Rated 4 out of 5 by Debbie999 Hotel has good features, needs some improvements
While most everything was good or better; there are a few items which need fixing or improvement. The shower water temperature fluctuated excessively. The curtains did not "cross over" or close properly, so the minute the sun rose, light was coming into the room and awakening us early. Finally, the continental breakfast, while good, could have used a bit more variety.
October 14, 2014
Rated 5 out of 5 by DJB2014 This Hotel has theFriendliest Staff Ever
Every single person we encountered was happy, pleasant and helpful. We couldn't have been more pleased.
The grounds are well kept, the inside of the hotel is clean and easy to navigate. The bar was fun and had a relaxed atmosphere. Loved dining in the pool area.
Room was great! Nice view, comfortable, clean and well appointed.
What more can one ask for? We got it:
Helpful Bell Staff
Easy check in and out
Great Parking people
and wonderful concierge service
October 11, 2014
Rated 5 out of 5 by alfredcarl amazing staff
I have stayed here many times and the staff is so attentive, supportive and helpful. I would recommend the locale to anyone considering the area and will be back again!
October 9, 2014
Rated 4 out of 5 by Kath259 Ideal for a visit to Universal Studios
We stayed 2 nights for proximity to Universal. Free Shuttle perfect, The Suite we had was spacious and comfortable except for a very loud rattly aircon which kept us awake.
Also a bit misleading was pool area which has been promoted as newly renovated, was clearly not finished and sun shades lacking.
It was closed the day we arrived and we were sent to neighbouring hotel for a swim.
Concierge Desk was most helpful.
October 5, 2014
Rated 5 out of 5 by WESJIM Jim & Phyl Snedden
Awesome hotel to stay! the staff were friendly and ready to help you at anytime. Great place for group bookings with pool and dining area next to each other making this a ideal meeting place. A five minute walk to Hollywood Studio or take the free shuttle from hotel.
September 1, 2014
Rated 4 out of 5 by heytraveller Hotel of the Stars
I have always wanted to stay in this hotel, as a co-worker of mine raves about it. I checked in, swiftly, I might add, but, efficiently. The lobby is great. I like to decor and set-up. I was checked into a room on the 20th floor. And, the view was great. Everyone I came in contact with was great. The young lady, when I was checking out, though, seemed a bit put off, when I asked her to split the charges, so, I could pay on 2 cards. She was very nice at the end of the transaction, but, the fact that she seemed put off when asking her to do that, was very minimal in my decision to rate this property the way I did. Overall, everything was GREAT!!!
September 16, 2014
Rated 4 out of 5 by BDC23 Stay all the time
I really like this hotel, it's kind of old but has a really neat location - right off the highway. You get to look out at the Hollywood hills, your minutes from Hollywood. It's also right by Universal Studios but in all the times I have stayed here I have never visited it.
I love the gym's view, highly recommending working out if you get a chance.
September 30, 2014
Rated 2 out of 5 by Notpleased2222222 This hotel is dirty
I took a picture of my room because when I came in I went into the bathroom to find a dirty soap dish with not only a used bar of soap, but a new packaged one as well. There were blood stains on the bathroom floor. When housekeeping came in to clean - she cleaned with only water until I asked her to disinfect the areas. Just sad.
September 25, 2014