Rated 3.9 out of 5 by 313
reviewers.
Rated 5 out of 5 by ndavis801 Great Service, and Convenience
I have stayed at this hotel several times and service has always been great. Check in, once I reached the counter was expedient and very friendly. Our room on the club floor was clean and quiet. The club lounge offers a very generous breakfast buffet also with great service. Hotel is convenient to Universal city and offers a shuttle to Universal Studios. Location is also very convenient to Hollywood and, because of nearby Fwy 101, other Los Angeles attractions. Looking forward to my next say in September.
May 13, 2013
Rated 5 out of 5 by Serg Very Friendly STaff.
My stay was great, at first I didn't expect much due to the outdated look hotel exterior. Once inside, lobby was beautiful and classy. The staff was extremely friendly and helpful. The rooms were as pictured, clean and modern.
Location is great, they have a shuttle Universal Studios that goes by every 15 minutes, Free.
May 13, 2013
Rated 3 out of 5 by Terry46 Disappointed
I thought I was splurging on a nice hotel to visit Universal...The bill was nearing $600 for two nights with tax and parking. Apparantly the price is due to the location and not the facilities. The room was average wih the shower head broke and the pool and spa were under repair. I would look for a cheaper newley renovated hotel with shuttle service to universal next trip.
May 20, 2013
Rated 3 out of 5 by edsnickerdoddle Weekend Get Away
The hotel is nice, clean, and the staff are very friendly, professional, and helpful.
The only negative is that the walls are not insulated well for sound. You can hear every door in the hallway open and shut and we could hear the people in the next room talking and laughing until midnight, while we were trying to sleep.
May 20, 2013
Rated 4 out of 5 by Pink0909 Good Time
My room was very nice, the only feedback I would give would be the plant that was in my room looked a little less than diserable, the shower was good but I wish there had been a tub. The service was excellent and the people were very nice and I had such a good nights sleep it really felt good to treat myself.
May 18, 2013
Rated 2 out of 5 by eckoh Shiny on the outside, totally flawed on the inside.
I spent a week at the Sheraton Universal in May, 2013 while I was working in Burbank. A series of events and poor responses from management have left me with no desire to return to this hotel again. The wireless internet connection in the rooms worked for possibly 5-10 minutes at a stretch and then was non-existent the rest of the time. I was not able to work in my hotel room as a result which severely impacted my ability to get things done. I missed some very important emails and deadlines. They expected me to fix the issue on the phone with an out of state IT dept rather than look into the problem themselves. All my wireless devices worked flawlessly at the Starbucks down the road. For a day and a half they were without hot water. I and my staff had to take cold showers. The parking garage ticket system rejected our parking ticket days before we were scheduled to check out. And finally, since this is primarily a tourist hotel, it was filled with nightly shouting, drunken laughter and other noises that made getting a good nights sleep rare. If you are here for the theme park...maybe a decent stay. If its for business I would recommend you run to a different hotel.
May 18, 2013
Rated 3 out of 5 by kl29898 Getting old...
This place is at a good location but it's showing signs of age. The wifi has been consistently slow and in my recent stay unusable (connection drops in and out).
May 17, 2013
Rated 5 out of 5 by KTDenver Great!
The staff went above and beyond to make me feel welcome! I loved that you had a green option and could choose to have a $5 credit instead of housekeeping services for the duration of your stay.
May 4, 2013