Rated 4 out of 5 by Ronnie64 Great location
My room was on the 19th floor and a wedding party on the 21st floor went late and was very loud. Got very little sleep big problem. Next time I would stay on a lower floor.
November 15, 2012
Rated 2 out of 5 by mrjsa Lacking in amenities
Staff tries very hard. The room is lacking. I has and executive suite and it did not live up to my expectations. Lacking in amenities. I would not stay at this hotel again.
April 25, 2012
Rated 4 out of 5 by mnet1511 The vacation was about the hotel but we won't forget it anytime soon.
I would recommend this hotel to anyone coming to the area. All the staff from concierge to valet were perfect. As far as I can tell, nothing was out of place.
June 21, 2013
Rated 4 out of 5 by Samh service
all the staff are fantastic, food was great and drinks were good. location is great with amazing view. downside, too much time wasted waiting for elevators
June 25, 2013
Rated 5 out of 5 by AL78 Excellent as always
I stay at this hotel 2-4 times per month and they consistently deliver excellent service. Great location and friendly staff make this my favorite hotel in the LA area.
July 28, 2012
Rated 5 out of 5 by SMiller Excellent Service
The hotel staff was very pleasant and personable from the front desk to the restaurant. It is clear that they were very focused on creating a perfect guest experience.
September 10, 2012
Rated 3 out of 5 by kl29898 Getting old...
This place is at a good location but it's showing signs of age. The wifi has been consistently slow and in my recent stay unusable (connection drops in and out).
May 17, 2013
Rated 5 out of 5 by Arnie879 Staff was very professional...
I had a great experience during my stay primarily due to the staff, from front desk to club lounge.
My room was efficient, comfortable and great picture window view.
October 28, 2012
Rated 4 out of 5 by Ralph51 Great location.
We asked the front desk twice to send engineering to check on the air conditioning since the room would not cool down. No one came. The room was very hot at night.
March 14, 2013
Rated 4 out of 5 by Irgy Upgrade to executive suite but ???????
Hotel offered upgrade to executive suite for $50 extra per night, plus free wifi, access to special lounge and included continental breakfast. Well, I thought the breakfast was pretty good, food was tasty, fruit especially so. But what else did I get for my upgrade?
1. HDTV? Not!!!!!! R U Kidding? No HD in this day and age?
2. Wifi painfully slow or not working at all. Had to sit my IPad on a desk near the window, otherwise no signal. Worst wifi of any hotel I have ever experienced.
3. Had to call room service to get new towels because room cleaners took all the used towels after first night and did not replace.....yikes!
4. Lounge too small for breakfast.....lots of people showing up for the food, not enough tables.
5. Bathroom kind of small for what I would think an executive suite would have.
Other than the above, beds were comfortable and room was fairly clean. Great desk service and great shuttle service to Universal Studios and CityWalk. .....All in all, was okay. Had a great vacation. Would I go back? Probably because the price was the best I could get of all the hotels in the area and if they remain competitive, I would return.
July 1, 2013
Rated 4 out of 5 by Darien Worth the high price?
THis hotel is high priced but if you have the money to spend it's very worth it. So close to universal and the staff was some of the most accomidating I have seen.
November 2, 2012
Rated 2 out of 5 by flojo1 Sheraton Universal
Overrun with tourists. mediocre reception, awful room on terrace level - essentially overlooking the delivery driveway.
August 8, 2013
Rated 5 out of 5 by Char outstanding
from the time you get out of your car to the time you close the door to leave - you are treated with smiles, good mornings and you truly feel special.
January 7, 2012
Rated 5 out of 5 by babe60 Our Great Experience
My Husband and I had a great experience. The staff was very helpful. We plan to be back in November.We are sure that we will have the same treatment.
October 1, 2012
Rated 5 out of 5 by PatriceL Fabulous
We had a fabulous time staying with you - your staff was outstanding! We are looking forward to staying with you in the future!
Thanks for the great memories!
September 6, 2012
Rated 5 out of 5 by Christine77 Universal Experience
Had an amazing time at this hotel, staff was great.. Drake at the front desk made our day!
August 15, 2013
Rated 5 out of 5 by Franklin1 Some of the best hotel staff.
Mecca checked me in. He was very professional and left me not needing to ask a single question. Jose and Maria in the Club Lounge exceeded my families needs.
August 27, 2012
Rated 2 out of 5 by mgiaps lounge is not for adults
The club lounge was a Chucky Cheese. Total chaos and out of control kids making a mess and ruining the experience while disinterested parents were oblivious.
October 3, 2012
Rated 4 out of 5 by triplej AWESOME CUSTOMER SERVICE
Joey made our day! We were there to celebrate my wife's birthday and Joey at the front desk made sure that our stay was enjoyable and memorable! Thanks much!
September 5, 2012
Rated 2 out of 5 by Kukala243 Sheraton Universal
I would recommend this hotel because It is a easy walk to Universal Studios or the hotel shuttle works as well.
August 9, 2013
Rated 4 out of 5 by Floggin52 Great location for entertainment access
Shuttles and rail are close by to get to many of the venues for concerts and family entertainment. Food service is very good. Pool area needs some updating.
September 13, 2012
Rated 5 out of 5 by caville1 Universal Trip
My only problem with the hotel is parking, there is an additional fee which you have to choice but to pay if you plan on parking on the property.
June 10, 2013
Rated 3 out of 5 by Brett29 Good location, property needs a refresh
This hotel has a great location, but my room seemed a bit tired. The wallpaper was coming off in the bathroom and there were rust stains in the shower.
April 22, 2013
Rated 5 out of 5 by Nick45 Lovely time spent at the Universal Sheraton
Spent 9 nights at the Universal Sheraton. It was great! the staff were fantastic. Would definately go back and recomend to anybody looking to stay in LA.
August 20, 2012
Rated 4 out of 5 by Chuck78 Nice for family
Found the room to be a little dirty, dust on paraphrase under sink. Handle for front door was loose and bathroom door wouldn't lock. Staff was amazing!
March 16, 2013
Rated 3 out of 5 by Mommer Average
Hotel is old but has old charm. There are a few things to consider-location is great for Universal! There are some things they could do to update.
May 13, 2013
Rated 4 out of 5 by Beano Great location and Staff
Fabulous 4 days at this hotel, great bar staff(especially the twins) and Ceaser, great location and cosy bar. Only down would be no free WiFi in Roms
September 19, 2012
Rated 5 out of 5 by eva33 Great place to stay!
This hotel is so clean and smelling good! Nice room with the view and clean scented bedsheets, definitely will come back here on my next trip to LA!
September 25, 2012
Rated 4 out of 5 by NE01 1st Stay
This was my first time staying here, hotel and room were nice and clean. I read the reviews and it was what i expected. Hotel needs to be updated.
February 25, 2013
Rated 5 out of 5 by paucho0605 Location, Location, Location
Hotel is in the mist of everything related to the Universal Studios and has a great welcoming feeling from the bellstand to the Front desk team.
November 11, 2012