (guest's) satisfaction. The shuttle service is every 30 minutes to the airport or to the Metro. The rooms are first rate. This will be the hotel I recommend for any pleasure or business trips to the Washington DC area. I will have this as one of my favorites!!!
June 16, 2013
Rated 1 out of 5 by Art37 Appalled
Reason I will not return: we were evacuated at 2:34 AM from the hotel due to fire alarms being set off by drunken and unruly cigarette smokers. I’m not sure of what department in the hotel is responsible for booking parties that included so many very heavy drinkers and smokers who clearly gave no regard for the rules, but the results were appalling. For the cost of a stay at this sort of hotel I would expect a better screening process to be put in place and sufficient security on site to prevent this sort of circumstance from occurring. I used to work in the high-end hotel business in Rosslyn, Virginia. This would never have happened.
September 25, 2012