Rated 5 out of 5 by tmc1104 Awesome Hotel Staff
I coordinated a business event at the hotel and also stayed there for easy access to the event that I was in charge of. First of all the hotel is beautiful, so elegant and classy, but as beautiful as it is, it doesn't outshine the attentiveness and care that the staff gives you. My event manager was Ernesto and he made everything flow easily. Everyone on the staff always had a smile and so very helpful. Kudos to Hector, Luis, Wilbur, Arnold, Sam, Nancy, Armando, Vu, Jayson, who were always nearby to make sure everything was perfect! Thank you Sheraton!!!!
July 1, 2012
Rated 4 out of 5 by BDC23 Stay all the time
I really like this hotel, it's kind of old but has a really neat location - right off the highway. You get to look out at the Hollywood hills, your minutes from Hollywood. It's also right by Universal Studios but in all the times I have stayed here I have never visited it.
I love the gym's view, highly recommending working out if you get a chance.
September 30, 2014
Rated 4 out of 5 by neesie Very nice place to stay!
Very nice hotel and a very convenient location. The valet, bell hops, front desk check-in, room service, and restaurant staff were some of the friendliest, most helpful and enjoyable people we have encountered in our hotel stays. The food was good and the rooms were very nice. We did not care for the quality of the mattresses however, we have slept in more comfortable beds. Perhaps ours was a little older than some of the others. But, we highly recommend this hotel and would not hesitate to come back and stay here again!
July 28, 2014
Rated 5 out of 5 by alfredcarl amazing staff
I have stayed here many times and the staff is so attentive, supportive and helpful. I would recommend the locale to anyone considering the area and will be back again!
October 9, 2014
Rated 3 out of 5 by Dexter43 Just meet my expectations, more could be done.
It is a reservation as I expected just as I previously stayed in this hotel. Location is a key factor, it is great ! Staffs are all helpful and friendly.
A few improvement would be that for 4 people, size of beds is too small. But due to size of rooms, you may want to consider bunk bed for family of 4.
Complimentary internet at all time in all rooms is a world standard now. You must not limit it only at the Microsoft sponsored lobby for 45 minutes/day.
Amenities are too little, although, additional requests are always met..
It is a well maintained old hotel, but I think the designs and comforts must meet modern standards, it feels really old. Swimming pool renovation is a good start, but eventually rooms are also need major revitalizing.
December 28, 2013
Rated 3 out of 5 by Jayne510 Dirty Doesn't Say Sheraton
Lobby decor, bar, conference room space -- top notch. The staff was friendly and I really felt like I was being taken care of.
My room, on the other hand, was awful.
The positive: great desk space, comfy bed, wonderful chair and table space. Loved that aspect.
BUT... the night stand lights didn't work when I arrived -- one was blown out and the other turned out to be unplugged. The TV wouldn't come on -- it was unplugged. The glass on the desk and windows were sooooo dirty. I have a toddler and would not have allowed him to touch either.
March 20, 2014
Rated 5 out of 5 by JNTBoss Exceptional Service
My SPG membership was acknowledged by the Valet and the Registration desk. I was given a nice room on the club floor, and the bell desk brought me a refrigerator and extra towels and was very helpful. We had a problem with our door key not working, and the security guard came immediately and treated us to a nightcap for our troubles. We stayed one week and the room was clean and all staff so friendly. The valet Curtis noticed a scrape on my car that I hadn't gotten fixed, and got some polish out and buffed it out. Amazing. Great service, the building has interesting history and great location. Nice gym, and we had a business meeting in the lounge with great service. I did not like the cabana rooms, they are tired... the tower was better. Thanks!
March 17, 2012
Rated 4 out of 5 by miles1 A plesant surprise
I had to come to checkin very late. There was a computer glitch when I arrived and had to wait for a long time to checkin. I am handicapped and when I went to my room # 404, the key didn't work. I had to go downstairs and was accompanied to the room which was really 406. Then the key worked. The gentleman who came with me apoligized to me. After I was in bed, i noticed that i had left my iPhone in my car. I called downstairs and asked them to please find it and bring it to my room . They were wonderful and it made me glad. The convention floor was very nice also. From that moment on, It was run so well even our awards showon the 21 floor on Friday.
