Rated 1 out of 5 by roropre Poor personal service
The front desk staff was unhelpful as well as the valet guy, spg had my reservation canceled by mistake and instead of the front desk girl trying to help me fix the problem she asked me to step a side and returned when I had the issue resolved, and in the other hand I had the Valet guy on top of me asking me to move my car to the parking lot or to use there services, my car was not on their way and it was a really calm night, no one at the lobby but us.
I ask for a phone or internet so I could communicate with spy because there was no signal on my cel, but once again the employe was not helpful, I had to leave the hotel to find signal to place the call.
I was on a family vacation and after a long trip and a long day, the least you expect is to be stock on a lobby for more than an hour with small children.
March 9, 2014
Rated 4 out of 5 by kike29 Good if you plan to go to Universal
the hotel is very close to Universal, which is very good, but keep in mind that LA is vast, and if you want to go to other places you'll mind the distances and time to get there.
March 10, 2014
Rated 2 out of 5 by MJKLS Hotel very tired. Due for a upgrade
The hotel was tired. The room was not clean with dirty marks around light switches and bathroom floor was not clean, Towels and bedding had a strong odor of bleach. The elevators 50% of the time did not work. The continental breakfast on the Club floor was very poor with tables not cleared and dirty cups at the coffee urns.
March 7, 2014
Rated 5 out of 5 by Texas134 Everyone was so helpful
Everyone we encountered from the front desk to the concierge to the valets were so helpful and nice. We had a very pleasant stay!
March 6, 2014
Rated 1 out of 5 by JOHNFD Worst SPG Hotel I've been to
The rooms are old and dusty, The toilet was half way under the vanity and we couldn't sit down normally.
We called before making the reservation to make sure the pool construction will be done when we arrive and they guaranteed us the pool will be open, however when we arrived they said the opening of the pool was pushed off till March.
The TVs weren't working the entire first day we were there. so the next morning we took our stuff and just checked out. There are much nicer hotels in the area. Stay Away from this Sheraton
February 26, 2014
Rated 4 out of 5 by Fromage old
The hotel is old and very dated. Really could use an upgrade. My room was small and the bathroom was tiny and could really use an upgrade. But it was clean! The hotel staff was brilliant as to guessing my needs. The only run in I had was with the valet. They wanted me to check in before taking my luggage. Then they wanted me to give them my luggage before checking in. Then they came to me while I was in line tying to check in and wanted my car keys. I don't usually valet park... I like having access to my car when I want it.
February 24, 2014
Rated 5 out of 5 by CS4100 Impressive accomodation and service!
Of many hotels we've stayed at, this one was by far the best! On arrival, we immediately exprienced an excellent customer service minded staff. The room was very clean to a detail. In our four (4) night stay, each and every staff person was truly ever so professional, accomodating and demonstrated utmost attention toward customer service. We can honestly say we've never experienced such great encompassaing customer service.
February 26, 2014
Rated 1 out of 5 by RLRL No Heat
Paid over $200 per night and room had no heat. We were told the heat is turned off in the entire hotel during this time of year. They gave us a space heater. Our room was 65 degrees. Room was okay but furniture was warn out and stained. Staff was good. Went to a large banquet and ordered vegitarian meal in advance - it was plain noodles and steamed vegies - no seasoning, no salt, no pepper, no sauce no effort to create an enjoyable meal. Really?
Very disappointed with our stay.
February 24, 2014