Rated 3 out of 5 by LenH Location and Great Rooms
This facility has great rooms, the views are fantastic of WDC, and the rate was excellent. The only drawback I found was that the restaurant did not seem to be open in the evening when I would return from work, for some reason. There was food available in the bar, but the menu was very limited, and pricey - I exhausted my options with just 2 nights there. They need to 1) keep the restaurant open for dinner, and 2) expand the menu with more options.
December 21, 2012
Rated 2 out of 5 by mikeandelaine Location great for what we needed - then it went downhill!
We recently participated in Wreaths Across America at Arlington National Cemetery. Sheraton Pentagon City was the perfect location for a place to stay.
We arrived on a Friday evening - "Sorry sir, the club is closed for the weekend". We are SPG Gold with 26 stays so far this year. We have to come expect and enjoy the club.
Our room had a great view of the city, but you didn't want to look down as the carpet looked like it had come out on the losing end of a frat party beer blast. I took pictures to document the mess.
Now when other SPG hotels have had closed clubs we have been invited to breakfast at no cost, as if we were in the club. This offer was not made to us.
For our 26 SPG stays this year this was hands down the worst. However, the honor of participating in Wreaths Across America made the whole trip extremely worthwhile.
December 20, 2013
Rated 1 out of 5 by Bill81 This is the worst Sheraton I've stayed at.
I was not satisfied with this hotel nor the staff. Although there was a concierge desk, it was never occupied. I found the bartender in the evening rude. It took me 15 minutes to order a drink and then I was treated rudely when I questioned the charge. My room had a strange odour - it was similiar to pet urine. You might want to consider mats for your tubs as I almost slipped twice on taking a shower. I am athletic so was able to avoide a fall.
March 13, 2014
Rated 5 out of 5 by VATraveler17 Outstanding Service
Elena at the front desk provided exceptional service upon check in and quickly recognized SPG status. Great job!
Ermerlita at the club lounge during breakfast was very accommodating, friendly, and maintained the place spotless! Outstanding Service!
Lady at the pastry/coffee shop, front of the restaurant helped me set up a muffin try for breakfast. She went way and beyond her way to make sure the breakfast purchased were presentable. Thank you!
March 4, 2014
Rated 3 out of 5 by Vega149 Awesome view of downtown DC
Overall, hotel was nice. Lobby area was beautiful, staff was friendly and more than willing to accomodate needs. Room was ok, but carpet and beds need replacement. Shuttle drivers were not friendly - one suggested I put my kids on my lap to make room for other guests. Kids were disappointed pool area under construction and closed. Breakfast was expensive, parking was expensive. Be sure to as for view of DC when checking in, beautiful at night!
August 17, 2012
Rated 5 out of 5 by Missumo Very Nice Hotel.
Found the hotel to be close to all the DC attractions
September 19, 2014
Rated 2 out of 5 by jack511 Customer Service is miserable
No one there ever answers the phone. Awful Service.
September 19, 2014
Rated 3 out of 5 by Anonymous2014 Average
One side of the hotel is rather noisy (street + outside fans noises). I asked to change room, the staff agreed but its tone of voice was rather impatient making me quite uncomfortable.
Rooms are correct.
Surprised they offer samples of body lotion, shampoo and conditioner, but no shower gel.
Convenient shuttle bus running every half hour to the shopping mall.
Breakfast and Wifi were not included - found the overall price high.
May 19, 2014
Rated 3 out of 5 by saywhat4 Poor Sheraton Experience
There are other Sheratons and Starwoods in the Northern VA area that are much better than this facility. Beds were not up to the typical Sheraton Sleeper level of quality.
Unless you walk into the next door Marine base, there is nothing within walking distance of this hotel which is hemmed in by multiple uncrossable highways.
Rooms were clean, but featured an older bathroom layout with sinks outside of the main bathroom area.
May 2, 2014
Rated 3 out of 5 by asdfsdf Butz - RAJIT
Our wedding party had a mix up while checking in and ended up getting put in wrong rooms. It was totally our fault due to having the same names on room reservations. I wanted to personally point out one of your employees, RAJIT, who worked so patiently with my grandmother. His professionalism through the entire mix up was refreshing. You have an outstanding employee in RAJIT.
