Sheraton Universal Hotel

  • 333 Universal Hollywood Drive
  • Universal City,
  • California
  • 91608
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with valid photo identification to reserve a room.

Rated 3.7 out of 5 by 508 reviewers.
Rated 5 out of 5 by WONDERFUL! I've had the pleasure of staying at this property twice, so far. Once was in December (2013) for the weekend, and my other time was 4/5/14 for two nights. And during each visit, I had the most wonderful experience! First, the property itself is gorgeous! From the main lobby to the guest rooms, and everything in between. And every staff member I came across was more than helpful. It was so refreshing to see their genuine smiles and their willingness to help in any way they could. A special thanks to all the front desk staff I came in contact with...you were awesome!! And if you're going to Universal Studios for the day, or have an annual pass to the Park, this hotel is even more perfect to stay in, because they're so close! This is definitely my hotel of choice whenever I need to stay in the area. Thank you, everyone, for making my experience so wonderful. =) April 10, 2014
Rated 1 out of 5 by As rundown as the movie stars on the walls This is my second stay at the Sheraton Universal. My only reason for staying here is the proximity to my customer. The place is run down. There is still no swimming pool. I was put in a room (811) with no shower, no closet an ironing board on the wall and an AC vent that blows right in your face. The rooms are dusty, especially under the glass furniture coverings. The pillows are lumpy. The WiFi is useless. When I complained about the room on check-in, I was told there was nothing that can be done. They would call me the next morning to see if they could switch my rooms. Of course no-one called. I do want to call out the excellent service of Joey at the front desk. Finally someone took the extra effort to find me a "normal" hotel room which made my stay a little nicer. He also gave me access to the Starwood club room. I wish everyone had the same regard for customer service. This place needs a serious updating. April 13, 2014
Rated 5 out of 5 by Loved the location This hotel was conveniently located to most all of the tourist attractions north of L.A. We were very comfortable and the staff and facilities were most accomodating. Our package was a great value and we would recommend this facility to anyone wanting the Studio City and Hollywood experience. April 13, 2014
Rated 2 out of 5 by Hotel needs updating Elevators were very slow (waited 10 mins at one point), no clock/radio/iPod charger, clothesline broken, shower dripped April 13, 2014
Rated 1 out of 5 by Extremely disappointed While this review may seem negative, I want to stress that the staff from top to bottom was extremely helpful in addressing my rare issues with a Starwood property. As unacceptable as all these issues were for the price point of my stay, I felt the need to share my issues during my four day stay. While I appreciate this hotel is located near the Universal hotel, I would hope that the managers of the property would invest more in sound-proofing these rooms as to avoid hearing kids running up and down the hallways. Additionally, I had to change rooms because the shower would not drain, the tv in the second room wasn't functioning, and worst...there was an 8" long hair in my cottage cheese during my breakfast. That said, the situation was quickly addressed and the brunch was comp'ed for my (unhealthy) inconvenience. April 9, 2014
Rated 2 out of 5 by Bathroom was dirty The bathroom in room 410 was dirty. Counter top had water rings and hair on it at check in. April 12, 2014
Rated 2 out of 5 by loud and uncomfortable extremely loud at night. uncomfortable bed. April 11, 2014
Rated 4 out of 5 by Great location for visiting Universal Studios We had a great stay at this hotel. Despite facing south to the freeway we couldn't hear the traffic at all. Beds were comfortable. Nice and close to the metro which we used to go to Staples Center to see a basketball game. Shuttle to Universal was very convenient; however I thought it was odd that the shuttle stopped at 10 pm on a weekend since City Walk is such a great venue that is open late. April 9, 2014
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