I am going up to Sacramento the end of this month with reservations at the Sacramento Grand Sheraton.
February 10, 2013
Rated 4 out of 5 by Steve58CA Good location for Hollywood/North LA
I've stayed at this hotel a few times in recent years and its a decent hotel with very helpful and friendly staff. on our recent stay, we were given club rooms on the 18th floor facing the outdoor lawn event area. Unfortunately, this hotel is very popular event location and we were there at the same time as an entertainment industry conference. Their Saturday night party went on until 2am. Even from the 18th floor, we couldn't get any sleep. The hotel management were gracious enough to refund the cost of one of our rooms so fair enough for the loss of a night's sleep. So, although the location is great for families wishing to visit Universal Studios - be aware of the conflicts that hosting events can cause to other guests. Take ear plugs is my recommendation.
June 17, 2014
Rated 2 out of 5 by denetteh13 Was not what you would expect from a Sheraton.
I felt for the price the rooms were not very nice. The bathroom was very small with the toilet half way under the sink. there was really nowhere to stand to do my make-up. when running the air conditioner you had to also listen to a very loud rattling sound. We had drinks on Friday night and the 5 empty glasses sat on the dresser for 2 days. Wash clothes were taken and never replaced in out bath room.
September 15, 2014
Rated 2 out of 5 by Notpleased2222222 This hotel is dirty
I took a picture of my room because when I came in I went into the bathroom to find a dirty soap dish with not only a used bar of soap, but a new packaged one as well. There were blood stains on the bathroom floor. When housekeeping came in to clean - she cleaned with only water until I asked her to disinfect the areas. Just sad.
September 25, 2014
Rated 5 out of 5 by Pami10 Exemplary service
I am 3 stays from recovering my Platinum status. This is the hotel where I attended my 10 year high school reunion , my college sorority reunion , and I try to stay here when I come back from Florida for work. The staff, especially Sam, is always so attentive,engaging and professional that I have stayed here whenever possible. I so appreciate Sam's note of greeting and the upgrade even though I haven't recovered mt Platinum status yet! My upgrade to an executive suite was so surprising and so appreciated that I will book here again when I have to come back for work next month. Thank you all for your attention to smiles, service, friendliness and recognition. I am a Starwood fan for many many years, I will continue to be a fan of your property forever.
November 22, 2013
Rated 3 out of 5 by Eddie2476 A little disappointed
The room was a bit disappointing for the money. I don't expect to have to stand with one foot in the toilet in order to use the sink. The first night I found the sheet on the bed was not even long enough to tuck in. It appeared to be a queen sheet on a king bed. I spent the night having to adjust it so as to not sleep on the bare mattress. I realize your charging for location to the park but I'm not sure I'd use this facility should I return to Universal. With the rates you charge I shouldn't be charged $20+ a day to park my vehicle.
September 16, 2013
Rated 2 out of 5 by guesswhat4039 SERVICE AND ROOM UNSATISFACTORY
THIS WAS MY 3RD TIME AT THIS HOTEL.. FIRST 2 X WERE EXCELLENT... BUT THIS TIME WAS AWFUL. THE VALET WERE RUDE. WHEN I GOT 2 MY ROOM THE SINK HAD ASHES ALL OVER. AND I LAID DOWN THE PILLOW CASE SMELLED LIKE BUTT. WHEN THEY WERE NICE ENOUGH TO CHANGE ROOM THE THE GUY WHO CAME TO HELP US WITH THE LUGGAGE WAS SO PUSHY AND MEAN. I TOLD HIM TO SEE THE ASHES IN THE SINK AND HE SAID NO AND TO HURRY TO GO TO THE OTHER ROOM. USUALLY I ENJOY MY STAY BUT ALMOST EVERYBODY THAT WORK THERE ACT LIKE THEY DON'T LIKE THE JOB OR MAYBE IT WAS JUST US.
December 2, 2013
Rated 2 out of 5 by regg87 Not a good experience
The hotel is located in Universal City and is targeted at parents with children and for holding large conferences.
The hotel pool is under renovation and is closed now.
The standard room is small, but equipped with all necessary facilities.