July 14, 2014
Rated 4 out of 5 by Kiki617 Great stay!!!
The all of the staff and was great and very friendly on the phone and face to face. The Hotel is real close to the white house and the pentagton!!! The rooms are clean and the food was good!!! I will be back next year!!!
September 4, 2014
Rated 5 out of 5 by Ohio60 So relaxing
The staff is amazing. There pride in the hotel shows. The hotel has a view (I so miss now that I'm home) that you can never forget. We felt safe, with our 2granddaughters. So quiet, so close to everything, so handy, so easy to find.
September 2, 2014
Rated 2 out of 5 by Billy1973 Dissappointment
Overall dissappointed with this Sheraton for several reasons. Check in staff were not rude, but unwelcoming. Asked for adjoining room at check in as I had booked 2, but staff were dismissive. They gave us rooms that faced each other. By stroke of luck as I was walking into the one room, maid was just finishing up the adjoining room. Called the front desk, and they seemed reluctant but gave us adjoining rooms, as long as I came down to the desk to exchange keys myself.
Having a shuttle at this hotel is a must, and great that they offer it ( hotel location is just odd) the problem is the shuttle is small a always full . Two nights in a row we had to wait for an hour for the shuttle after dinner, since it would come by the pick up location already full to capacity. Management needs to rectify this recurrent issue.
The room carpets were unacceptably stained in both rooms. The facilities overall needed updating. Just disappointing , and doesn't deserve the star woods name.
August 14, 2014
Rated 5 out of 5 by SPGGOLD74 If you ask, they can help.
My previous visit to this hotel was rudely interrupted at 6:30 AM by the sounds from the Military base next door. I requested a quieter room noting that it was a problem for me, and they helped!
September 2, 2014
Rated 5 out of 5 by StuckTraveler Great Hotel
I had just one night at this hotel and I want to go back. The staff was excellent; they were fast, friendly and helpful at the front desk at check in. And the breakfast buffet was delicious with a good assortment of food. I hope I find myself in the DC area again soon.
August 22, 2014
Rated 1 out of 5 by spg41 Not Sheraton quality
The hotel bathroom is unsafe - slippery shower floor. Poor quality hotel room furniture. Hotel lacks effort to accommodate guest request. However, the hotel's restaurant food is exceptional but over priced.
August 30, 2014
Rated 2 out of 5 by Bcnignasi Below Sheraton's average
This hotel needs an urgent renovation, BIG TIME¡¡ it is old, looks old and dirty (It is not dirty, just looks dirty) The bathroom is small and non practical.
The Lounge is pathetic, it was full of kids, the coffee machine didn't work properly and the variety of food was just not enough.
Not a good experience at all
August 6, 2014
Rated 4 out of 5 by Simply1023 The Lobby of the Hotel was great features
The Hotel was in great locations for places where we want to go. They also have Shuttle Buses Service to and from the Metro Station which in D.C. is a must.
September 2, 2014
Rated 5 out of 5 by JEVa Great Staff
Enjoyed my stay but have to say the staff is what really topped off my opinion. From the shuttle drivers, to front desk, to housekeeping and restaurant staff, everyone was extremely friendly and very helpful.
While the facility is very nice, it would only be slightly above average without the staff. They perform their tasks well but stay extra kind and thoughtful while doing so. My thanks to all of them.
October 11, 2012
Rated 4 out of 5 by Marine782 Check-In Procedure
First room I was given (1122) was already occupied. Went back to front desk and was given room 1112. I am a lifetime platinum member and tried to get into lounge on Sunday evening but key would not work. Had to get front desk to re-key. Lounge attendent was very attentive and professional. Great hotel.
August 6, 2014
Rated 4 out of 5 by Phrixus First Visit
Lobby area is amazing.
Beds were incredibly comfortable and got the best sleep I've had on travel in a long time! Shower was strong and hot - just what I like!
