Sheraton Universal Hotel

  • 333 Universal Hollywood Drive
  • Universal City,
  • California
  • 91608
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with valid photo identification to reserve a room.

Rated 3.7 out of 5 by 597 reviewers.
Rated 4 out of 5 by Staff responsiveness Staff very responsive to the numerous items lacking in room ( lack of ice bucket, number of towels/washclothes daily) Great concierge!! August 14, 2014
Rated 4 out of 5 by Just OK OK hotel; check-in was a disaster as it took almost 2- minutes. 6:30pm check-in and the room wasn't ready. How does that happen?! Pillows on the bed are uncomfortable; Bartenders nice, but a bit pushy with the drinks: I'll let you know when I need another! Air conditioner was loud and kept going on and off. Annoying. No wine in the lounge, but ample water and cookies were good. Good location if you want to go to the studio. August 11, 2014
Rated 5 out of 5 by Quality Hotel Hotel has quality facilities and you get a great nights' sleep. August 13, 2014
Rated 3 out of 5 by Needs improvement. 1. Bathroom needs updating. Toilet backed up and needed to be snaked out. 2. Room issued upon check-in was substandard (especially for a "Starwood Preferred" member) and was graciously changed by Sean Johnson after I requested a change. He is a very valuable employee. 3. Initial check-in person gave me a garage parking ticket that had expired, so the gate wouldn't open, I had to get cars behind me to back up so that I could get back to hotel to get a valid ticket. 4. The $24.00 dollar a day parking charge is excessive. 5. The only positive for this hotel is it's proximity to Universal Studio. It is probably the least desirable Sheraton I have been in. P.S. You have my old address and phone number in your Starwood records, and I was told by the check-in clerk that she could not update the information - I would have to do it online. What kind of system do you have that won't allow one of your hotels to update client information? August 10, 2014
Rated 4 out of 5 by Nice, Friendly and Convenient Hotel As a SPG member, this hotel went out of there way to make us comfortable. They immediately offered us water or wine upon checkin. Then they upgraded us to the top floor with a great view! One of the beds was a little squeeky and the desk chair in the room definitely needed some attention. But other than that it was an excellent stay! August 10, 2014
Rated 2 out of 5 by Poor guest service We booked for a party of 5 and the reservation stated a rollaway would need to be added which was fine. I confirmed upon check in that a rollaway would be delivered. After going to the pool (pool water too cold and drinks too expensive) we went back to the room, still no rollaway so I called again. Went out to dinner and returned to the room at 8:45 pm and STILL no rollaway. I was told they were very busy and there was only one rollaway available but it would take at least 30mins to get it to us which was not acceptable as I had a child who needed to go to bed. I requested to speak to a manager but none was available so they sent out a page to one to call me back. Finally a half hour later the bed was delivered. Guest services called to confirm and I told them I did not want to pay for the rollaway for the first night and again I was told a manager would return my call. A manager never called me. Very disappointed and won't stay again. Also, elevator wait was ridiculous. We waited for at least 3 elevators each time as they were always full. August 10, 2014
Rated 4 out of 5 by Location The rooms are older and do not meet what I expected at this level. The pool was supposed to have been renovated, yet work was done while we were there. In addition the water was cloudy, making for a poor pool experience. Staff were friendly and responsive. August 8, 2014
Rated 2 out of 5 by Surprised And disappointed I was surprised and disappointed with the condition of the Universal Studios Sheraton. Upon arriving, I waited over 20 minutes to check in and encountered a rude front desk employee. The carpets in the hallway were rippling so badly I couldn't roll my luggage. In the room, the headboard and chair were cracked and peeling, the faucet was coming apart and there were no towels or blowdryer upon check-in. Very dilapidated for the price. I wouldn't stay there again. July 21, 2014
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