If you are Elite member of SPG Loyalty Program, you don't need expect special attitude, the reception staff are extremely unfriendly and some of them rude, as the hotel Is operates on a license of Sheraton, then the Sheraton standards complied here only partially. But the staff in the restaurant are very friendly and accommodating!
The hotel has a Club Lounge, where served a continental breakfast and snacks in the evening. Given his always full occupies (its difficult to find a place to sit) is better to eat elsewhere.
March 26, 2013
Rated 4 out of 5 by jdodge2010 Concert at Gibson
Nice hotel, close to venue - which will be no more (sad note, too bad). The street to get to the hotel was blocked off by Universal due to traffic for a concert....WHAT - why would you block the entrance to your hotels for guest??? Had a horrible time getting to the hotel in the first place. Almost changed direction and cancelled. Street was not reopened until midnight. Not smart to block your guest from your entrance. - Once staying there the bar staff, one person, after event on your Universal ground...didn't seem to want to be there working - not very professional - and understaffed for time of day for the guest. Awkward and almost rude by the bartender to another guest is what I witnessed. If you don't want to wait on guest, don't work at a bar - please.
August 19, 2013
Rated 4 out of 5 by Edward52 Sheraton Universal
A last minute reservaton for a family emergency. The hotel was able to extend our stay the day after arrival as our situation changed. The hotel is in a great location. The service is friendly and competent. The room was average sized but the beds were very comfortable. I would stay there again.
September 25, 2014
Rated 5 out of 5 by Caza thoroughly enjoyablevisit
We enjoyed the offer of wine or ice water or both at registration. The staff was helpful and courteous. The breakfasts and appetizers were tasty. Regulating the room temperature was tricky and the door handle was stiff. Neither of these were much of a problem. One of us is handicapped and staff extraordinarily accommodating. We stayed an extra night because we enjoyed the hotel so much. The dining and service was outstanding. We have small appetites and there was no problem with sharing each entrée. Can’t wait to do it again.
October 3, 2012
Rated 4 out of 5 by Fromage old
The hotel is old and very dated. Really could use an upgrade. My room was small and the bathroom was tiny and could really use an upgrade. But it was clean! The hotel staff was brilliant as to guessing my needs. The only run in I had was with the valet. They wanted me to check in before taking my luggage. Then they wanted me to give them my luggage before checking in. Then they came to me while I was in line tying to check in and wanted my car keys. I don't usually valet park... I like having access to my car when I want it.
February 24, 2014
Rated 3 out of 5 by SleeplessInUniversalCity Disappointing stay
Maybe my timing was bad, not sure. We had at least on our floor a number of Cheerleader tournament contestants on our floor and were running up and down the hall hooping, banging, and hollering. Did not get much sleep. Called security but 20 minutes later it all started again. Probably won't stay again. Complained at check out and they credited me my $18 per day parking fee, which totalled $36. That did not really compensate me the good night rest that paid for. It was a VERY disappointing stay. Rest of staff was friendly.
March 6, 2012
Rated 4 out of 5 by RMC123 The remodeled swimming pool was a disappointment!
We have been coming to the Sheraton Universal for the past 20 years and have always enjoyed hanging out at the pool. However, now that the entire pool area has been redesigned, we did not enjoy it at all. It may look slick at first glance, but it is not the least bit inviting. Over our three day stay, we spent a total of 45 minutes at the pool. In the past, we would spend hours and hours!! The old design had trees and greenery surrounding the whole pool area. The hot tub was secluded and felt cozy. Now, the pool area is barren and hot, with very little shade, and the main focal point of the hot tub is now the mechanical lift for disabled people. The cabanas were being used as changing rooms by obnoxiusly loud families, and the poolside bar is gone. The whole pool experience was a major disappointment.
August 2, 2014
Rated 4 out of 5 by Steve58CA Good location near Universal Studios and freeways
We stayed here for a weekend visit to our family in the LA area. As a platinum member I used a Suite Upgrade award and we were given a nice Executive Suite on the 14th floor which is reserved for SPG guests. We also had access to the Club lounge which provides continental breakfast and evening hors d'oevres. On the negative side, the pool and jacuzzi were closed for refurbishment which was a shame since the weather was over 80F. Still, the staff are very helpful and friendly and we will stay at this hotel in the future.