Room not as clean as expected - carpet stains and faint musty odor.
Internet access requires ethernet cable, so have to work at desk - can't sit in chair or bed. Also had to pay for 1MB access - slower than my hotspot.
September 15, 2012
Rated 3 out of 5 by DebaryJohn Comfortable & Very Clean
The only reason I can't rate the hotel higher was because we had a family with 3 children next to us. I don't know where the parents were because the children were running up and down the hall and slamming their door for over two hours. I tried to call the front desk but could not get through despite numerous attempts. I went and asked the children to quiet down -- that worked for all of 5 minutes.
September 25, 2012
Rated 2 out of 5 by Willisa0330 Needs work
Over all the hotel was nice and in a great location. Didn't like that fact they were in the middle of doing renovations during our stay.
September 1, 2014
Rated 4 out of 5 by Sschneck Needs updating
Check-in fast and front desk clerk accommodating to SPG member. Room was dated and carpet stained. Unaware of shuttle to Metro until I read the sign on my last day. Food was average in restaurant, but the tables needed a good cleaning.. My napkin was stuck to the table.
Check-out fast and smooth.
August 4, 2014
Rated 4 out of 5 by Joyce101 Our overnight stay
Our overnight stay was very good. Check in was quick and efficient. Our room was clean. The parking garage is the only thing which needs improvement. The garage is absolutely filthy, garbage was everywhere on the ground and we could smell urine. Felt that it does not match with the rest of the Sheraton name. This parking also was not included with my stay so we paid extra for this--disappointing.
July 26, 2012
Rated 5 out of 5 by Allie Great hotel for a DC vacation
We had a wonderful time for the 3 nights we stayrd at this hotel. We were greeted by very polite and helpful staff. It was our first visit to the DC area and found this hotel to be comfortable and convenient to downtown DC, the monuments and Arlington cemetery. Our room was spacious and clean with great views of Washington monument. We had delicious appetizers and drinks at the lounge. Thank you.
August 14, 2012
Rated 4 out of 5 by mar27 Where's the Coffee
Hotel is very nice, but fairly isolated. You'd have to drive to find anything to eat. As such, the hotel's one restaurant is the only option for dining. It is difficult to get a simple cup of coffee during the middle of the day. Around 3:30 p.m. I was looking to get a cup of coffee and there was no one at the restaurant or bar. Finally someone came out after several minutes to help us.
May 6, 2014
Rated 4 out of 5 by Julie805 Business
The location of this hotel was not bad, because there was a complementary shuttle service to the nearest subway station.
The food in the bar & restaurant was good and not expansive.
Room service food was less than our expectation. There should be something else than just one piece of toasted bread and fruit juice for "continental breakfast."
The people in the hotel was nice and kind.
May 6, 2014
Rated 3 out of 5 by SavvyTraveler1 Very Friendly Employees but Tired Facility
Perfect choice for my one-night visit due to its location and price, and the staff couldn't have been nicer. But if you care about quality conditions, choose another hotel. Example: my 11th floor "view" room had dirt-streaked filthy carpeting, a smoke detector hanging out of its wall socket by its wires, and old water stains on its ceiling. This hotel is tired and shabby and needs refreshing.
December 15, 2011
Rated 3 out of 5 Left at airport, forced to take a cab
Let me first start by stating, I am a loyal SPG member and patron. But this time, my experience was less than average.
My coworker and I were waiting for the shuttle for 30 minutes after arriving in D.C. It eventually showed up and stopped on the farthest lane from the crosswalk. It did not open the doors knowing there were many passengers waiting to get to the hotel. The driver drove to the next stop and did not pick up anyone. The shuttle was empty. We tried to catch the driver but they sped off.
We eventually had to take a taxi cab to the hotel, costing us over $20.00. It was a poor experience, especially after traveling for a day and wanting to relax in the hotel room. The staff were not very appreciative when we arrived and were very confused with our issue at the airport. They said they would look into it.
Rooms were okay..the bathroom was a little dirty when arriving. Great price for the hotel. We will most likely not stay at this SGP property again.
July 14, 2014