March 12, 2014
Rated 1 out of 5 by Axxiom2000 October 2013 family vacation
As a frequent business traveler and Gold Starwood member, I was disappointed with this property for a family vacation. First, the pool is out of operation due to extensive remodeling. Next, the rooms are also very old and in need of renovation. Finally, the front desk staff is nominally helpful.They don't answer questions, and don't portray eagerness to help. Every time I approached them, their attitude made me feel like I was inconveniencing them. The front desk staff are the "face" of the brand, and they can use new blood at the front desk that will portray more motivation and eagerness to help guests. I will provide a compliment to the Club Lounge - the service staff at the lounge are very helpful and have a great attitude, and this facility is clean and updated.
October 23, 2013
Rated 2 out of 5 by anunhappyguest Dissatisfied
I reserved a room with a King bed, I was given a room with a small Queen bed. There was no shampoo, conditioner or soap in the room. One of the bedside lamps was missing. The shower was a handicapped shower (not requested) so there was no edge, and the drain was clogged so the bathroom started flooding. The air conditioner was noisy. Staff was pleasant and refunded 30% for the night and changed the room for the next night, but I should not have been charge anything for the totally unacceptable condition of the room.
October 21, 2012
Rated 5 out of 5 by Dave2 Five-star customer service
Location was fantastic for Universal. Service was excellent from booking (LeAnn took care of securing adjoining rooms for us--travelling with kids), welcome emails prior to trip/day of trip/end of trip). at the moment of arrival with Aaron at Valet, Antonio at the front desk with a fast, efficient, and kid-friendly welcome as well as the super friendly (and genuine) staff across the board (front desk, room service, bar, restaurant, housekeeping, Club level, concierge, etc.). This is how 5-star hotels should do it.
July 29, 2013
Rated 2 out of 5 by leeds Doesn't meet my expectations
=When my wife and I arrived at the hotel, there was only 1 front desk receptionist. As she waiting attending with someone already when I arrived, I waited patiently in line. After about 15 minutes of waiting, I became very annoyed that no one was noticing the growing line of guests waiting to check in. This was on a Friday night, which I would think the hotel manager would expect to see more than 1 guest. Anyhow, this is beyond unacceptable in my opinion to make a guest wait for longer than 5 minutes to check in.
October 23, 2012
Rated 5 out of 5 by iminlondon04 Best guest service
Thank you so much for making our mini vacation the best. When we arrived we were greeted at the Starwood perferered and Max helped us out. We checked in and were informed that our room was not ready yet because the guest before us checked out late. Max was kind enough to check to see what was available and he offered to upgrade us from our executive suite to a VIP suite (this is what Max referred to it as). The room was amazing and the customer service was the best of any hotel I've ever stayed at so Thank You.
October 26, 2013
Rated 5 out of 5 by happycamper Great Staff
We would like to call attention to Eduardo at the Bell Desk and Eugene at the Front Desk. We were greeted and given lots of information on Universal Studios and surrounding area, our bags were delivered expeditiously. Eugene went out of his way to make sure we were comfortable in the room that we were assigned. We had just left the Anaheim Sheraton and weren't treated as good as we were at the Sheraton Universal Studios. It comes down to the people you have at the Universal Sheraton. Thank you for a great stay.
March 26, 2013
Rated 3 out of 5 by TERNG Disappointing Stay Poor management & service staff
Checked in for a King Executive Suite. Suite has no refrigerator. Called guest service and they confirm all rooms in this hotel has no fridge. they will only send if available. Calls to guest service was either not answered or directed to automated response with long wait. Requested for manager to call back, no one did even after check out. Generally poor service from most personel of the hotel except Chambermate and room service staff. Will not recommend this hotel even if you expect just satisfsctory service.
December 26, 2012
Rated 2 out of 5 by Jo30186 This hotel doesn't offer much for the price of stay
Hotel does not offer shuttle service to and from airport or any near by areas of interest. No complimentary breakfast offered to guests. Refrigerator is available upon request but hotel does not have any microwaves to heat up your food. Sliding door to balcony difficult to access and open and also balcony area did not appear to be swept. The toilet is way to close to the wall which made it very difficult to reach for the toilet paper. The only good thing about this hotel is the location near Universal Studios.
May 25, 2012